The UPS Store

I appreciate the location of this store as it is close to my house.
I didn’t ship anything but I did drop off 4 pre-​paid USPS packages. It was nice to be able to drop those off without dealing with the USPS locations which can be quite busy.
The downgrade is the prices. I purchased a box while I was there as I had one more item to ship and it was smaller than a flat rate USPS box. It’s a small box — maybe 6“x4“x2.” It was over $ 3. Just for the box.
That’s so expensive for a small cardboard box. Definitely not worth the cost as it was still $ 9 to ship on top of that. For less I can get a flat rate shipping box through the USPS where I don’t have to pay for the box itself.
Aside from the prices for shipping and supplies this is a great spot to drop off pre-​paid packages. I won’t return to ship items, only to drop off packages that are already paid for.

I want to give Kayla, Richard and Sebastian rock star status at this UPS store! These three employees are awesome! I ship there almost daily and I have NEVER had one complaint! I take my USPS packages there, which saves me time, and if I need a notary, Kayla is the smiling face that’s always available. They are convenient, friendly and their hours are great too. Excellent business!

We rarely have to wait when we go to this UPS Store. Parking always available. Service is prompt and courteous. The staff seems knowledgeable, too, about issues with mailing, including USPS mailing problems. Zhong helped us out last time we were there and repackaged our priority mail that was incorrect for USPS and would have been rejected had he not assisted us.
Recommended store.

I’ve used this store for 4 recent shipments and have had no delivery issues on any of the transactions.

So here it goes… a bad review.
My person who help me was Tori… shame on you for lying to everyone.
Went into the UPS store on Monday to mail a flat envelope with my son’s medication to Wyoming, since he just moved there and had not got set up for himself.
UPS next day was $ 60, so I asked what other options were, Tori tole me USPS was $ 33 for next day, so I picked that. I asked if USPS had tracking, she replied yes. So I did the transaction.
Tuesday…No package
Wednesday… I called the store and then I was told that the postman had already did the Monday pickup before I got there at 1526hrs so it id not go out until Tuesday evening, TORI did not tell me that at time of transaction.
So I called UPS Store Corp office to talk to them. They seemed puzzled too.
Thurday…No Package. I did get a call from Kayla saying they were looking into what Tori story was and they would call me back on Friday or Saturday.
Friday… My son finally got his meds. No call from Kayla.
Saturday…No call from Kayla
I wish that i could post my paperwork to show the dates, but it turns out that my next day package to my son (which is shown on my paperwork) took 4 days to be delivered. Even with the postman pick up not being until Tuesday, it is still 3 days.
When my son got his meds on Friday, he took a photo of the shipping label. The shipping label shows Priority Mail Express 2-​day.
So with mistakes that Tori made by not informing of just about anything of importance, my son waited more than I had paid for.
End the end, if I would have known that the postman had already did his pickup on Monday, or knowing that overnight was really 2 day, I would have taken my package to FEDEX Kinkos Office on South Virginia… THEY ARE ALWAYS RELIABLE
I am still waiting to hear from anybody at the local store on their findings with Tori, but I always thought the customer is always right and the paperwork they provided does not lie.
I am hoping for a refund due to the fact that Tori made a big mistake which caused a medical issue for my son.
UPDATE:
While Kayla said she would call me back… never did. LIED? maybe
I did get an update from UPS Store Corp Customer Service…
Tori told the investigator that she did tell me a few time about the pick-​up time. LIE, LIE, LIE. So no refund from the store, but gosh I hate lying !!!
Called Zhong the franchise owner, he stated that he does not even train his employees with regards to telling the customer the pick-​up date.
I believe that most of us expect the pick-​up date is the same as the Drop-​off date. UNLESS you drop it off at closing time.
I WILL NOT BE USING UPS STORE AGAIN !!!

Even though this is my neighborhood UPS store I think I’ll have to drive elsewhere for a better experience.
When I have something to ship and need them to package it for me, I get treated pretty well and get decent service. I will say that it’s your most expensive option and that you’re much better of buying your own packing materials or recycling than purchasing new here — but it is convenience more than anything else.
My negative experience from here is 2 different items.
1. When I’m sending UPS it’s generally a drop off (prepaid). A few times now the people behind the counter are either put out for having to do it or tell me that receipts aren’t available for drop off (wholly untrue).
2. The most recent experience had me dropping off a box for a return. It was after 5PM so I knew the package would go out the next day. The only problem was it didn’t go out the next day. It went out 8 days later. Unfortunately (for me) the package was supposed to be at it’s destination within a certain time frame. I now find myself fighting a $ 599 charge because the recipient didn’t receive the package on time (had my package actually gone out the following day it would have had 6 days to get to its destination (it was sent 3 day select).
Thanks UPS store 5314!

I came here last week to drop off my dvr’s to return to AT&T. I returned today to ship additional equipment.
There are various sized boxes displayed outside the front door. There is an easy grip handle to pull open the door, even when your hands are full, as was the case on my first visit. Each time, an employee greeted me professionally and inquired how he could be of service. And each time, I was helped efficiently and quickly without any hiccups. They apparently can service most any kind of shipping need, mail services like post office boxes, and even shredding contents (I think he told me for $ 1/​lb of material).
It was nice to know about the shredding service because sometimes I fill several paper bags with confidential information and get overwhelmed to shred it myself. I will gladly return here if there is anything else I need that they can provide.