Firestone Complete Auto Care

I’ve had a great experience at Firestone with Alexa, Robert, and Jesse. Alexa is extremely nice and happy to help you at any moment. Robert is fast and a great technician. Jessie is really nice as well, makes you feel welcomed and after a nail plus a fork in my tire they make me feel comfortable and they understand. Great service from great people, highly recommend to anyone :)

Never come here!!! They will rip you off. Take your money see where else. I was going get my oil change here but didn’t. They tried to overcharge me and lie to me. I laughed at their face and left. $ 146 for bmw. I usually get mine done for $ 89 at certified bmw place.

I have had 2 recent experiences here in the past couple weeks. Both visits were great… I received friendly and fast service with no BS or drama. The work performed on my vehicles was done quickly and correctly. I was very please of the friendliness and ease of working with the sales adviser Erik. I will update my reviews in the future… good or bad. Pleasantly surprised!

**BEWARE** do not trust, do not give them your money, please find some where else! I just wish someone had told me.
I’ve had multiple occasions that lead to disaster. it’s been a long time since I’ve been here but I wanted to do a review on this so called mechanic place.
Should be called Firestone tires. only come here to purchase tires and THATS IT! I had struts replaced and it was still very wobbly and vibrating. I had to go back there twice for them to redo the whole replacement. Do they even care How dangerous that may be?!?
I needed new brakes and they had a special and they have a credit card so I kind felt good about going here… NEVER AGAIN! I had to come back here 3 times!:
#1– brakes were sounding scratchy/​screechy when I would brake and they said they’ll add grease to help it.
#2– it was still doing it and they said «it does that In The morning when u first start braking when it’s wet, but we’ll replace it.»
#3– still… they said «they are the best quality brakes we sell, sorry but it may sound like that at first but it will go away.»
And that’s what I did. I did go away and never came back. I found a new place and they assured me they were not «best quality» brakes that’s probably why it was discounted. I still had to pay a good amount of money so I’ve been stuck with these brakes until I’m due for new ones, it’s not hurting my car but the noise is sooooo bothersome! It almost sounds like I’m due for new ones.
Trust me, I’m bitting my tongue on this one.

I got a deal online for full synthetic oil change for 49.99
Like always same excuses: oh sorry your car needs 0.8 QTS more, oh sorry the normal price for oil filter is $ 5 but for your car is $ 14, fortunately my car like me is a middle class one. And the invoice total $ 73. Please be honest with your customers. You have already lost one.

Worst service for most people unless your a lady with low self esteem. When your in the waiting room your made to feel like your an interruption to the sales people’s social life and your in there personal pick up spot. The mechanics seem more professional than the salesmen as far as having manners. The first time I went there I had to return 3 times because the kept ordering the wrong part. Just because of convenience of location I called to see how much it would cost for all the shocks front and back to be replaced. Salesman Erick said he’d find out and call me back. It was almost 5pm no call so I figured he’d call in the morning. Nope he didn’t. I called the next day and spoke with Erick again he said he’d check again and call back and never did. These people must get paid weather they have customers or not.

Came here to do a required inspection of my car and I am very pleased with their service. Erik and another gentleman helped me with my car. They told me it would take 2−3hrs which didn’t surprise me since I came without an appointment and auto shops usually take a while. The let me chill in the waiting area where I could watch tv and drink coffee. Since I don’t know how to sit still I went for a walk. About 40mins later they call me letting me know that my car is ready. A lot shorter then the anticipated time. I may come back here once my car warranty is up. They seem like real honest folk, many mechanics usually screw something up in your at to make you buy stuff but they did not. Their reviews don’t do them justice.

I have serviced my car with Firestone for years on the east coast. I always had great customer experience and good prices. I moved about 6 months ago and needed an oil change so I Unilocal the nearest firestone and the one in Reseda popped up. I read some of the reviews on Unilocal so I was a little hesitant. I took the chance and took my car in for service. To my surprise those reviews don’t do this place any justice. The service was excellent and the two individuals that helped me out (which I think were both managers) Ricky and Erik were awesome. I will definitely be coming back and telling my friends and family to check these guys out. Thank you!

Very disappointed regarding visit to this Firestone location. Normally I get my oil change from Jiffy Lube or Just Tiers. Never ever, had issues with prices or pricing with coupons. Firestone manager Erik stood in front of me and was telling me completely opposite of what it stated on coupons. I figured since I need an oil change and it was getting late, I better shut up. Did not want to find out that my car might need any additional repairs as sometimes-​mechanical shops damage cars purposely. Mechanic that did oil change finished it in less than 15 min and I was told that it takes 30 minutes at least. During waiting time, I asked Erik cost of the air filter and check the price from Autozone, Erik got abrupt with me and told me that they do not match prices, but in the business to make money. I said ok, on the way home stopped by Autozone purchased the part, came home to my garage and as I opened hood of the car I noticed oil everywhere. Mechanic that did oil change just pulled of oil filter and all that oil leaked everywhere. It was too late to go back to the shop, Firestone already closed for the day, but it is a first time that such a sloppy job was done to my car. I laid out old towels under the car and I am hoping that overnight some of that oil will dry up and if not … Instead of going to work tomorrow, I will be forced to go back to Firestone and see if they can clean or wash of all that oil.
AS YOU UNDERSTAND THIS IS ONE TIME IN A LIFE EXPERIENCE. NEVER AGAIN.

Went in today for some work on my car. Ernesto was the one who helped me and he has helped me before and he’s been very nice and informative. Then as I’m waiting a guy who works there and a girl (who I’m not sure if she worked there or not as she wasn’t wearing a Firestone shirt) were all over each other. Flirting, touching, kissing, hitting, fighting for the whole hour I was there. It’s just so unprofessional and inappropriate. It gives the business a bad look and hence why I’m writing the review. If you’re into watching these people go at it while waiting for your oil change then by all means. Not my thing and hopefully it gets addressed.

So typically I like Firestones. The one off Cadillac off of the I 10 (near Beverlywood) is the very best one. I am assisting a friend in getting sober so I had to be in this area and needed and will change.
I calculated my time perfectly in order for me to fit in about five hours worth of studying as well, called them to tell them the type of vehicle I have, which requires 8 ½ quarts of oil (synthetic) and Ernesto quoted me $ 70 over the phone, which is what I normally pay at the one on Cadillac/​La Cienega. However, upon arriving, I was quoted $ 130 with tax (by Ernesto also) and when I explained I would go to a competitor, they *magically* found a coupon of $ 30 off which brought the price down to $ 97, including tax.
All in all, I am glad that I got the service done and I am loyal to Firestone, but I do not like playing the game of «Let’s Make a Deal» when I need a simple service on my car! I would avoid this particular Firestone.
At the end he explained he used an expired coupon to honor the lower rate. Also, he was very courteous and kind at the location itself.

Disappointed with customer service! Got a quote for oil change over the phone, but pricing given by service rep who seemed upset, was higher when I showed up for my May 10, 2014 appointment, he didn’t care about the quote given by phone.
I will not return here for any other service except for the lifetime wheel alignment service I purchased.

Best customer service. cheap prices. make sure our cars are safe on the road .and they even prevent from important parts going bad

Liars & thieves. Don’t trust them to perform a job, either breath down their necks or go elsewhere. In 2011 they charged me $ 130 to install a camber kit, now I see that it was never installed. Avoid at all costs.

Yikes, was hoping to not have to come here or another year! Yesterday I stopped in to get my tires checked due to the tire light coming on. Ricky filled it and aid it would take a few miles for it to go off. I went straight home, and didn’t leave again until this morning. I went all the way to Gardena, the light was still on. I noticed the car driving funny got out and the back tire was flat. Luckily I found a tire shop near by, They told me the sensor on the tire was broken and caused the tire to go flat. They quoted me a cheaper price than I got 4 o these tires from Firestone less than a yr ago. I called and spoke to Ricky, he was able to et me the sensor for 20.00 less than the dealer, and match the price of the tire at the other shop. They had to order the tire, and o pick it up. They did give me a ride home, and picked me up 4 hrs later. The light is still on, but hopefully it will go of tomorrow. At least i wont be driving on a bad tire. Glad to see they go above and beyond for their good clients. Thanks Sofie for picking me up, i cant remember the guys name who brought me home though. Thanks again guys. :)

I went in for a simple old change and a 100,000 mile checkup (est $ 200). They told me that my radiator was leaking. They showed me the leak. Funny, it never leaked before I brought it in.
I’m not saying they poked a hold in my radiator, I’m saying my $ 200 oil change cost 798.
I’ll never go back to these thieves.

Sad thing is that Leo is not there anymore. I think they fired him. He is a cool and helpful guy. We missed him. Sorry, I don’t like the new staffs. The thing I have to fix it so I go to Firestone. Otherwise, going to the dealer with paying the same amount and also get a free loan car for convience to work.

I’ve been a customer since 2005. I’ve never had a bad experience here. It’s never easy to part with hundreds of dollars on new tires (but worn tires isn’t ‘their’ fault, is it). Today «Furman» (SP?) in the office helped me, and Juan did the actual service. A wood nail punctured the inside of the sidewall and damaged the tire beyond repair. I’ve worked on cars my entire life, and never once did I feel that Juan was trying to take advantage of me. He even invited me to watch him through the process of patching. Yes, he tried to save me from purchasing a new tire, but the patch wouldn’t hold. The cost of two new front tires (215÷45÷17) out the door, tax included was $ 364. That is a competitive price that I was willing to pay. Thank you Juan and Furman for your professionalism and thorough work.

I just purchased a used car and i wanted to get it checked out and put some new tires on it. I made an appointment for early Saturday morning 8am. I arrived at 7:45am and they didn’t get to my car until 9:30am. I waited all day at the facility for my car until it was done at 5pm. They told me I needed a bunch of stuff done to my car. I figured, «sure why not it’s got to be done». My bill was over $ 1,500.00 to my dismay but I thought it would be worth it. later on that day I notice my car still was not running right, maybe even running worse than before. The next day I took it to a different Firestone center and they found a number of problems that the previous facility missed and i paid an additional $ 1000.00 bucks. I was annoyed at this but the they did try. I probably had to fix those other problems anyway. I don’t hate this place but they just need to be a little more throe instead of getting you in and getting you out.

This place blows. Leo was a cool guy who worked there but everything else sucked. I went for a new tire on my truck on Saturday because I had a flat (almost). It took them an hour to look at it and they said it was not repairable. They did not have one that fit in stock so I had them order one and put my spare on the truck. I called Monday morning to see if my tire had arrived. It did. They told me to come in at 10:30am and they would have it on the rim for me (I left my rim there). I show up at 10:45, old tire is still on the rim. I had told them on my last visit that I wanted the new tire in the rear and my spare which is also new in the rear as well. I would gladly pay for the switch. It just make more sense to have two new tires at once and of course ALWAYS put new tires in the back if you can only do two.
It took about two hours! Holy crap that’s a long tome. I think I could have done it in my driveway faster than that without all the lifts and air tools! I learned my lesson and next time I will bring a bike and ride away after I drop the truck off.