Walgreens

This location is a two. Let’s start with the parking lot. The parking lot was cleared of ice but has some debris on the ground. When getting out and walking to the sidewalk there was clumps of ice on the side walk. My kiddo slipped and hit hard. He was fine but the point is people are going to be walking on the side walk. CLEAR IT.
When going in there was no welcoming a like other stores. We walked to the area for the item we were looking for and they didn’t have any on the floor. So I found a worker and asked them for the item. She did not want to look in the back and told is automatically there was a waiting list. She wasn’t very nice about it.
Funny thing is when I have called in the passed they specifically told me there are no holds for any items. Either your there to get it on the floor or it can be gone in seconds.

Worst pharmacy in Reno! Pharmacy people aren’t trained properly, every person there gives you a different answer to the same question. Pharmacy manager was speaking very rude and loudly to my wife who was beyond fed-​up with dealing with their incompetence after her fourth visit there for the same reason over four days. Last time we deal with this pharmacy for any reason. For the past two years have had numerous problems with them handling insurance improperly.

UPDATE: About 6 months ago I finally did switch from Walgreens in South Reno to CVS pharmacy (which is practically across the street) and *wish* I’d done so sooner! Far superior service — more staff — much shorter waits. A very worthwhile switch.

The worst ever! Unprofessional, very unorganized. I suggest not using this location! Definitely go to another pharmacy.

My daughter got diagnosed with the flu and was prescribed TamiFlu. As we get our prescriptions get filled here, I stopped in to pick it up only to find out that they had to order the medication due to the dosage. Because of this, I was told that it would be ready tomorrow by 3:30 pm. Flash forward … It is now 5:30 pm a day later and I’m waiting in line to pick up the prescription and to my surprise it is not filled. Based on the fact they had over 24 hrs to fill, you would have figured that good Customer support would be to right the wrong and fill the prescription immediately, but instead I wait with a sick daughter at home waiting for it.
FYI, it took 1 hour to fill and they notified me after this wait that they could not get the dosage of TamiFlu prescribed and instead gave us the liquid form, which the doctor didn’t prescribe due to it upsetting the stomachs of some of her other patients.

Been going here 9 years best service in south Reno. The pharmacy mgr is cool and they have a good selection of groceries and basic medical stuff

If I could give a negative rating of this pharmacy, I would! I normally don’t review places, but if I can save someone heartache and trouble it’s so worth it! Just moved to the Reno area and this pharmacy is the closest to our home so have tried several times in the last month. They NEVER have anything done within the specified time frame (I’ve been here over 10 times in the past two weeks). Never call to make you aware of situation. Just awful customer service!

We decided to get flu shots & picked the Walgreen’s on South Virginia.
1^st PROBLEM: the original cashier was unable to enter & process the shots through our health care provider (United Health Care) — so we decided to just go ahead and pay for the shots out-​of-​pocket (about $ 32 x’s 2).
2^nd PROBLEM: after a lengthy wait trying to work out the insurance — we were then given health care forms to fill out (they will not process the payment until the forms are turned back in).
3^rd PROBLEM: once you fill out the forms you are force to stand back in line to turn them in (yet another wait).
4^th PROBLEM: the original cashier was gone & the new cashier (a young black woman) had an attitude from the minute we turned in the form. We had a question about the actual «shot» –vs– «spray» and she ignored us. Obviously, since she was unable to enter info and talk at the same time & we were unable able to ask our questions. When she finished & we opted for the «spray» — she rolled her eyes since it would cause her to re-​enter the info as «spray» instead of «shot». We were instructed to get out of line and it would be more waiting since she had to «re-​do» our records.
5^th PROBLEM: 15 minutes later the Pharmacist informs me that I can not get the «spray» since you have to be under a certain age (no problem). But, the 2^nd person was able to get the «spray» — but he had to fill out «different» paperwork.
6^th PROBLEM: again — we had to wait in line to turn in the 2^nd set of paperwork and it laid next to the same rude cashier (as she proceeded to check out all the people standing in line behind us).
7^th PROBLEM: 45 minutes (from when we walked in) we informed them to just cancel the order — the Pharmacist spoke up and said — «oh we can give you the shots now if you want» — but due to the horrible experience — we walked out WITHOUT getting our shots.
Went across the street to CVS — spent 7 MINUTES and got the shot (which were processed on our insurance).

I sometimes stop here on the way home in the evenings, they usually have some good deals as this is the time they do their markdowns. got a few good buys here.

Sat in drive-​theu line 15 minutes, the guy in front got so upset the pharmacist wouldnt clear the «flu ahot» sales pitch they’re now mandating before yiu get your prescription. Then, if yiu go inside, which I did to get a flu shot (and they still wouldnt give the med), it was another 15 – 30 minute wait to get a flu shot. I asked to speak to a manager to give him feedback and he was too busy to come out. Expect their pharmacy customer service to be rude, slow, tell you you have to be cleared They WILL NOT give you your antibiotics, prescriptions, etc until the «pharmacist» can clear that you’ve had a flu shot! Is this part of Obamas Socialized Medicare plan? I feel like I’m in a communistic country, not America!

My son came down with a staph infection. Our first antibiotic journey became a nightmare with the Moana Walgreens. The Target pharmacy came to our rescue with a 10 minute in-​and-​out. Wonderful.
So after we leave the doctor’s office today, we go to Target, leave the prescription and head to lunch. We return only to find out that they didn’t have the medicine. Okay, that stinks for Target, but the pharmacist there went above and beyond and called multiple pharmacies around Reno to find it for us. Guess who had it? Yep, the Moana Walgreens. Talk about kharma. Well, of course I can’t go there after my expletive-​laden departure just two days earlier (all PG-​13 since the kids were there, which wasn’t that good since they aren’t close to 13). So I drive to the Neil/​Virginia Walgreeens and plead my anti-​Moana case to the woman there. She sympathizes with me so much that she offers to have it delivered from Moana to her store in two days. Well, it is a staph infection, so she then searches the computer and does a physical inventory of the shelves. Then she calls this particular Arrowcreek Pkwy Walgreens. Yes, they have it!
I drive over there (even further from my house now), and the woman at the counter — Angie — was so nice. She remembered the call from the other store, entered our info in the system, verified insurance coverage, told me what the remaining amount would be since it’s an expensive drug that many companies don’t over, and said it would be 15 minutes. It actually took 10. They paged us, the pharmacist came out and explained the medication and sent us on our happy way.
Clean, smiling, happy! As far as the store itself goes, it was clean and bright, everyone said hello.