Mann Ruth, MD

Dr. Mann is a fantastic pediatrician. She practices with Reston Pediatrics. She is helpful, thorough, and has a wonderful way with kids. My toddler doesn’t like trips to the doctor, but Dr. Mann has such a gentle manner, that she puts my daughter at ease. In fact all of the doctors and nurses at Reston Pediatrics are great.
What is not to like? — The office staff could use a lesson in customer service. If you call too close to closing time, they will hang up the phone without talking to you. I once called 10 minutes before closing trying to get an appointment for that day because my four month old daughter had a high fever and cough. The receptionist put me on hold for 10 minutes and then hung up on me without a word when closing time came. I left a message and asked to speak with someone in the office and 9 months later, I’m still waiting for a call back.
The medical staff is good, but you definitely have to weather the front desk in order to be seen.