Eye Physicians of Va

This review pertains to their McLean office. Completely rude reception staff. I’m a USMIL spouse, have great insurance and tried to make an appointment as a new patient – but judging by the rude reception I received by the woman who answers their phone (who offered that she’d been there a long time) this practice doesn’t need new patients. Too bad I’m sure the doctors are fine, but they should consider ridding the person who answers their phone of the job she clearly doesn’t enjoy. I took her advice to me to go elsewhere.

Awful awful awful! The entire visit was just terrible. I had to come here because Dr. Egan is the neuro-​opthamologist I was referred to for optic neuritis. I lost all of my central vision in one eye and was of course terrified I was losing my eyesight at 25 and didn’t know why! The dr who referred me took the time to write out notes and requested an MS evaluation. Dr Egan brushed it off I was clearly taking up his time. He ordered steroids and an MRI, but wanted me to wait for the results until his vacation was over vs getting me in right away. But what’s worse is the front desk! Ohh my god!!! Awful awful people, they spoke very loudly about how my appointment was an inconvenience to them (yes they actually said that). The walls are paper thin and my husband was in the waiting area. There were three girls at the front and no other patients. I had to wait for one of them to stop texting to take my paperwork. Completely unprofessional and downright rude. The girl who did my pretesting was nice but seemed very inexperienced. Never never never again. And o made sure to tell my referring Doct to NOT recommend this office/​doct to ANYONE!

I couldn’t even meet dr Schwartz although I was on time. I had called the Mclean office to make my appointment, I confirmed it, so It was logical that the location was in McLean on Wednesday morning. Hellllohoho! It would have been too easy. Much too easy. I was told that the appointment was in Reston. Nobody ever mentioned Reston to me.
I asked for a rescheduled appointment before the end of the week, even with another ophthalmologist of the group. It was urgent. The secretary didn’t even tried/​ask before she said there was nothing available.
It is a shame.

I’ve been using this practice for years and have always been satisfied with Dr. Schwartz and Dr. Egan. The receptionist staff at the McLean office seems to have a lot of turnover, so there competence varies from year to year. The assistants who do the preliminary exam can be very officious, like their counterparts in other doctor’s offices. Who knows why. But once Schwartrz comes in, you are in good hands. Recommend the Reston office over the one in McLean based on my experience with their respective staffs.

On my first visit to Dr. Egan, I felt he was professional and did a thorough job of examining my eyes and optic nerves. On my second visit, I had the exact opposite experience. I sat in the reception area for 55 minutes and was never called back. Every other patient went back except me. The TWO receptionists monitoring the desk never said one word to me or acknowledged my happy self patiently waiting. After approaching the desk to see what the delay was, guess what I was told? DR, EGAN HAD LEFT FOR THE DAY!!! Yes, I was stood up by a doctor! I told the one receptionist that I wanted to be refunded for MY TIME! I get so tired of doctors having the customer sit and wait 1 – 3 hours for them! I understand emergencies come up, but plan for them! Space your darn appointments out and stop being greedy! But in this instance, it wasn’t the doctor that failed me, but his staff. A staff can make or break a doctor/​business. They are the offensive line and they blocked me from seeing the doctor. In this case, they fumbled because I will not be back. How do you leave your one and only customer in the waiting area just sitting! I refuse to frequent a business with such poor service. I don’t care if they were willing to get me in again without waiting. They need to care about the fact that my happy butt sat there and was totally ignored by the incompetent staff. The staff should have been checking to see why I was still sitting there. If all you can do is apologize for me sitting an hour during my work day it’s NOT enough. Who will pay for my time missed from work??? Doctors and doctors’ offices are such selfish businesses.

Dr Schwartz did a procedure to my eye that had been on my eye for several month. I give her a four because once she finish. I had to ask about pain and after care of wound. l