Bank of America

Just went to pay my annual Virginia Car Tax bill at this location. In no uncertain terms, my bill states that this can be paid at Bank of America and SunTrust — cash or check. Waited 25 minutes in line, only to be told «We can’t do this with cash.» WHAT??? Big waste of time.
Went to SunTrust (I have no account with them) 1 mile away, waited 5 minutes, paid cash and left.
I may cancel my BOA MasterCard because of this ridiculous waste of my time. This branch is always horrible anyway, wait time-​wise. Thanks BOA! Trying to do something simple is a horror show, and your tellers and sub-​managers are clueless.

Sometimes the drive thru at this branch has been closed because the bank doesn’t have enough tellers. I must go inside at lunch time to a very long wait while tellers are on their lunch break and only one teller is on duty. Someone working at this branch told me that BoA is cutting back on tellers and soon BoA is going to install «teller kiosks.» Don’t we already have ATMs??? I’m pretty sure I won’t like using «teller kiosks.» I want to hand my deposit to a human.

Needed a pre-​approval for a home loan. Most places will get back to you in a day if you have all the documentation. First I send multiple emails to the dude Gabriel, who never responds. Finally I get a response after calling a few times. However, they tell me he will call back and I dont get a call back until late that afternoon. I send him all the required documents within two hours but no response. Call in the next morning and they tell me he will be in at 11. Dont hear from anyone until 1pm. So I call back and then they say later that afternoon. Don’t hear back from them so I call back at one at which they say he was in training and will not be in all day. Thanks for telling me! What made this the worst was it almost prevented me from being able to put down a contract on the house i wanted. Luckily I had back up plans.
The funniest part is if you need to get pre-​approved, you can just call in and they will do it for you within literally 30minutes. Thats your best bet. Don’t go with this guy, if your in a time crunch as he will likely not be responsive.

I would recommend making an appointment if you need to go in. I didn’t know there was such an option, so I went in on a Saturday morning and waited 45 minutes. You’d think on the day most people do their errands that they’d be better staffed, but they have one, maybe two people available on Saturdays to help you open accounts or get a new debit card, and usually there’s like 4 people waiting in front of you.

Your only two ATMs are drive-​thru.
They’re in series instead of in parallel.
Worst planning ever, I’d rather hit the BoA on Elden with its terribly cramped parking lot. I don’t know if they just feel slower, but depositing two checks with death glares boring into the back of your skull from the line of SUVs behind you is stressful.

First off, if you are my girlfriend, I apologize.
This bank would be getting 1 star from me except for one thing: they have THE hottest tellers in the world. Seriously, just go there on a Saturday morning and all the booths will be filled with beautiful women.
I had the misfortune of going last Saturday when an old Indian dude came over from the drive-​up service side to come help me. F!
The reason this bank sucks so much is their ATM. It’s DRIVE THRU ONLY. There are 2 ATMs, but they are in the SAME LANE. So if Person 1 is done, but Person 2 is busy for oh say 5 minutes doing nothing, you’re STUCK waiting for them!
God that sucks. And so I ONLY go into the branch on Saturdays so that I don’t have to deal with that crap, plus waiting isn’t so bad :-)
(Dear girlfriend, I’m really sorry, you are the prettiest, most intelligent girl in the world and I would never trade you for any of these tellers)
Ever.