Captain Ed’s H & H Shop

I just wanted to say that Tal and the guys at Captain Ed’s Reseda shop are super knowledgeable and helpful! Thanks for taking great care of me! Love my HiSi

Used to be a good head shop, now all they do is try to sell you stuff you don’t need. Big tall fat guy behind the counter should sell used cars not pipes and bongs. Oh, and they’re way overpriced.

Came in today and talked to will and Aaron they showed me a lot of good stuff but the jack herer wood pipe caught my eye and they gave me the run dwn on it and I gotta say it’s the best hitting pipe I’ve ever had and it will never break on me. Thanks guys!

Just dropped by today and picked up a nice new toy. The staff was very friendly and the prices were right. I’d definitely drop by again. Thanks for everything.

Walked in, waited almost ten minutes. No one greeted me. No one said ill be right with you. Guy just keeps chatting with two other guys and not giving a damn. Ok than. Plenty other smoke shops im sure want my business.

BE CAREFUL SCAMMERS, SCAMMERS
decided to buy my first expensive piece from their online store. took my time and picked out a HI SI. deliver was fast but when it arrived i was confussed because it was not the one in the picture. i called the store and the employee said he would pass my info off to the boss and he was sure he would make it right. the next day i had to call the boss to get things sorted out.
well turns out that they put the wrong picture next to the piece i ordered, so you imagine the confussion when it arrived. I wanted the piece that i ordered and the manager said no way because that piece was alot more expensive. i was offered a bottle of cleaner or i could just send it back for a refund. i explained that i was upset and i wanted what i paid for, what was pictured on the website.
after dealing with mike the manger all day long on the phone who would not admit the mistake he finally offered to send me a piece of garbage ash catcher to make up for the mistake. well the ash catcher showed up broken and unuseful.
this company does not stand by their products. they made a mistake and refused to make it right. be careful what you order from them because it might not be what you thought you were ordering.

Great prices. I walked in to buy charcoal for my hookah and the price was great, parking was easy, and the service is good

Chill, small headshop in the SFV and conveniently across one of the best dispensaries in the valley. Prices were fair, selection however was limited. Staff was helpful and didn’t try to pressure me into purchasing anything, which I always appreciate.

Looked into purchasing a vaporizer pen, the price was $ 100 over retail. It took me a little over ten minutes to get an answer about the price and the employee gave me misinformation about the product. This place has a great reputation ruined by unrealistic prices.

This place carries fakes, chinese, and really expensive high end glass. Plus there is a cuban asshole in there who thinks he is above EVERYONE. He is very homophobic and uses homophobic slurs. His knowledge on glass only goes about 5 or 6 years back maybe less, so if you have any really intelligent questions I would go somewhere else for glass. Plus this shit is just way expensive. Order online or contact the glass blowers yourself. Don’t put up with the people in this shop.

this store used to be good when they had reasonable prices to keep customers coming back but their shit is just overpriced they dont try to help out the customer they just in it for the money they give false information making ridicules dramatizations of the bongs to sell them iv been such a loyal customer for years and they just take advantage im done with this shop hope they go bankrupt

Helpful staff, nice selection of glass and a lot of crucial pieces in case you have a concentrate emergency if you know what I mean!
Thx Captain Eds you saved my Saturday night!

I love this place. Have been going here for years. I recommend them to friends and strangers till this day. Pay no mind to the bad reviews, sounds like people upset they didnt get their way or the «deal» they were looking for. Ive never been upset. They rock!

I really don’twant to rate this place because in my book they are horrible! Either the staff is on crystal meth or crack because the dude was trying to sell me $ 7.00 dollar pipe for $ 35.00 wow I guess he thought I was stupid. Yeah the staff there sucks! Go if u wanna get robbed because their prices are way to high. I went to Tabacco Land down the street and got way better prices on hookas and pipes.

Called about hookah hose, was told they had some. Drive to the shop only to have the guy say they had only the hose that was attached to the one hookah they had for sale available. He had thought I wanted a vapor hose. Waste of my time. Lame staff

Great place! I had this guy name Patrick help me out and he gave me a great deal. Very friendly and welcoming place with a variety of everything! It was my first time here and I’ll definitely be coming by again later.

Totally cool place. Very warm and welcoming. Only one person working the couple nights I came. He is very friendly And helpful. I notice they have unique and beautiful items for sale. I would definitely go bAck as I had a wondeful experience with this shop.

This is a great place! With a great employee who was very friendly, helpful, and nice! Mario went above and beyond what we had expected. We came in with a broken piece and he fixed it with no problem. Because of him I am a happy happy camper again! Mario is the reason we give 5 stars… and the reason we’ll be back! Great customer service, very knowledgeable. He loves what he does and it shows. Also, there were a lot of pretty pieces to choose from, in all price ranges. I highly ;o) recommend Captain Ed’s.

This is the best place, besides the original one of course. Their in by the same guy so yah expect top notch glass and knowledgable employees. Great deals. I love how they design their stores, old band shirts and tye dye bring me back to old babysitters I had. I like to spend my money here, what’s a better compliment then that.

I had broken my water pipe into three clean pieces… Easy fix. I told them how important the piece was to me, even gave them a tip to look after it and make sure it gets back to me. After two weeks, the manager informs that while at the kiln the piece itself broke… basically, sucks to be you… sorry about your $ 200 piece but you’re shit out of luck. This place BLOWS!!!