Valley Day Spa

Tried this place out two days ago. This place is ok. I didn’t experience the nastiness that other people have griped about in reviews. The place does need a fresh coat of paint but, the showers were clean, so was the jacuzzi and hot rooms. I didn’t get a service as I just wanted to use the jacuzzi and hot rooms. Everyone was pleasant and helpful.
One thing that irked me, the leave the door to the spa open. With a screen that you can see through. I was adjusting my robe when I notice that if anyone was in the lobby, they’d be able to see my bits. So I was more careful. But, they should close that door.
My lock on my locker fudged up and I wasn’t able to get back in. They were able to override my code. But, that was annoying.
For the prices they charge, this is a great little gem. And I was the only person there as I went during a work day in the middle of the afternoon.
I’ll go back.

So gross they had underwear drying in the sauna and then in the changing room they had dead cockroaches !!! Disgusting! And smells terrible, customer service also sucks!!! Save your money and go somewhere else… definitely not relaxing, unless u want to take a bath with roaches… GROSSSSSS, I DIED!

I have been going here for years. One time, when they were changing owners, I had a less than five star experience. Every other time, I’ve been beyond satisfied. I went today, after several months of not being able to afford any pampering. I had the House Combo (scrub, wet massage, face mask, and hair wash — 70 minutes, $ 80 plus tip), done by Sandy. It was SUPERB. I asked for more scrub /​less massage, and I got exactly what I wanted. Keep in mind that this scrub is serious exfoliation… none of that wimpy gentle stuff. It’s like having my husband scratch my back, but all over and with no whining LOL.
I’m not one for pretentious spa experiences, and this place is comfortable and very service oriented. It has all the perks without the pretense. Worth every penny, plus a generous tip.

I was given a gift certificate by my boss. She got me the «Special Package» It included a Body Scrub, Seaweed Wrap and Oil Massage.
Upsides:
~Location — convenient to me (San Fernando Valley)
~Layout — It’s Koreatown-​style with steam and dry saunas, wet room (body scrubs), showers and Jacuzzi in an open, clothing-​optional, groupish layout. Women’s and Men’s separate areas, of course. Massage rooms are upstairs. There were about 6 of them it appeared, with it’s own sitting/​waiting area. There are combo lockers (you set your own combo) and a vanity area for on your way out. Robes provided.
~My masseuse — she did a good job, even though she had to provide all 3 services.
Downsides:
~Front desk — completely disorganized and unprofessional. No uniforms. Some woman kept wandering around not appearing to do much. She also wandered in where I was getting a body scrub and started touching things. Not relaxing.
~Products — No good spa-​smelling oils here. There were bottles of generic mineral oil around and the shower gels etc. were not exactly spa-​like.
~Hygiene — There were shower shoes set out, but omg they looked old and not sanitized or one-​use. Although the person I had was quite professional and I saw her clean some of the utensils etc, it did not appear from the setup to be a regimented, regulated occurrence.
~Ambiance: The massage rooms had the light up too high and the music was Bonnie Raitt or some-​such. She changed those things for me, but it should be standard. There was awkward 50’s American-​themed accents mixed in with Asian.
What’s unfortunate is that with even the SMALLEST bit of effort, this place could be really good. Maybe the management will put in the effort and have a good solid place.

I’ve been going here for years. They’ve got a spa with lots of hot water — cement tub, sauna, steam room. Very relaxing. I always get a 90 minute massage. It’s always at least OK, sometimes it’s amazing. But they don’t really speak English, so you can’t tell them about any particular problem you have, you just have to take what they dish out. And I’ve always tipped $ 10 cash after the massage, and I thought that was OK, but last night, she forcefully told me she had to have 20%, which meant $ 20. So I added that amount to the credit card slip for the massage, and I asked the lady at the front if a 20% tip was required, and she was a little embarrassed but said yes. So know I know. If that’s what they need, that’s what they need, but I’ll calculate that into whether I feel like I can afford a massage there.

It’s not very crowded. The staff is helpful, but don’t speak English very well, so it’s sometimes hard to communicate. Could be much cleaner and the place needs to be updated and renovated, that’s why the 2 star rating.

I love this place. I always get a fabulously relaxing massage and love the sauna, steam room and hot tub.

Very nice place and great massage. Price vs service is A+!

Valley Day Spa has not replied to the Better Business Bureau’s 2 attempts to fix this situation (use this link:
or, go to Better Business Bureau and search Valley Day Spa to view full complaint) It is certainly consistent with how they do business under this new ownership. Onto the next step! Will keep fellow Unilocalers informed.

Wow!!! Here we go, I will continue these reviews until I receive my response from the better business bureau and when they get involved in this with business with me! (and my lawyers) I personally have spent thousands of dollars in gift cards at this business for Christmas gifts, birthdays, Mother’s Days, for my wife, mother, mother in law, friends, and today my wife goes there and they deny her service because they say her gift card (with no expiration date on it) had expired! How dare you! It is against California law not to accept a gift card that has been purchased and paid in full, you have my money, you have been paid to fulfill a service and you are now refusing compete the service I have already paid for! You have opened a can of worms that I can only hope in the end will close this business down! Good luck to you, your gonna need it!!! My lawyers letter is on it’s way, valley bye bye spa!!! Stay tuned for more, I’ll keep ya posted I taking this business down

This was a great place to get a good massage but after the new owners took over it’s just not as good anymore. The facility is good but to much chemicals in the not tub. I’ve been looking for a new place.

Really disappointing experience. I used to come here often a few years ago, (other management I’m guessing) and I came in hopes that it would be the same relaxing experience. I was wrong. so…so…wrong. :(
I got the women’s house package. body scrub and massage, 90 minutes for $ 80.
Although the front desk lady was polite and nice, it was all down hill from there. The facilities smell moldy, are outdated, and not the level of cleanliness I would expect from a spa. The soap choices in the showers are cheap and harsh on your skin/​hair. This isn’t something you should skimp on.
As far as the massage therapist named Sonia, well I used to be a massage therapist and I can tell you… I’m petty sure she never went to massage school. Not only did she move at a crazy fast pace and had some kind of aggressive touch, she was harsh with the body scrub and massage. She didn’t know how to communicate with me as she didn’t know English so she didn’t understand it was too much pressure. Her transition from flipping me over was awkward and I was too often uncovered and uncomfortable. At one point I was freezing cold! Worst part. she used her nails in the massage… God help me. I wished the session would end so bad. Then she surprised me with some kind of horrible smelling face mask… in the middle of the
! No warning. didn’t ask me about allergies… nothing.
I told the front desk lady about my horrible experience and she seemed shocked. but said «oh you should’ve asked for Tina.» Um… Then why the hell did she assign the lady who sucks in the first place? Anyway she proceeded to half heartedly apologize and offer me half of my next massage… I declined as I refuse to ever step foot in there again. I wish I could’ve gotten my money back.
I wish I could get my money and time back actually! It’s taken me hours to get their horrible energy out of my body. Please save your time and money and stay the hell away from this place!

If it was possible to write no stars I definitely would.
I think the biggest problem is the receptionist and the manager. The receptionist just glares at you with beady owl eyes with no smile, ever as if I am going in for free. Honestly the worst service ever and everyone else sees her more as a nuisance than a help, seems like she’s only there because she knows the boss.
The manager is another a**hole an just sees everything through money. He does not care about his customers and does it for ambition. So dirty and I have filed many complaints and not a single roach has been picked up since.
Wouldnt recommend it even for free

Wow — what spa did everyone else that reviewed this place go to? Groupon did a special yesterday — :$ 15. for spa and a $ 20 credit towards a massage — called a «$ 35. value» which means they normally charge the same for spa entrance as almost every spa in Koreatown, etc. I arrived and was greeted by an unsmiling and not friendly receptionist who acted like she was too busy to help me and asked if I «had an appointment» — I asked if I needed one to use the spa and told her I’d bought the Groupon; she begrudgingly took my info and showed me in. Decent, clear environment and not another soul in the place, yet half the lockers were locked. I showered, and went to enter the hot tub, where I found a cockroach bigger than I’d ever seen in LA floating in it. I excused that as much as I could and flipped him out and soaked anyway but still never saw another human being in my entire visit. Upon leaving the receptionist was stretched out on her cell in an adjoining room, looked right at me as I left and then saw me in my car again a minute later when she came outside. No smile, no «thank you» and no «how did you like everything.» Classless place that could be great with real management and employee’s (and maintenance). This place must be a front for something else…
The only reason I’m giving 2 instead of one star is how great the potential and layout/​décor is…

the owner ERIK is rude & useless. i went there late around 8 pm & asked for Korean scrub, after waiting for 30 — 40 min no one came by i went to the front to ask when was she coming the owner was gone & there was a Chinese man couldn’t understand a word of english talking on the phone so loud so i could hear all the way inside the spa anyways long story short someone came & started the scrub but i realize she is not doing the Korean scrub & she tried to convince me this is Korean scrub !!! i have gotten Korean scrub in Korea & same spa before too, so i know the difference! i just let her finish so i could get out of there & the next day i called the owner to let him know what happened the night before after he, he had no word of apology hung up the phone, he called me back right away very quickly kind of apologized & said i can offer another time for you to do the correct scrub that you asked for. also to mention i forgot my swim suit there so since the last conversation i went back 2 times & called & he wouldn’t even move his seat to look for it & was keep telling me i dont know come back the time that the girl is here. what kind of an owner would do that!!!
at this point i don’t even want to go back, he needs to close this business & do something else & not to waist peoples time & money!

I’ll keep this short… I know my massage spas and I know a good one from a bad one. I’ve had the «pleasure» to experience this place on a gift certificate not once, not twice, but seven times (it was a package deal). I tried things from a regular Swedish massage, to a facial, a body scrub, and the cycle continued. All different girls, none spoke a hint of English except the rude girl at the front desk. Massages were mediocre and ranged from almost being tickled to death to having a death grip on my neck and shoulders. We all speak body language, don’t we? I guess tensing up looking uncomfortable the whole time didn’t do it. Me thinks not Valley Day Spa, oh yea and I’d also like to tip after my services not being forced to tip the already predetermined gratuity fee prior to… that is all

Fantastic Massage! All of the girls are wonderful. Nice facility with jacuzzi, steam, sauna and much more! Great place to escape to. Enjoy!

If u are looking for an upscale spa this is not the place, but if u want friendly attitudes, decent prices and don’t mind nudity at a spa atmosphere this is the place! I had a facial by Sarah (firming/​lifting) a few days after I experienced a hormonal (period) breakout and I was sick of looking in the mirror… I was very sceptical because of the out dated equipment and environment, yet I must admit she has great hands! And the facial did wonders for my face!!! Not soo much lifting and tightening as I wanted, she isn’t afraid of extracting, But my face is clear, my breakout is faded away and I have a fresh glow again… so like I said in the beginning… if u don’t want to spend too much $ yet need a spa fix this is the place! (Also great couples packages available, in private room)

Horrible experience. Sorry, but there is a stereotype that Asian owned spas have really poor service, few to no English speakers, and a very «go go go, make money fast, poor quality» mentality. (I’m Asian, so save yourself the race card)
This place is like a locker room. I could not recommend this place to anyone. The body scrub is… you laying on a table, with a lady who doesn’t speak English, scrubbing you with gloves, (no exfoliating soap or anything). She then proceeds to pour cup fulls of warm water (from a larger bucket!) on your body. I would expect a faucet or some sort of streaming warm water. The deep conditioning is her putting conditioner (normal conditioner) into your hair, as you are laying there. Really… Yes, really! I kept thinking its going to get better. But no, I was pointed to the shower, wear I removed the conditioner and soaped up myself, and took a shower. I could have done all this at home in private and not felt like I wasted my money.
Save yourself the money and take a shower at home, or go to a nicer part of town and pay much more and at least have the comfort of knowing you are paying for class.

Received this message from the general manager:
«You seem to have a lot of free time judging by your prolific reviews of businesses. Anybody can hit and run. There is very little class is that. Perhaps next time, try to be fair and give the other a chance to address a given situation instead, or better open your own business and deal with customers like yourself and see how you will feel and think when they bad mouth you away over the internet and then come back your computer keyboard and write your reviews.»
I guess he only values the reviews of those Unilocalers who ‘have a lot of free time’ and review his services positively. It also sounds like he feels that in the service industry, it’s the burden of the consumer to address the company’s shortcomings in the areas of their employee hygiene and conduct, rather than the responsibility of the management and/​or business owner. Not to mention the accusation that I’m ‘badmouthing’ businesses all over the internet (interesting, since my Unilocal reviews are actually positively skewed with mostly 4 and 5 ratings). Also assumed that I’m not a successful business owner, which I might actually be. But at least he attacked me instead of apologizing or offering to make the situation right, as anyone in the service industry who actually understands the service industry would do. The one review I wrote that was this negative in the past resulted in an apologetic message from the business manager, and a request that I give them a second chance. I did just that, had a good experience, appreciated the approach, and it was a win-​win.
So this review, then, is for my third interaction with the Valley Day Spa; the message I just received from this manager. Here goes: Worst customer service experience I’ve had in years from any company. Inexcusable behavior. Angry at the customer for being dissatisfied with the service rather than looking at the shortcomings of their service delivery. Absolute fail.