Sound National Lending – Pre-Owned Vehicles

Sound National Lending 920 SW Grady Way Renton, WA. 98 057.
Sound National Lending, Aaron Wilmot «Special Finance Loan Officer went above and beyond his services. Aaron made it possible for me to drive off the lot within a few hours. Aaron worked with my challenged credit with ease, confidence and professionalism. Thank you Aaron, for going the extra mile for me. Aaron is the man. SOUND NATIONAL LENDING is 5 – 5 rating. Ask for Aaron Wilmot

Dishonest and disrespectful! Don’t waste your time with these guys. Nico at Sound Lending contacted me about selling my car to the dealership (not as a trade-​in). I had submitted a form via
to see what # I might get if I worked through a dealer instead of selling privately. The form was sent to Nico, who contacted me offering to buy the car at the AutoTrader amount. When I informed him the amount was ridiculously low, he responded that he could offer «THOUSANDS MORE» (his caps, not mine). When I said I needed to know an actual number before I was going to take the time to drive down to Renton from North Seattle, he gave me a range. In subsequent communications I told him the # I was looking for (based on extensive homework and within the range he had previously quoted). He told me he needed to «check with his manager» and then called me back and told me they could honor my #. I followed up with an email to confirm everything in writing and he said it was all good. So believing Nico was being honest (big mistake) and that we had reached a mutual agreement — and not expecting any surprises since I had very clearly and honestly stated the condition of my car to him and also let him know several times I was not interested in wasting anyone’s time — I drove 2 hours to Renton planning to sell my car. What a waste of time. Nico and his manager would not honor their word but instead offered a number $ 1500 less than we had agreed on — and they didn’t even have the decency to base the difference in the offer on something they had seen on the car (which they hardly looked at), but instead told me it was because of the age of the car (which they knew before I took the time to drive down). I will now go ahead and sell my car privately: I will make more money than I would have selling it to a dealer, and the buyer will spend less money than if they had bought at a dealer. We will all win and unscrupulous used car dealers like Nico at Sound Lending will lose.

[NO STARS RATING]
The guys who sell cars at this place are the prime example of what gives car dealers a bad name. They are sleezy, slimy, lying dirt bags. If I were an actor gearing up for a part as a creepy car salesman, I’d hang out with these guys for a couple of days.
My friend who lives in another state had been searching for a specific car make/​model/​year for over a year and she found it here online. She was in communication with Kyle and Garrett for over three weeks about this car. I went to the store and test drove the car for her, giving her the thumbs up to buy it. She was excited and worked all of the details out with Kyle and Garrett to the point where she PURCHASED A NON-​REFUNDABLE PLANE TICKET and made arrangements to come get the car. She gave them her credit card number and they assured her that the paperwork was on its way. Several days later, no paperwork and no return calls from these guys, my friend became worried. They would not return her calls and when she did get a hold of Kyle, he LIED again saying that there was a problem with the paperwork. Finally, the day came that they told her they sold the car to someone else. This is after they had already sold the car to my friend! It STINKS heavy of fraud — they probably got more money from the other buyer. When my friend confronted them about this, they would argue with her and make snide comments (like well, if it makes you feel better, go ahead and post a negative review).
What kind of business treats customers like this? I mean, if they made an honest mistake by selling the same car to two people, that’s one thing. They could have apologized and come clean with a clear conscience by offering some kind of reimbursement to make it up to my friend (LIKE THAT PLANE TICKET SHE BOUGHT!!!) or they could have really made it right and turned things around for their business by going out and finding another car for her, but they didn’t. They just BLAMED her and argued with her. Not a good way to make a business flourish heh.
This company OWES my friend plane ticket reimbursement MINIMALLY. There’s no way that she can get back the time wasted.
PLEASE BE AWARE OF THESE GUYS. They do not run an honest business and reek of VERY BAD energy.

People dread going to used car dealers. These guys are the reason why. I took a day off and test-​drove a car for an out of state friend last Saturday. During the shakedown/​greeting process, we were treated to two contradictory fabrications in an effort to create a sense of urgency on the deal. Okay, I get it – this is what these guys do. It goes with the checkered suits and the little old lady stories; a bit cliché, but it’s the business. However, the way they conducted themselves through the sales process was inexcusable and merits a warning for those poor souls who consider venturing into their web.
We completed the drive and phoned our friend. She made the deal over the phone (despite being told that they could not complete the deal at the original offer price – she swallowed the $ 3,000 increase and gave them her credit card info to hold while paperwork processed.) Before she could come to collect the car, however, they sold it to someone else. They continued to lie to her over the phone throughout the week that followed and eventually came clean without offering an apology – in fact, they were rude and condescending. I believe there is some connection between this used lot and Sound Ford, which is unfortunate – I had planned on buying a new Focus in the coming year as a fuel-​efficient daily commuter, but this experience left a sour taste in my mouth and I don’t trust anyone with any connection to these guys.
This lot is better avoided in your search for a used car – you simply can’t take these guys at their word. They make Grady Way Shady Way.

Our salesman Nikko was a true professional while making sure he did everything he could to help us find the used vehicle we wanted to buy. The truck we came into inspect after shopping on the internet was not what we were looking for however, Nikko knew his dealership inventory on both his lot and the parent company lot of Sound Ford up the street and he got us into a great deal.
Hit the EASY button too! Because there was no pressure, just friendly helpful service!
I highly recommend Nikko at Sound National for all makes of cars regardless of your past credit, he will be helpful. Sales manager Garrett was also a straight shooter with no pricing games. Even though we arrived pre-​approved with a great rate from our credit union, he offered to try to get us an even better rate with his connections. We came, we looked, we bought and left 100% satisfied! This was not your typical dreadful used car shopping experience! These pros treated us how a customer should be treated!

I think the woman who gave this place 4 stars is Derek’s sister or girlfriend. This is a sleezy place. Don’t go there. They bait, they switch, they pressure, they lie.

I was completely disgusted at the manager of the establishment. Apparently he was from Texas and was trying to employ his style of selling from where he was from, well you live in Washington now, we are quite different. Would never have hired this guy for my establishment.

I went to Sound National Lending in Renton and delt with Derek Walker… I felt he did a great job with not only getting me into a car within my $ means, but he even went and and beyond to make sure I was satisfied, what I complained about things, he used it as an opportunity to make it better. It got to a point where I was thinking on re-​considering on getting the car, do to the financial part, but he was willing to work with me and even offered a few nice nice things to get my business. I think overall it was a great experience and the best part I liked was I did not feel pressured to buy, he gave me choices from what he knew I was looking for and worked with me off of that. I bought a 2009 Toyota Camry and I luv it… I would recommend this place and if you go in, ask for Derek, or Matt… their both cool!
–Tasha–