Truckee River Rock & Nursery

I have no idea about their rock business but from what I’ve seen its less than desirable. Anyway, their truck driver almost ran me off the road, was aggressively honking in a congested are when I was stopping for pedestrians. Then, when I went to park I signaled, he stopped and held up traffic to flip me off and continually yelled ‘FUCK YOU’ !! And flip me off. :) guess we won’t need my parents landscape project to be conducted by these assholes

Truckee River Rock developed our landscaping plan and completed the work for our backyard. We loved the fact this is a long time family business. The service we received was exceptional and everyone from the nursery was knowledgeable, professional and friendly. Our backyard is exactly what we wanted and Truckee River Rock created an amazing area to enjoy and relax. Thank you Sarah and Fred. We love the landscaping.

Watch Out for this company! They do not return full deposits on the pallets used to transport merchandise. They recharge credit cards instead of returning money to them. Avoid like the plague if you don’t want to be tied up in red tape trying to dispute charges.
I would have given them a lower rating, but one star is as low as you can go.

This place sucks dumped a load of gravel down the side of my truck chipped the paint and scratched it real good. They could care less. Avoid this place

I called them about 2 weeks ago to get a bid on landscaping, and just had them complete the project yesterday. It looks great! Fast and friendly local business.

I went to Truckee River Rock and Nursery Co today to buy a few shrubs for our yard, look into a specific tree, I can’t find and get set up for a quote for patio pavers.
I had my boys with me and was looking to be in and out. We looked around outside, I decided what I wanted and made my way inside. Since no one came out to help. (They were inside, with no other customers) annoying. Granted it was hot outside. After we walk in no one said hello, maybe they glanced?
I bought my boys a 1.50 soda each from the machine they have inside. Except one soda did not come out and took our money. I told the young lady at the counter and she did apologize but there was nothing she could do because it is Pepsi’s machine. And it did happen to their employees all the time. (There was other workers there and they said nothing) SERIOUSLY… I was about to spend money on plants and potentially a lot of money on pavers. I wasn’t in their employee lounge… there is a store down the street… I went to buy plants and was ripped off (1.50…not a big deal) but I felt they made it clear how they cared about my business.

I called Truckee River Rock to get a bid on lawn maintenance that they advertize on CR. I left a message with a girl w/​my contact info expecting that someone was to follow up & call me back… I waited 2 days and called back and talk to some guy who said he’d definitely come out and give me an estimate over the weekend.
Tuesday comes 3 days later, and I call back again asking for my estimate. The girl i talk has no idea if a bid was performed. She states that she’ll need to follow up…
I finally get a call back from the girl (2 stars b/​c I actually had someone finally call me back!!) and she left a v/​m stating that they are too busy and I should move on and find someone else to do the work.
Not acceptable customer service! Good luck Truckee River Rock…

So… I try to buy local every chance I get. I don’t mind overpaying for merchandise, food, etc. to help local businesses. However, I believe good customer service is a must, for any company to remain successful in todays age.
If there was a –negative– star score available. This company would receive negative five stars. The owner of the company is rude, uses profanity with her customers and yells at them as well. I have witnessed it myself and also had it directed at me. WORST customer service I have EVER received. Keeping in mind the $ 90.00 is spent on dirt…(top soil full of sand)