Burki Limousine

Left me stranded at Dulles at 6AM. Left 4 messages asking where they were. Never heard back. Called two days later to see if they had gone out of business. They gave me the most unbelievable runaround, with every possible way the mistake could have been my fault, including (get this!) Maybe I called a different company? Not one apology.
Conversation:
Me: No one answered the phone, I left 4 messages.
Them: Someone always answers the phone.
Me: No. It went to an answering machine. 4 times. While I was at the airport waiting.
Them: No. Someone answers the phone.
Me: How did I leave 4 messages?
Them: Maybe you called the wrong number. Do you have our number?
Me: How do you think we’re talking right now?
Them: Someone always answers the phone.
You get the picture here.
A year ago they were 30 minutes late for an airport pickup and I nearly missed my flight. Again, indifferent service offered with a shrug. I can get that from a cab.
Burki: It’s not the mistake that necessarily loses your customer. It’s how you handle that mistake afterwards. What a joke.
Never again.

Excellent sedan service. On the ride to Dulles, the driver learned I liked opera. On the ride back, a week later, the same driver brought a CD of opera overtures for me to listen to. Definitely better than a taxi.

I used these guys for a trip from Bethesda to BWI and a return from BWI to Gaithersburg. I should say «tried» because when I got off my flight, no one was there. I called the company, and they said to meet him in baggage claim. I went to baggage claim, waited for 10 minutes and called again. The dispatcher told me that his driver was at the airport and asked me «what I wanted him to do about it». I want you to have your driver, with a sign, on time for my flight. It’s not that hard, and every other sedan service I’ve used has been able to accomplish this.
BUT, the story gets worse. I ended up taking a cab, and for the next hour, they called both of my phones repeatedly and left me several nasty voicemails and text messages. I have rarely seen this level of lack of professionalism, and I hope that others heed this warning. Stay away!
PS — the driver for the outgoing trip was on time, but he kept «readjusting» himself in the drivers seat and swerved all over 95 without using his turn signal. Not as bad as the return trip, and pretty equivalent to most cabbies, but still awful.

I enjoyed the service, the car was clean and smelled good. A nice 5 – 10 minute drive. The price is what brought the rating down, I was hoping for no more than $ 20 for a less than 10 min drive, less than 5 miles, for a regular taxi, probably be $ 12 and change, we got to Dulles Airport and it cost $ 30, not including tip. Too much! disappointed!

Excellent on the way out. Mixup on the way back. Hmm. Will I try again?

We used Burki Limo for a Sadan pick-​up from Dulles and drop-​off to our hotel in DC. Driver was waiting for us at our baggage claim, easy to find with his sign. We also used for pick-​up from our hotel to BWI. Both drivers were nice, good drivers, and on time (if not early). Very easy online reservation system. The only complaint was on the way to BWI the front passenger window wouldn’t roll up and we had a fairly long drive to the airport on the freeway — a bit chilly. Overall though, would definitely use this company again.

For about $ 10 more than a taxi to Dulles would cost me, I get a clean towncar with a very professional driver, someone who takes credit cards without giving the hard time that I’ve sometimes gotten from cab drivers, and most important, they show up on time, which is important with airport runs! What’s not to love?

This is how I get to Dulles. I call Burki the day before, tell them my phone number and what time to get me. They show up on time, accept credit cards without a fuss and charge about the same as a taxi. The cars are must nicer than a taxi as well and the drivers are a bit more professional.
I was slightly less happy with the Dulles to home trip only because I didnt see the guy with my name on a sign — which honestly is the whole point of having a sign with someones name, that they can see it and find you without having to call the main office. But anyway I did find him and he did drive me home and all that.