Bryant’s Tractor & Mower

Went there to get a brush blade for my Stihl Combi-​weed wacker. First guy suggested that I needed a bigger motor for the job. Since I had previously bought the Combi at another dealer and the manual did not require a higher motor, I was suspicious. The blade I needed was very pricey and I will in the future bring to my business to Argirshop in Auburn and Tacoma. Not at all impressed with their store. Very little on the shelves. Will not get my business in the future.

Bad work. Bad customer communication. I took my mower there and was told it would be done in 5 days and i would get a call if anything was off.
8 days later i called and was told it had not even been looked at. When i asked when i could expect it done they had no answer.
Day 10 still no call so I called back they said they still have not looked at it but will tomorrow.
Day 11 still no call I called and they said it was mechanically done but waiting on QA paperwork (whatever that means) and i should expext a call tomorrow.
Day 12 still no call I was told the same thing as day 11
day 13 still no call and told them i was picking it up done or not. the lady i spoke to was apologetic and realized thier mistake. Apperantly there was a person sick and their paperwork got mixed up.
When i picked it up they gave me a free hat and a $ 20 «labor discount»
After getting home and reviewing their work I was even more disappointed. I am an elevator mechanic and can work on and fix almost anything you put in front of me. I took it to this place because i have too many other projects, not enough time and would rather pay another professional to do it. The work was not professional. I still have to replace cotterpins that currently have bailing wire. My throttle linkage was not properly secured. The «cleaning» was completely exterior there is still plenty of grass and grease under the engine and on the undercarrage. And their «leak check» missed the hole in my gas tank.
DONT WASTE YOUR MONEY HERE!

I have been to Bryant’s twice. Both times they fixed my problem and actually charged me a lot less than I expected. They could have easily told me it was a bigger problem than it was and I would have never known. I will continue to go to them when I need a repair because they have been very honest with me.
I did need to wait a little while for someone to help me because they were busy with another customer. The wait was not excessive and I would not expect them to help me before they were finished with the customer who was there before I was.

My first time to Bryant’s to fix a mower was disappointing… horrible customer service!!! Referred by McLendon, so I thought they would be good. Trying to beat Sears $ 99 flat rate mower service plus for any extras. I walked in and 4 men were talking, 2 behind the counter and 2 in front. Finally one of the men in front asked me if I needed help and I said yes. He walked away to show his customer something on the shelf. Learned later he is the owner. The 2 men behind the counter continued their conversation, never speaking to me or making eye contact. I said, «Is there someone here who can help me?» they called to the back and a woman came out. She said our service would take at least 3 weeks, much slower than Sears but about ¹⁄₃ of the cost. We brought the mower in and the owner told us to get it out of there. He came out and was very gruff, telling us not to get any grass from our mower on his parking lot. He told us it would be ready the next day. We told the woman inside what he said and she argued with him. We have called every day to see it it is ready yet and are told they’ll call us when it’s ready. My recommendation: be a rough and tough man, speak in a loud voice and don’t take «no» for an answer. They DO NOT CARE about their customers at all. Customers are a BOTHER. Sears may be more expensive, but they are polite and keep their word.

These guys were great!
I have an OLD pressure washer that broke down the other day (mid job, because stuff never breaks until you’re using it, right?)
Anyway, I tried several sources to locate the two parts I needed to repair this machine. Everywhere I called, I could only find ONE of the two necessary parts. I checked online as well… nada.
I eventually gave up and resigned myself to the fact that I was going to have to buy another pressure washer. A comprable machine to the one I have would have been about $ 800.00.
I called Bryant asking about the prices of their new machines. During the conversation Scott suggested that I bring my existing machine down, and they’d look to see if they could come up with a part. I did just that, and sure enough — they had an old engine that had BOTH the parts I needed! They sold me both parts for a total of $ 25.00!
I like $ 25.00 a whole lot more than $ 800.00.
Happy~

I reserved a Stihl Farm Boss chainsaw to buy for my husband, as a birthday gift, through Bryant’s, the closest Stihl Dealer. I went to pick it up at the appointed time and date and waited a while to be helped as a plumber explained in great detail something he was planning to drill under a house. It”s definitely a man’s world there. Eventually I was noticed at the counter. I proffered my reservation paperwork (good thing I had it!) and was regretfully told that they had sold the last one earlier. Nevertheless, since I had created that reservation and I asked politely, they agreed to bring the chainsaw to my office later that day, after their UPS delivery brought more chainsaws to their stockroom. They called a couple hours later, got directions, came to my office and delivered the chainsaw with utmost graciousness. Yay Bryant’s! Thank you.

They are close and they have a great tech that works there! Customer service is friendly but extremely slow. Other places are faster but here, they make you feel homey and I like that. They also provide quick turn around for shop services if you are a business and they understand that if we don’t have our equipment, we can’t make money.

Absolutely horrible customer service! If you have another alternative to this place, take it!
We took our weedeater in since it stopped working. They told us that there was a 3 week wait before anyone would be able to take a look at it. Okay, we were willing to wait. 4 weeks later, no phone call so we call to inquire about the status. We’re told that they still haven’t looked at it, but will get to it later in the week. Later that week, we get a call stating that a part needed to be replaced, it was on order, and once it came in we’d get a call. Two more weeks go by and we finally get the call that our weedeater is fixed and we can come pick it up. We get home, turn it on, and low and behold, the problem isn’t fixed! We take it back in the same day, they look at it, but since it was a Saturday, tell us we need to wait until first thing Monday morning when someone will be in to take another peek at it. It’s now Friday and I haven’t heard from them. I’ve called TWICE today, and was put on hold both times for over 10 minutes before I finally decided to just hang up. My husband called later in the day, just to be told there’s nothing wrong with the weedeater!
Apparently, this shop is the only repair shop in the area, so since they are of high demand, they seem to think that they can slack in the customer service arena. I’ll drive further out next time to get better communication, better pricing, and prompt service. No thank you, Bryant’s!
Oh, and they are supposedly open on Saturday’s, but when we stopped by one particular Saturday (around 11’ish) to see if our weedeater was ready, their gate was locked up… they were closed! Apparently they just close shop when the feel like it?!?