Jiffy Lube

Rude, unfriendly and unprofessional morons. I hit some debree, and my oil filter cover came loose and was dragging underneath the car. Stopped here to have them pop it back in. This asshole comes out and say we don’t do this here. Go somewhere else. I went down the street to a jiffy lube on Devonshire and reseda and they fixed it for me in 30 seconds. 0 stars!

I wouldn’t recommend coming here. I came here for an oil change one month ago during Thanksgiving break. I got the basic one, but they kept pushing for me to get an air filter change, showing me a dirtied air filter. It was my brothers car and I wanted to clean it up for him, so I just got it. Well… zooming forward one month during Christmas break, my car needs a new oil change. We haven’t even driven more than 2000 miles. Its 1000 miles then the mileage they put on the sticker on my window. Horrible. On top of that, my brother told me that he had changed his air filter just a couple months before. I don’t know if they’re taking advantage of my lack of knowledge in car mechanics, but from the results it completely looks like that.
Go somewhere else. Not here. The coupon doesn’t even work with the basic level.
Jiffy lube is pretty okay in different locations in my opinion, but this one in particular is a no-​no.

Fast and friendly service. I didn’t have to wait at all to get my car in and work started. Very nice guys. I will keep coming back here!

I live near by this Jiffy Lube so it’s convenient for me to stop by when I need a quick oil change. In the past this location has been criticized by news and reviews based on the previous management staff charging for oil and parts that they never replaced. I thought it had changed since. I brought my car in today to get an oil change. Due to my mistrust I stood outside the front entry and looked at the staff while they changed the oil. I witnessed the young mechanic taking the dipstick out of the rail to check the oil level. Minutes later I get called in by what seemed to be the shift manager. He explained that the part was broken and hanging when I brought the vehicle in. I immediately asked «how did the mechanic remove the part to check the oil level in the first place of it was broken?» The manager replied he would look in to it. I signed the paper work and continued waiting. Later it was time to pay. I walked to the register and awaited for paperwork. I asked the question «did the mechanic answer how he removed the oil dipstick?» He (Gerardo) replied by saying… the mechanic did not remember. I paid my $ 128.00US and continued to wait. Makes you think can I ever continue to take my vehicle to the corporate giant that is Jiffy Lube. Quick service nice guys but bad grade for honesty. If this turns out to be a bigger problem to fix $$$ I will be writing a letter to this Jiffy Lubes corporate manager. See how the location handles this.
Update: I got a call from the location manager a few hours after leaving. He said he spoke with the mechanic and decided that they would order the part and call me when it’s ready. So far I’ve been waiting for a call. Public relations damage control in play.

Every guy working here is a dog. I don’t go to this jiffy lube because of how they approach me, I live right next door and happen to walk by this place a lot when I’m on my way to ⁷⁄₁₁ or cvs and they always whistle at me like I’m some b**ch on the street or they keep yelling «HELLO BEAUTIFUL or HEY SEXY «like I’m going to stop what I’m doing and flirt with them. it’s so rude, disgusting and disrespectful. One thing is to complement a woman but when you are loud, and forcing me to acknowledge your advances by yelling at me from a mile away, you’re being a douchebag.
The one time I wanted to ask about prices they saw that I wasn’t driving a car (like I said I live right next to this place so I mean why would I drive when it’s right here I can just ask you know?) and they said hello, were friendly but then got a little too friendly, they were all staring at me, sizing me up and one asked me if I was single and down to hang out. So disrespectful and unprofessional.
They see me a lot walking down the street with my husband and they still persist on hitting on me from a distance, I hate this place and I will never give this place my business even if it is conveniently located. Fuck this place and this company for hiring dogs like that. I will gladly spend and tip a few extra hundred dollars anywhere else where an understanding of respect and professionalism is existent.

The guy with glasses didn’t want to talk and was not willing to honor the coupon. Not the best experience I’ve had at an oil-​change place. Sorry 3 stars only.

I came in for an oil change. The staff we’re very friendly and inspect my car if everything was okay. I’m very satisfied with their service. Convenient location and quick service.

They always take care of me here. Compared to other jiffy lubes in the area, this one is by far superior. Awesome customer service and they always try to give you a reasonable price. Overall a great job! Thank you!

Clean and nice service people. No waiting. Used the 15.00 coupon and was out in. 10 mins.

Went in on a Saturday about an hour before they closed for a routine oil change. The day before, my engine was starting to run rougher than usual, so I pointed it out to the staff as well. All hands were on deck, and within minutes, a diagnostic was performed, the oil change was completed, and they found that it was my #3 spark plug that needed changing as well as a tune-​up. The pricing was fair, the service was quick, and the staff was incredibly helpful and friendly. I’ll be coming back soon.

Everyone I come I get the same great service as always. I drive far to make sure I come to this special location

My service here is really great the manager Uriel, has such a great people personality, he is really on top of providing great service to his customers and their vehicles… I would totally recommend anyone to come here and get their car services done, here. .Believe me u will b totally satisfied. .at least I am…
Thank you,
Uriel…

My first time here. The service was exceptional compared to the service at Pep Boys. They were really friendly and inviting, however, the price paid isn’t worth it.
I came for an oil change at their advertised price of $ 25; they ended up charging me ~ $ 70! At first, the guy said it was $ 116 … Then lowered the price to that amount.
I just settled for that amount since my car really needed an oil change.
Overall, I felt kind of ripped-​off…

They had no idea what the «fuel saver package» was so couldn’t even do business there since they couldn’t give me the $ 50 off coupon.

Oil change was really fast on my 2013 Dodge Ram.
But pricey and they recommended and said I need to do other stuff that was really not needed.

I’ve called around. Did some research. Most places wanted to sell me crap I didn’t want/​need. I came to Jiffy Lube and Uriel told me what I had needed. (Based on my research, he was on point) I was in an air conditioned room, free coffee, cable tv. 45 minutes went by like a breeze lol. Definitely coming back. Thank you to Uriel and the Jiffy Lube staff. Next time I’m coming with a 30pk lol

I was in need of a mandatory 19 point inspection for the rideshare services I drive for (Über, Lyft & Sidecar), so after visiting another location, I had to come here when the previous spot said only this place does it in the area.
It was a busy day, and Uriel warned, it may take up to an hour. No problem for me. Free coffee, wifi and Air condition.
They did my inspection and filled out the paperwork, and I was on my way. So I thought… I realized, I wasn’t sure if I needed to have them fill out the paperwork for each company, so I nervously asked, and Uriel kindly said as he chuckled, «I was wondering why you were still here! No problem.»
Only problem was, I didn’t have the paperwork, but he said he would print it himself at the store if I just emailed.
AWESOME.
I did so, and he took an extra 10 minutes to fill everything out, as it was getting busier and busier.
Great service, thanks Uriel!

The guys at this Jiffy Lube were awesome. I look forward to my oil top off at 3000 miles. They told me to stop by anytime and they would make sure everything was topped off.

I had no problems… I came for them to change my oil and that’s what they did… out in about 30 min… $ 38 I’m cool…

Update: I was extremely dissatisfied, and they reached out to me and resolved the situation. Thank you for that. +2 for actually caring about your customers.
We were there 3 days ago with a $ 15 off coupon. The tech quoted us a price for a regular oil change, and said it was only $ 6 more for a synthetic blend, so we did the synthetic blend. What we found out when he charged our card was that he quoted us the normal price for the regular oil change, and the retail price minus the $ 15 off coupon for the synthetic to make it seem like only a $ 6 difference, when really it was $ 21. Oh, AND they left grease on the hood, on the door handle both inside and out, and on the steering wheel.
It was a blatant, shady lie to get us to spend more money. Guess where we’ll be going for our next oil change? EZ Lube right up Reseda. These guys are liars and thieves.
Extremely poorly run business.
If your car is even HALFWAY decent, you should look at the SIX different pictures I uploaded of grease on and in my car.