Jouvence Aveda Lifestyle Salons & Spas

It was my first time getting my hair colored and I had heard great things about Susana so I booked an appointment with her. She did a FANTASTIC job! I loved it! It’s actually been a couple months and I plan to go back soon!!! :)

Rhonda and team were the charts. In fact, I should go back and write a highly positive review for everyone. I shall say this: their products work And the team is highly trained. When you walk in– they give the over a 5+ customer service and really like you as a person which is true vs fake. Thank you all and I shall be back!

I have been going to Samantha Dixon for my hair for a few years. She does an amazing job and I always get compliments from strangers that they love my color. Samantha not only does an amazing job, she’s friendly, timely and super attentive– even providing a hand massage during my shampoo. Love her and highly recommend her!

Living in the DC metro area for the last 8 years, I have gone through over many estheticians. It turns out that a good number of them turned out to be nail technicians, who happened to know the basic concepts of waxing, but have never been properly training. Unfortunately this was made obvious through the extreme tenderness and/​or bumps that lasted for days.
I eventually started working in the Reston Town Center, and decided to give this salon a try, considering it was decently priced and could easily be done during my lunch break. The salon itself is very clean and modernly decorated. The staff is very friendly and attentive. I had the pleasure of working with Lena. She made me feel very comfortable, and ensured to get to know me to distract me from the pain with the waxing. To my surprise, there wasn’t very much pain to begin with. The sensitive areas where others have made rather painful, were not very painful at all. They were uncomfortable, but not painful. Even though she was quick. she was extremely thorough. The main difference between her and others was the fact that she didn’t have me sit or lay in awkward positions. I was amazed with how fast the service was, but the tenderness was very minimal. Also, the rubbed so kind of oil that had a rather cooling effect to it.
All in all, I had an amazing experience here. Her price was 30% less than what I have paid others in the past, who had
sub par work. I recommend Lena to anyone who wants an extremely efficient and thorough service. I will definitely become a regular from now on.

Britney saved my hair. It got pretty badly damaged after going to Allure in Chantilly (review for that to come later), basically they melted my hair because apparently they don’t know how to do blondes. It was awful, I could hardly get a brush through it, the texture was like brillo.
But I came to Britney and she has saved it. A lot of it was so damaged it broke off, but she has managed to cut and style it so it’s less noticeable. And since she is a blonde herself, she knows how to do blondes! She’s gone above and beyond, making sure I have all the right products in between visits to get my hair as healthy as possible. I leave happy every single time. She’s also really easy and fun to talk to, which is great for me because I’m really shy.
I can’t recommend Britney enough, especially for blondes! It’s always hard to find someone that does blonde well.

I’ll never return. A good first experience was ruined by the worst and strangest 2^nd experience.
So, appointment # 1 was excellent. «Becky,» an Aveda stylist from Florida who had just started working there, transformed my fading highlighted hair into a shiny brunette mane (covering some emerging gray as well). So of course I made a follow up follow-​up appt for a cut a month later.
On that day, I arrived exactly at 2:30 when my appt was scheduled. I saw «Becky» was still blow drying someone’s hair so I amused myself for ten minutes looking at Aveda products. When I looked in at her again, she said something to the effect, «I treat all my clients equally.»
Well, good — great! Meaningless, however. I asked the receptionist to estimate the waiting time, and she didn’t know, given Rebecca had apparently agreed to do an additional service for her current client. I waited awhile longer in the sitting area near the stylists’ stations.
After 25 minutes, my patience had expired, in addition to having other plans for the day. I walked by «Becky» and gently let her know this wouldn’t work for me, but given she was still with her client, we couldn’t talk.
Later I came by just to get a clear sense of her approach to «treating clients equally.» She said I could always expect to wait 25 minutes because she was an «artist,» a fact she kept repeating, and was extremely annoyed that I had said anything when she had her hands in her client’s hair. Nor did she mentioned that she had agreed to do an extra (= time-​consuming perhaps?) service for the lucky woman in her chair.
Well, «Becky,» you’re not the only Aveda artist in the area but you might be the most unprofessional — and rudest.
Note: Numerous efforts to speak with manager were unsuccessful. She’s apparently only there Wed– Sat and is a hair stylist as well, so was unavailable for reason or another.

I recently tried a new stylist at Aveda, Samantha, after the previous stylist whom I had been going to for several years left suddenly. I had been happy with my previous experiences (with both cut and color), but my experience with Samantha was even better. She really made an effort to understand what type of cut I wanted and how I typically style my hair – and since I am very low maintenance, I requested that my total style time should take no longer than 10 minutes from shower to out the door. Also, I needed the cut to look good whether I styled it curly or straight (I have naturally curly/​wavy hair). Samantha cut off a few inches at my request for something a bit shorter, she gave me a blow out at no extra cost, and the total cost was less than it used to be with my former stylist (there are different levels of stylists who charge different amounts). It has now been 2 ½ weeks since my cut, I have styled it different ways, and it has turned out great every time – I have even received several compliments! I’m looking forward to trying highlights with her next! I highly recommend the Aveda salon and especially Samantha.

Perhaps it was because it was a Tuesday afternoon, or maybe they are taking these reviews seriously, but I had a WONDERFUL experience at this salon today. I was greeted by a lovely receptionist who took my coat and promptly brought me tea. My stylist, Tu, was awesome! She has such a great, gentle energy and gave me a long, luxurious scalp massage before and during shampoo. She looked at the pictures I brought and was excited about the cut I wanted (shoulder length asymmetrical, some layers, easy to maintain, non-​soccer mom essential). She walked me through how to dry and style my hair and I am so happy with how it turned out! I’ve been to other salons, Aveda included, and this one measures up in my book and is well worth the cost, which is standard for a quality salon, very clean and modern. I will definitely be returning!

Great experience! Sussana is wonderful-​very polite and professional! Went in for a hair color-​ombré look and it turned out amazing! Many compliments from lots of people and we all know that’s always a confidence booster :). Definitely will go back to see Susana!

Holly was great. Her technique was wonderful and she didn’t pressure me (like other manicurists sometimes do) to keep my nails long or paint them a darker color. I will definitely be going back.

I have been going to this salon for several years because the location is convenient and I like Aveda products. Unfortunately, the quality of the hair cuts has gone down as the better stylists seem to have left this salon. The salon looks to be pretty empty no matter when I go (weekdays, weekends).
At my last visit I was shocked by their new (?) prices: the color & cut service, for which I usually paid $ 130, was now $ 170 (same stylist)! I am more than OK with paying for quality, but this is not what you get at Jouvence Aveda in Reston. Sorry to say I will not be coming back here as it simply is not worth the high price.

Major disappointment. My wife has come to this shop for her Aveda fix. I decided to get her a massage for her birthday. I scheduled the appointment. The receptionist put it on a holiday (July 4). She said it was no problem. I received 2 email reminders from them about he appointment and they called my house twice the week prior to remind me of the appointment.
Everything went downhill after that. The day of the appointment, 1.5 hours before the appointment, the shop called me to say that they had to cancel my wife’s appointment… something about the massage therapist calling in sick.
Much to my disappointment (after all their reminders to me) they canceled 1.5 hours before my appointment. They dont have a second therapist. I asked for a refund and they said I needed to come into the shop. They couldn’t do it over the phone. Are you kidding me? I asked for a supervisor. Unfortunately she was on leave.
Finally after long discussions, the manager called me and finally refunded my money.
For all the headache and inconvenience (3 hours of mayhem), a little apology, my wife didn’t have her birthday massage and lost vacation time (we stayed in town for this).
I am confident to say I will not be returning. In addition, my many friends who also come here will not be returning either. If there was an option to provide zero stars in Unilocal,I would have done it here.

I’ve been going here for at least 10 years and have always had a wonderful experience — from the appointment setting process (in person or on phone), to the front desk welcome, to the services. Staff are INCREDIBLY polite and accommodating. I’ve tried new stylists, and they vet them well — I don’t vary widely on my style/​color, so I can be picky, but even the new stylists I’ve tried have been both extremely knowledgeable and good at their work. Was always happy. (Usually have a high-​end salon employeed family member do my hair, so I have a standard to hold others up to.) But I usually use spa services, and agree with others: there is no one better than Rhonda (reason I’ve gone there at least 10 years). So when a certain customer who threatened to do so complains today or later about this salon, don’t believe her. I witnessed her entire tirade 5÷23÷14 — yelling at receptionists, staff, and verbally attacking a few customers who called her out on how wrong she was. Despite one receptionist’s repeated efforts to please her, and repeatedly asking, «what can we do to help you and make you happy? what can we do to correct the issue?» (although she never said what exactly was wrong) — she instead continued to berate everyone in the shop and threaten to «give the salon a bad review on Unilocal.» Full of BS — woman was looking for a free service and just exerting superiority.

My stylist, Merline D. was great, however, she had me wait nearly an hour with foils in my hair while she took another client. The salon is WAY over priced for it’s location. I would suggest Pentagon Row Jouvence over the Reston Jouvence any day. Given that it is an Aveda salon, my color turned out great. You’ll have a much better experience at Pentagon Row or Georgetown.

I have very long thick hair and finding someone to cut it can be a complete challenge. When I moved to D.C. I was terrified of having to go through the vetting process of finding another hair dressed who wouldn’t make me look like I have a bob!
Luckily, I found Laura… She was one of Aveda’s junior level stylist so there was some apprehension the first time I went by my hair was cut to perfection. I knew I wanted my hair to grow out so she didn’t focus on short layers but letting it fill in. She was able to thin my hair (take away some of the bulk) without shortening which can be REALLY hard to find!
I don’t get my hair color done from Aveda — so I can’t speak to that. I like to keep my hair a reddish-​shade and their ‘natural’ hair color just doesn’t seem to have the staying power that chemicals do :)
All of the staff seem fairly nice when I have been in there.
–1 star as it’s not as tranquil of an Aveda spa and salon as I would like…
It’s a bit busy and loud — I wouldn’t recommend coming here for a nice quiet massage but a really good haircut, Laura is your girl!

Two years ago I would have given two stars, but I have now discovered Laura and received amazing, cheerful service as well as the exact haircut I wanted. She took her time and did an exceptional job. I will be back as long as she stays!

I hate having to pay over ten dollars for a manicure. And there are tons of great places to get $ 10 manicures, but I was in town for my friends wedding and this was the only option I had (I went with my friend).
So when I have to pay $ 25 dollars for a simple regular manicure I expect it to be the best d*mn manicure I’ve had in my life. But it wasn’t. She cut two of my cuticles too much, one to the point where it irritated me badly for the next couple of days. The lotion massaged was okay.
She did do a good job painting the nails and was very neat, and lasted longer than most my manicures but that was mainly because I was way more careful because I didn’t want to ruin my expensive mani
Now I’m not there typical client, but if they were ever trying to get a girl who spends $ 25 dollars on a mani/​pedi combo, they failed.

I work in the town center and figured I should give the local salon a try. I went in in the middle of the work day for an eyebrow wax and a manicure. The staff manning the front desk was unable to multi-​task between me and a women having issues deciding which card to pay with, so I waited a full 5 minutes before she acknowledged me and had the women that was to be working with me lead me to the back. Not a great start, but oh well.
The eyebrow was was excellent, quick, low on pain, great lines, and fresh wax (no breaking out later). I will be back for this service, it really was wonderful.
The manicure, was easily the worst I’ve ever had, jagged edges, polish didn’t even pretend to cover side to side and the polish started peeling before the day was over.
So I’d say, pick and choose what you have done ;) I did see a woman leave with a really nice color/​cut.

I’ll preface this by saying that Rhonda gets five stars for eyebrow waxing, I stopped going to her only because the cost is getting too high at Aveda and because I discovered threading. I adore her and feel that she is an excellent Aveda employee. If you must go to this salon for services, ask for her!
The salon itself… I scheduled an appointment with my regular stylist and apparently she left to open her own salon, but for some reason no one wanted to tell me and for about a half hour they pussyfooted around me whispering before the owner came out and asked if I’d see someone else, which was no big deal, that was weird, I guess they forgot to call me or something.
The icing on the cake was when I scheduled an appt to get my hair washed. I have long, relaxed hair, all I needed was a wash and flat iron, not that complicated, I called to schedule a same day appt. The receptionist scheduled me then promptly called back to tell me she couldn’t give me the appointment she scheduled because the stylist «refused to do your hair», when I asked why, the receptionist sheepishly replied «well you know, your kind of hair, black… I mean African American». I promptly contacted customer service and was told that Aveda does not have a policy of denying services based on race. I demanded an apology and got some half arsed statement from the owner who said he’d call back and never did. As far as I know, the stylist who refused to do my hair still works there.

This is a surprisingly large spa/​salon once you get inside. In the entry area you can purchase Aveda’s natural product line. Services (spa, nail and hair salon) are tucked behind the greeting desk or upstairs. Like their sister shop across the street, they do a lot of business with the Hyatt Hotel guests and business people in Reston Town Center.
Sadly, this is neither a particularly beautiful nor soothing shop, but I did notice that the stylist chairs were positioned with plenty of space between them. The hair salon is painted gray and gives off a depressing energy rather than the calm, spa-​like freshness you’d expect.
Unfortunately, is there no priority on cleanliness (random hair cuttings were left unswept). There is an absence of any effort to attend to the visual senses, normally a big part of the «spa experience».
Aveda is an excellent «green» product line and is exclusively sold here. A pleasant receptionist welcomes you as if you were a guest, which goes a long way toward compensating for the facility’s physical shortcomings. But nothing made up for the lopsided haircut I am dealing with a week after my visit. I will not be going back.