Jacqueline D Griffiths, MD

Just visited Dr. Griffiths’ office for a follow up appointment today. As usual, I received excellent care. I hugged everyone because I was so thrilled that I can finally read small print. I had Lasik surgery approx. 10 years ago to correct my nearsighted vision. As I’ve gotten older, I’ve had to resort to reading glasses, which I knew would eventually happen. Dr. Griffiths recommended that I try wearing one contact in my weaker eye to allow me to see close up. Before deciding on which lens, she gave me two free samples, a daily wear and a 30-​day lens, to try for 30 days and decide on which one I preferred. Very happy that I was able to try the lenses before deciding. Have recommended Dr. Griffiths to several family members and friends, and they all agree that she provides very professional, warm, caring service, which I had not received from my previous ophthalmologist, who ironically had been listed by the Washingtonian as a top ophthalmologist.

I’ve been going to Dr. Griffiths for over 10 years and she has taken such good car of my eyes — which is not easy. She doesn’t rush me during my appointments and always presents options for good eye care. I found her staff to be professional and courteous — always positive. I have recommended Dr. Griffiths to several of my friends and co-​workers.

Spare yourself the time and headache and do NOT visit the NewView Eye Center or Dr. Griffiths.
I needed a new contact and glasses prescription, plus wanted to get a medical eye exam. They made the appointment and didn’t tell me until I was checking out that they are only able to bill one provider – so they’d have to bill it to my health insurance instead of my vision insurance. This created a paperwork nightmare as my health insurance declined some of the glasses-​related charges. When I inquired about this at the front desk, they said «Yes, this always happens when you book the appointments together.» I then asked them why they didn’t just recommend I book it as two separate appointments if they always have this billing problem and knew I was coming in for two different services, to which they said, «Oh». Helpful.
Also, I waited for over 55 minutes in the little room for the doctor to show up, only after waiting another 20 minutes in the waiting room past my appointment time (which was expected). The only reason the doctor even came in was because (with eyes dilated), I wandered into the hallway and asked if anyone was actually going to come into the room, otherwise I was leaving. The doctor then appeared for about 5 minutes, and quickly left.
The receptionists are totally clueless, and I heard others in the waiting room saying they had a similar experience and would not be back.
It was an all-​around waste of time and a huge inconvenience. Worst yet, no one even seemed to care that all of the customers were irritated and having a bad experience.

I have had two bad experiences here with the front reception desk or front office. Both centered around misinformation given to me concerning what medical coverage they accepted. I was told they accepted my Cigna medical plan, but unfortunately they were an out of network provider for Cigna at the time I came in for the inpatient eye surgery, so it went toward my deductible and I had to pay the full cost out of pocket. I would not have gone to this doctor had I known that. The other time they told me they took my vision plan for the optometrist, so I made the appointment, came into the office and after sitting there for 15 minutes they informed me that my plan wouldn’t provide coverage for two more months. Wasted my time out of my office. I will never go back to see Dr. Griffiths, although I liked her. She needs to seriously work on her staffing.