Cigar Town

Good selection and prices commensurate with the expected Town Center rent that must be withering. They had my requested LFD stick and a suitable mild RP for my buddy. Now, the lack of any semblance of customer appreciation that has been mentioned in other reviews was blatant but not surprising so that accounts for the two star rating. Dude knows he’s the only game in the RTC.

Awesome customer service!!! Steve is the best! We came in with a hookah pipe from Syria that did not have all the parts that were lost in the move from Hawaii, and Steve was able to put all the pieces and parts together. I would highly recommend this business to anyone in the area that needs to get their tobacco fix on!

PROS: Great location, good-​looking shop with a wide selection. Smells wonderful in there (if you like cigars). I’d say they have some great house brand cigars but I’ve had bought some from Cigar Town that were dry and practically falling apart when I smoked them that evening.
CONS: First of all, Lorenzo was fantastic and it’s too bad he left. The other little short guy is rude and I don’t know if he’s insecure or what but talks like he’s got something to prove. Every time I go in there he makes some bizarre comment like he’s trying to sound tough. No idea what he’s scared of. He needs to grow up and act like a man.
Second the owner sold me an e-​cig at the Tyson’s location that didn’t work. I live in Reston Town Center so – (understanding the shops are owned by the same guy) — I asked for a refund or exchange. That same little guy refused and told me I had to take it back to the Tyson’s location. I explained the shops are owned by the same guy. He just shook his head and said, «Nope.»
Lastly, the owner charged me $ 9.00 for a pack of smokes. That is price gouging.
I will no longer shop there because of their unprofessional manners and overpriced (and often dry) cigars.
Total Wine has great cigars and are much better priced.
Cigar Town, you lost a loyal customer.

We were visiting from out of town. We came here to smoke a cigar after a lovely dinner. It was early on a Saturday night and their private lounge was totally empty. We asked if we could get a trial membership so we could smoke a cigar. No. Go to our location 12 miles away. Really!!! Not worth your time. If you want somewhere nice to smoke a cigar go to Civil or Drapers in DC. Even Shelley’s in DC has better customer service.

I travel on a regular basis; so I’m always looking for a local place to relax with a cigar; especially in the winter. This week I find myself in the DC area; I was looking for a place close to the hotel. Last month when I was here. I admit I was reluctant to stop here based on the negative reviews.
I figured let me stop in since I just has dinner down the street. When I walked in, I was immediately greeted and asked if I needed any help. They have a decent selection of cigars; even carried some of my favorites. I’d say their overall humidor size & selection is a bit above average.
I asked about the use of the lounge; I was informed it was for members only, membership is $ 1,500.00 /​year. I asked if they did day passes, explaining I was visiting from out of state. The gentleman (later found out he was the owner) offered by access for a nominal fee; the fee price wasn’t bad; so I took him up on the offer and purchased a few sticks.
The lounge is nice; a little on the smaller size, but he had a good ventilation and air system.
My only complaints would be the close time of 9:00 pm is bit early; and they could use some other brands. The owner was kind enough to stay open a bit past his closing time, allowing me to finish up the Perdomo Habana Maduro I just purchased.
Steve: I appreciate your hospitality. I’ll be back next time I’m back in town.

Drove 10 plus miles to make a purchase and enjoy a pipe while on Business travel and was flatly denied. Don’t bother with this place if you are in the area on travel. Rude Customer Service.

Cigar Town in Reston has become my «go to» cigar store. The location is excellent, right in Reston Town Center. They have a good selection of cigars, all properly humidified, and a private smoking room in the back. (If you work at an office in RTC, this private room would be a welcomed escape for the smoker.) Staff were always helpful when I needed advice.
My favorite cigar is their Don Pepin House Blend. I walked past it several times on trips into the store, buying the top shelf cigar brands. But one day a helpful, and as it turned out, knowledgeable staff member suggested I try the House Blend. I found it to be a great cigar; smooth, medium body, nice draw, excellent construction, and a beautiful chocolate-​colored wrapper. Try one sometime.

Excellent customer service. Great selection of cigars! Awesome location in the heart of Reston town center VA. Love the beautiful upscale members lounge. Best I have seen in Washington metro area.

Great place, excellent service from Steve, outstanding selection of cigars at a good price.

Sales rep in the evening of 8÷13÷2014 is a JERK!!! I will never go back to that place due to the fact that their customer service is sub-​par. The guy with glasses is rude and does not take into consideration «customer service.» He was more interested in watching what was going on the TV than ringing me up the proper price.
I handed him my credit card for the transaction and as I was walking out the door I noticed the receipt was not an itemized receipt, just a transaction total for my purchase. When I went back to the counter to ask for an itemized receipt, his reply was, «You didn’t ask for an itemized receipt.» Really??? Better Business Bureau will be notified about this transaction.
So when does a business not provide an itemized receipt? He also stated, «Why are you giving me an attitude?» I then explained that the advertised price is $ 6.50 per cigar and not $ 6.79 from what he charged me for both. I then told him Cigar Town needs to change the prices that are labeled on the box instead of charging extra for what is being advertised. His reply was, «We just had a price increase and do you know how hard it is to change every label for what they are selling. Really???
When he finally provided me an itemized receipt, I noticed that each cigar was charged .29 cents extra at $ 6.79 before taxes. $ 6.50 is advertised on the box per cigar. It’s not much, but .58 cents extra for the purchase of the two cigars adds up if you take into consideration that how many other customers are being charged extra? I have several co-​workers that ran into the same situation and they will never go back to Cigar Town. Scam!
It’s the principle of doing good business with the buying customer that counts. No needed comments necessary for example when he stated, «Do you know how much Virginia applies for tobacco sales tax?» It still didn’t add up on my transaction.

There are many other customers that have posted horrible customer service from Cigar Town and now I know why. Never again will I purchase from this joke of an establishment.

Just needed a few for after dinner guests at Easter dinner They were open. Selection as suspected for a specialty store in a high end neighborhood guy behind counter friendly overall I would shop here again. They had what I desired in a cigar. Prices as expected

Great experience… Manager was very knowledgable. Awesome selection and variety, fair prices and very busy for a small boutique shop. They had a nice high end rare cigar that I bought as a present for one of my clients.

If I could give these clowns no stars I would. Refused to let me sit in the lounge even though there wasn’t a sole in there.
Prices were OK compared to Boston, but why would I give these d’bag’s dime one. Drive 15 –30min away to Old Virginia Tobacco co.
Place is a joke. Just b/​c your in an upscale shopping area doesn’t mean you have to be stuck up snobs. If you were true cigar smokers you would know the brotherhood isn’t about that!

Humidor was setup well. Cigar had proper water percentage. Selection size was mid-​range. The product outweighed the customer service.
Customer service was odd. They were grumpy and talked to me as if I knew nothing about cigars. I am not an aficionado, but, I have been smoking cigars for over 15 years.

Fairly large selection and they are always willing to cut and light your cigar prior to you leaving. Sometimes the people working are not very responsive but it is what it is and you take what you can get.

Overpriced and rude customer interaction… enough said.

Lovely, family-​owned cigar store located in the Reston Town Center which offers a large, cosmopolitan range of quality yet remains small enough to make you feel like family.
My husband is a cigar aficionado and quite often nothing delights him more than a gin and tonic or mojito on the back deck with a Fuente Fuente Opus X in the spring and summer months. The guys at Cigar Town are always friendly, informed and ready to share without seeming pedantic; if they don’t have exactly what you’re looking for, they can aptly recommend an amiable alternative.
When you consider the private membership gentlemen’s lounge, this place scores that rare to find trifecta of ambience, product, and service that rates 5 stars!

I always make sure to check out this cigar shop whenever I am in Reston Town center. They have wide selection of premium cigars as well as different accessories. I’ve also been impressed with their cigar knowledge and the gentleman thats always there has always been helpful in finding me something new.
I also just found out that they have a pretty decent sized smocking lounge at the back. I noticed that they have a locker rooms that you can buy to keep your cigars and wine and use it whenever you want… that’s pretty cool.

It’s true, the guy that works here (the one always on his laptop) IS a douche. I didn’t go in there for cigars and he probably assumed that anyway since I’m a girl, but if I’m paying NYC prices for your stale cigarettes, you could’ve at least tried to not be rude.
Sorry for making you do your job for 2 minutes that day, bro!

Cigar Town has relocated to a newer, larger space within the Reston Town Center. It no longer faces the ice skating rink — it’s on the same street as McCormick & Schmick’s.
I discovered this yesterday when I went in search of a couple good cigars.
The old location was quite cramped — if you got more than a few people in the space — it was difficult to maneuver.
I picked out a couple of the Arturo Fuente 8−5−8 Maduro cigars. Each cigar was $ 5 and change — reasonable for an Arturo Fuente. Service was prompt and friendly.
I note that Cigar Town’s web site has not yet been updated to reflect the new address.