Renton Collections

Update– I forgot to update but they removed the collection that they said they «never reported». Lying sacks of shit.

The lady «supervisor» who I spoke to was INCREDIBLY rude. She also claimed that the owner, the only person above her, does not speak to clients. I cannot believe how terrible this woman was, even for a collection agency. The other people I spoke to below her were totally normal and pleasant.

This company is horrible. They don’t keep notes on accounts and they don’t communicate clearly with their clients, nor their contacts.

I was granted a 100% fee waiver by a hospital for a procedure because of my low income at the time. There was a mistake made in their billing department and a bill was generated to me for part of the cost of the procedure. However, this bill was never sent to me and the first I learned of it was when Renton Collections sent me a collection notice. Three different times I have called them and explained the situation, supplying them with all of the documentation they would need to see that this bill was a mistake. The hospital who granted the free care has been in touch with them, withdrawing their claim, yet Renton Collections still will not remove the negative entry on my credit report. The bill was bogus, it has been shown to them three times to be bogus, spanning 2.5 years, and they still cannot find time to correct this error. They have been polite over the phone, but three swings at the same pitch indicates to me that this is a disreputable and dishonest company.

Sadly after loosing my job in 2012, then having a massive heart attack/​heart failure and then my wife going through breast cancer treatment we got into debt that was simply unpayable with next to zero income. They had a guy that looks like a tweaker come to our door on Sunday with a court order … after this we had no choice but to obtain an attorney and our attorney advised them not to call again but still called myself, my wife and my ex co workers (as they believed I still worked at my old job) … mind you they always called me «Garbin… or Gabon and some other weird pronunciation of my middle name rather than my actual name … fast forward to now and they are still calling and harassing me and my family and my friends even after the bankruptcy was filed (3 months ago) and we have a notice of discharge which Renton Collections is fully aware of as I checked with my attorney they there are on the list of creditors that the court sent notifications out to … so in short they use intimidation methods to the point of threatening people, and even though their website states they follow all laws and regulations they obviously don’t as they are still calling us almost a month after a notice of discharge has been issued.

Its sad to hear that I’m not the only one that had to deal with these rude and disrespectful people! After being placed on a hold and talking to some random guy that ‘was in training,’ he transferred me to Miss Martinez. You can tell that this lady has no life and has nothing better to do than talk down to you. She threatened me with garnishment. She said my minimum payment would be 700 a month or paid in full. I told her that I can’t afford that much a month and I can do 200. She didn’t even give me chance to finish and was already yelling at me. She was calling me names like loser and that it wasn’t her ‘f***** problem’ that I couldn’t pay it. She said she was going to garnish my wages as of today! I asked to speak to her boss or someone above her and she said she was the boss. I asked what her first name was and she said ‘that it was none of my f**** business!’ There was so much that was yelled at to me that I can’t repeat it. She ended up hanging up on the phone with me. I’ve never been treated so poorly by a company before! I ended up figuring out who the debt was from (because she also wouldn’t give me the name of the company I owed money too) and personally called them. I asked if I could pay through them and paid my debt. TRY AND NOT DO BUSINESS WITH THEM. THEY ARE THE WORST!
File a report with consumer financial. They will investigate.

I called in regards to a debt that popped up when doing a credit check. I wasn’t trying to argue if there was or wasn’t a debt that we didn’t know about I paid 400 on it because time lines matched up with hospital visits. I called back because the hospital said we didn’t have anything at first but the old system showed up 2 of 3 debts the collections said was there. I called back and was treated like crap, when I asked for the name and contact info for the third. They said there were recording the message and triad to strong arm me I said hold on you now being recorded. Then they acted like a 12 year on throwing a fit. Talked to the manager who was just as helpful. I asked to talk to her boss because even a manager has a boss, refused to let me talk to them said thank you have a nice day and hung up on me. Worst customer service ever. They act like children, hang up on you and refuse to give you the information to validate the debt.
Do companies have a right to treat people like trash. I was willing to pay now I’d rather pay double to the court’s. On principal. What’s the best way to get this trash shut down.

Completely unprofessional from the call staff to the managers. Debt collectors in general have a bad reputation but these people clearly have little to no training in communication skills and think they are entitled to bully people rather than create a solution that allows all parties to meet their obligations.

It is truly by the grace of God that this company is in business. Even in an attempt to collect a bad debt there is a level of decorum that would be expected when dealing with customers. It’s one thing to go off on some one who miss treats you but these people are insane right out of the gate. Unreasonable and if you don’t do it their way your in big trouble. Then when you get tired of Mrs, Martinez she tells you she is the boss. Then my wife calls back and gets a man who is completely physco to act like the owner. Stay away. Go back to the original company you owe the money to and force them to take your money and get away from RENTON COLLECTIONS!!! You will thank me later. Can I do negative stars

This place is just packed of rude costumer service, making you feel horrible about the money you owe without even listening to your shit first. We are human beings too, we deserve respect from same individual who got the same debt like everyone of us!!! Fuck you

This is the worst company ever. They are all rude, yell at you or hang up on you. Ms. Williams lies to you, she will say oh you can ask if we can adjust off the interset. But she doesnt know what the Fu** she is talking about. I have called many times and gotten a differnet answer or story everytime. I hope this place goes under and all the empoyees get fired because none of them have any trainging. They just make sh** up as they go. When you ask for a supervisor she is rude to Chandra. First they say oh you can probably get your interest on your tickets taken off. Then talk to a supervisor and of course she has a different story. That they cant adjust off interest on tickets. What a joke this place it. I will never pay them a dime again. Horrible place of business. WHen your sales rep comes back into my work and tries to sell me your company again. Im telling him off and he better not ever come back here. I will never recommend this company to any of my businesses.

Horrible. The staff is rude and disrespectful and will even go as far to tell you that you need to pay off your doctor’s bill of a 1000 dollars in full and they’ve taken away your privileges of a payment plan. The last straw for me was when last month someone told me that my remaining balance would be 100 dollars less than what actually was. If I don’t have the money to go to evergreen hospital, I won’t just because of this unprofessional collections agency. SO glad I’m paid in full and NEVER have to deal with these people again. So insensitive to the fact that people are struggling to get by and the economy isn’t the best. If I could give them NO stars, I would.

Called to pay my balance after their online bill pay wouldn’t work. The girl on the phone would not stop talking over me about how it should be working. I asked if I could just give them my card number over the phone and she said no. She said $ 60 isn’t enough to justify the bank fee to process my card. Really? Why make it difficult to pay? So unprofessional.

Not that it makes any difference but these people are the scum of the earth. Never in my life have I been treated so disrespectfully. They are rude, stupid, unwilling to help. «I’d like to try and take care of this.» «Oh yea? You want to take care of it? Then pull out your credit card and pay for it.» There is a special place in hell for these people.
HOW IS THIS PLACE STILL IN BUSINESS? Look at these complaints, look at the claims that have been filed on the Better Business Bureau site. I don’t care what line of work you’re in, I don’t care if your entire life is to try and get people to pay their bills, you don’t treat people like crap. Show some professionalism, act like a human being. This is disgusting. I have dealt with collection agencies before and NEVER in my life have I had an experience like this.

What horrible people! I called to pay this off, (it’s not even mine, but it’s on my credit report) … and was met with a nasty attitude, demands for a current address … I lied … and a demand for more than twice the amount of the printed bill. TRINA was her name. TRINA is a bitch. Actually said: If you would pay your bills on time, you wouldn’t have to listen to me. The epitome of NASTY! It’s only a few hundred dollars, so I’m just going to let it rot on my credit report. It cannot be damaging my 750 credit score THAT badly! TRINA, another thing that’s a bitch is KARMA. I can’t imagine how sorry your life is.

I wish I could give negative stars.
Unfortunately I ended up in the ER at Swedish (never doing that again). They gave me a bunch of unnecessary tests that ended up costing me $ 1600 after insurance. I received my Swedish bill and was making payments to them thinking that was all I owed until 4 or 5 months after I was in the hospital I get a collection notice for $ 800 from these people for Ballard Emergency Physicians. I had no idea I had a bill with them, I thought the bill for Swedish covered everything, so I only changed my address with Swedish and the other bill was apparently going to my old address. Trying to pay this off has been a nightmare. Every time I call to make a payment they are horribly rude and threaten that you must pay it all or else (not sure what or else means). I even got a ridiculous fake summons in the mail. These kind of ridiculous scare tactics are not necessary. I’m paying my bill. I just called to pay off the last of it and after being kept on hold for 10 minutes an extremely rude lady told me that they can no longer finance my debt and if I wanted to make a payment I’d have to go to the website. It’s like they don’t want to take your money.

Worst people to deal with ever. Before you ever leave any hospital make sure you give them extra money. The lady on the phone was a rude and disrespectful. And when I asked to talk to the manager she say why what’s he going to do. So I had to call back and ask for the manager and he gave me the «what do you want me to do» bs. You get more bee’s with honey than gasoline. I’m going to file a complaint with my hospital to let them know.

I called into Renton Collections to obtain information on how I can resolve any accounts I have in collections. The woman I spoke with was very rude, unprofessional and insulting. I asked her to give me the amounts of what I owed. After doing so i asked if my account qualified for a settlement. She said no, next I asked her what happens after I pay off the debts. She then went on about the settlement and why I did not qualify. I was confused being that she was rude and raising her voice at this point. Being I called in and was trying to pay off the accounts in collections. She then continued to talk about the settlement and went on and on about how I did not qualify. I had to let this woman know that I was did not care about the settlement and asked why she was still talking about it. she then asked if I wanted a round of applause for calling in a very rude sarcastic way. She continued to yell and insult me and told me she was going to put me on hold until I hung up. I asked to speak to a manager… DEAD AIR!!! I then called back two time and each time the receptionist put on hold for an obscene amount of time and then transferred me back to the same lady that claimed to be the supervisor. I am livid at this point and I see why a lot of people refuse to speak with collection agencies.
I did file a report with the Consumer Financial Protection Bureau.
This lady don’t know who she is messing with!

As if it was possible I had a GREAT experience with this agency!
Over the course of my adult life unfortunately I have had to deal with several collection agencies and have worked very hard to clean my credit up and work towards purchasing my 1^st home. Then a unexpected hospital visit that cost me several thousands of dollars happened. They completely worked with me letting me pay some months $ 100.00 other months $ 50.00 and at times having to skip a month. Not once did they EVER treat me demeaning or unkind. I am happy to say as of two minutes ago I made my last $ 125.00 payment!!! WOOHOOOO! I left this experience feeling empowered and grateful that I was working with Renton Collections!
Angela

If you have a medical bill in the Renton area, PAY IT OFF WHILE IT’S AT THE HOSPITAL. I had emergency room bill from Valley Medical Center in 2008 that was in collections. This bill should have been paid by Progressive but that story is for another review.
I contacted Renton Collections to pull it out of collections and explained my story about the insurance not paying it. They said they can’t release it from collections and cited policy. After trying 3 or 4 times I gave in and paid it off last month, March 2012. The original balance was $ 212 but I ended up paying over $ 300 for it.
When I paid the $ 300 they said I had another bill in collections with a $ 25 balance from May 2011 but the only hospital visit I had from 2011 was when I broke my foot. I went to Harborview and got my balance approved by charity care. I told them about this and they said they can’t remove the balance until I send them a copy of the charity care letter.
I called back a week later after searching for that letter, but to no avail. I explained I was going to pay it even though it was illegal to charge me for a visit that was paid for. The lady that answered was EXTREMELY rude and said I had no balance. She cursed at me and said I need to get my facts straight before I call back.
I’m sorry, but it was your colleague that gave me the facts. Ignorant B****!!!