iCracked Professional iPhone, iPod and iPad Repair

Over a month ago, I dropped my phone and could no longer turn it on. After calming myself down from the panic session, I decided to give iCracked a try given the many positive reviews I read. Within the same day, I was contacted by an iTech, Robert. He came by quickly, was courteous and replaced my display. My phone is working again! I happily paid and gave him great feedback. It was a great experience until this point.
My low rating stems from the horrible warranty process I, unfortunately, had to go through. A month after my phone was fixed, the same issue came back. No drops or bumps this time. I was careful with my phone after having gone through the fear of losing it. The phone was working in the car, but after i brought it back into my house, it wouldn’t turn on again. I called Robert and contacted their warranty department for help. After going back and forth for a few days, I was denied warranty because the iTech did not perform a diagnostic check list to rule out any possible pre-​existing conditions with my phone. I had no idea such a check list exist and is necessary for warranty. If I did, I would for sure have asked for Robert to complete. While this step is not possible before Robert replaced the screen, this could easily be done after my phone came back alive. I don’t really think this determination is a fair one. To be transparent, I was offered a 25% off for a mail-​in repair, but mail-​in repair is not something I want to pursue due to concerns on my data as well as cost and time.
I would recommend the reader to find a repair company that you can see and go to, a company that will hold the quality of their work accountable. But if you have your heart set on iCracked, make sure you ask your iTech to perform this diagnostic check list and document it. Good luck!

My iPad was dropped and cracked late spring 2014. We took it to a repair kiosk at Southcenter to get fixed. Four tries over a two month period and it still wasn’t right. The screen never set flat and on the fourth try they crimped the frame so bad that the volume button was ruined. I just gave up out of frustration.
Christmas evening, I dropped it again! My husband found
and arranged to have Katherine pick it up for repair. A few days later and it looks NEW! She even repaired the crimped frame and volume button! There is nothing more that she could have done better.
I am a customer and fan of Katherine at iCracked for life!

I have used Kathren twice now ! What a great service ! Comes to your home or office, no going to the mall Apple Store with all the chaos ! Takes about ½ hour. 10 stars if I could. Less $$ than Apple Store by far !

Amazing! Just blown away by iCracked. My iphone was beyond disfigured. Front screen smashed to fine shrapnel but luckily both cameras were intact. Scheduled a repair at home with Katherine from iCracked. Prompt and bang on time. Finished the whole business within 1 hour. Couldnt receive warranty because the frame of my iphone was disfigured so that does suck a bit.
However Katherine was amazing. Its a service you dont want to use often (obviously), but if you do bust your phone, you should contact iCracked!

This company rocks. I cannot remember the name of the tech. Nathan maybe? Super nice, and did a great job. He was even really sweet to my odd pets. I will come back to this company next time I drop my ipad. They are just great.

Katherine to the rescue! She is very knowledgeable and it’s actually pretty cool to watch her take your phone apart and put it back together with such precision and sharing interesting iPhone info! Suffice it to say, I was devastated when I cracked my iPhone 5 screen to bits, and so relieved when she could come to my work the next day to repair it. It took a half hour and came with a screen protector! From the research that I’ve done, you’ll pay around $ 100 to $ 150 to take your phone into a brick and mortar, and I don’t know if those places warranty their work. She is absolutely FANTASTIC!!!

Damn, I love Katherine. She is really just the greatest. My screen had been cracked and she came out to my work and fixed it the same day, and put the phone back in my hot little hands. Always professional and pleasant. Plus they warranty their work, which is awesome. She’s my phone girl forever and ever.

Amazing staff. Called with a question about an iPhone 5 S and even though she wasn’t able to fix my issue she directed me to the correct place and gave amazing advice.
I cannot thank this location enough for having a knowledgable staff who were helpful and honest. If I ever (fingers crossed that I don’t!) break any of my Mac products I will be a loyal customer at this fine establishment, thank you :)

For less than the cost of the insurance deductable, Katherine came to my home and professionally replace my screen in half the time I could have hoped to do it myself. And it now that work is fully warranted for 99 years.

Best service I’ve ever had, in any circumstance. Prompt follow up, perfect repair, friendly, informative, you name it. This is where you need to go to get your apple product fixed, if something ever happens again (knock on wood) I’m calling Katherine again

Absolute best customer service I have received in years!
I had my daughter’s iPhone 4s and an iPad fixed by iCracked in July, the screen supposedly went bad on the iPhone (per apple) about Nov 1^st. I called iCrakced and asked what their warranty coverage was and they said 100%. The Customer happiness Guru had Katherine call me back and set up an appointment the next day to come to my house and fix the iPhone on the spot. Which she did.
So Five Stars and Two Thumbs Up for iCracked and Katherine (If Unilocal had a sixth star or I had three thumbs I would give her those as well)!

Katherine was a lifesaver! I stepped on my iPad and shattered the screen. Within 5 minutes of submitting a repair request I had a text from her. She picked up my device that day, explained the repair and cost (169.00) and was on her way. I had my beautiful, good as new iPad delivered to me at home in less that 48 hours (and on a Sunday no less). Katherine kept me up to date with her progress and was friendly and efficient. I am so happy to have found iCracked, and although I will never put my iPad on the floor by my bed again, I know who can help me if the worst should happen!

Very responsive, fast, professional, and high quality service. iCracked is convenient since they come directly to you. Katherine was super friendly and did an awesome job fixing my cracked screen for a reasonable price. The replaced screen is an original iPhone screen FYI.
I would definitely recommend iCracked, especially for those with busy schedules and for those who don’t like to wait around!

Great service and great turn around. My iPad was picked up on Monday and delivered to me on Tuesday. Looks great and works great! Thanks.

Terrific service by Katherine! Fast on site service, reasonable rates, and a great alternative to buying a new phone! In my case I had a tripped water sensor so the Apple store would not repair, it is great vendors like this exist to fill in the gaps in Apple service.

Very friendly, knowledgeable, and helpful! Willing to meet anywhere at your convenience and gets the job done in a very timely — manner. I have used iCracked twice with Katherine and would definitely use her again.