Performance Bicycle

Awesome Bikes! Awesome Staff! Awesome Service! Zach was amazing. He walked me through various options, provided his recommendation and took great care of me. I purchased two bike for my wife & I. Couldn’t be happier! I highly recommend Performance Bike and this store and staff in particular. Thank you Zach for everything. I’ll definitely be back!!!

I broke a spoke out on the W&OD and walked into the Reston Performance Bicycle an hour before they closed. The mechanic Webster changed out the spoke for me right on the spot and trued up the wheel as well. Thanks Webster, you saved my ride on an awesome spring day! Major kudos!

After visiting another bike store my wife an I decided on visiting Performance Bicycle. The staff was great and discussed in detail all questions we asked. Zach took time and made us fill at ease with his knowledge and honesty on the purchase of 2 Fuji bikes.
Jonathan and Dax were equally great! Both jumped in and helped with bike components and the finalization of our purchase.
The store has great sales and all went the extra mile!
I recommend any bike needs you have visit Performance bikes!

Sales staff rude. I simply had mentioned on item that purchased earlier from this store was piece of crêpe. The clerk rudely replied, we didn’t design it.??

The negative reviewers on here most likely have not dealt with Marielle. I’ve seen her three-​four times now and she never disappoints. I’m incredibly technically challenged. I’ve had a problem with my toe clips, the bolt keeps coming off of them, and she replaces the bolt, and makes sure the strap doesn’t end up strangling my foot. She’s always so positive and helpful.
She makes this place.

Sales staff is not knowledgeable about the different levels/​components of bikes, had to ask the mechanics on multiple occasions. On another occasion the manager would not honor the company’s return policy, so I had to get their regional management involved.
They have good sales at times, but I’d rather purchase somewhere where the sales staff are knowledgeable and the have good customer service.

Awesome experience! After being spoken to like a child at 2 other bike shops, the sales associate knew I was knowledgeable about bikes and we narrowed down the BEST bike for my bf for Christmas. We even guessed right on the size. Had a great ride together yesterday! Thanks Performance. Dax, you rock! Def be back and buy all my gear there

Bought a Scattante 570 recently and it’s not only a great bike with an awesome front and rear deraillure, it was also a pretty good value. The techs have been really good about tuning up the bike free. That’s extremely important with any sort of performance bike, but it’s also helpful for kids bikes too. Overall, I’ve been very pleased.

Performance Bicycle in Reston is a great bicycle shop. The people that work there are courteous and knowledgeable. They will spend time walking around the store with the customer to help them find exactly what they need, even if it’s just something small. Thank you, Performance Bicycle, for the excellent customer service!

You can’t lose here. It’s a chain, but you get good service and great discounted sales and credits that beat the Mom & Pop shops and even Amazon at times.
The casual bicyclist would love this place, but as you become more serious, the sport becomes quite an investment. You can save some money here. I bought a Fuji bicycle last summer at a different Performance location, at a great deal, and gained credits I used later at this location in Herndon.

I was traveling, and had a flat tire on my wheelchair. This place was recommended, and I got great service. Very friendly and helpful staff. They went above and beyond.

This store has a great bike selection for the size of store and location. The shop mechanics know their stuff and have given me advice on my many hone projects. Given its proximity and its accessibility to the W&OD trail and the abundance of eating establishments in the same shopping complex, this is a good choice for cyclists making a daily commute or enjoying a recreational ride. I have been shopping here for years.

This review is for their Service Department based on my most recent experience there. Had I written this review a few months ago after my first and second visit for service, I would’ve given it one star! There’s a mechanic — who is supposedly VERY good at what he does, however and unfortunately, has absolutely terrible customer service. My girlfriend and I felt like we were a complete pain in his @$$ by dropping off her bike for service under their PAID 2 yr service plan! I mentioned it to Jeff the manager who was awesome and helped me out.
Quick shout out to Andrew, the service manager who, on my third visit, «saved» my girlfriend and I as customers — thank you!
On visit four, we came back for a small check up on 8÷22÷14 about 30 min before close since the shifting had started getting quirky. John, a new face to us, was PHENOMENAL! Very kind, great service, shared his knowledge and passion for cycling and answered all our questions without us feeling rushed that they were closing. This man deserves a medal in the service department at this store and needs more hours, a pay raise, a promotion — maybe all the above — and serve as an example to Performance Bike corporate for how bike service should be done and run! Andrew, Jeff, and especially John definitely made us happy to be spending our money at their store and we’re more confident in getting service done there in the future — only on days where Andrew and John are there!

So it seems the staff has been paying attention to these reviews because they were very helpful while I was looking and test driving road bikes. Overall four different reps helped me.

Everyone here was so helpful and made me feel really good about being in this store, which is important b/​c this was my first time considering a bike in over 15 years. All the associates (I know one was Mike the Spin Dr. and one was the older gentleman behind the counter) were concerned with helping me find the right bike, especially since I’m new to it and I didn’t exactly know what I needed. Also, no one pressured me into buying anything and the older gentleman even suggested I think on it overnight.
When I went back the next day I thought I knew what I wanted, but when (I think) the owner, Jeff, saw me on the bike I was going to buy, he knew it wasn’t the right size and explained why. He pointed me to the bigger version which did feel a lot better and I ended up buying that one. When I picked it up, the associates made sure everything on the bike was in order and Ethan took a lot of time to teach me how to use the quick release and put the bike back together. This really was a great buying experience.
Also, I did a lot of research online of different bikes and bike shops, and not only did I find the best prices for what I wanted at this store, but they also have great discounts and rewards of which I’m taking full advantage.

I go to this store mostly for accessories and parts. The staff rarely greets customers and rarely shows any interest in helping either. Today, as I was looking at accessories, a mechanic looked at me and said «you look confused!», with — you guessed it – no offer to get a salesperson or to help. I actually was simply looking at stuff, but this is an example of the attitude in this store.
Overall customer service experience is really marginal. I recommend going to Green Lizard in Herndon instead, if you want to interact with salesmen who seem to be genuinely interested in helping you.

Short review. Don’t bother with this place. If you need a bike shop, look up Spokes or The Bike Lane.
Longer review.
I went to this store looking to test ride a Fuji D-​6 triathlon/​TT bike. They do not have them in stock. So I ask them how can i test ride these type of bike before buying?
He said that he can order one in and have me test ride it. I do not have to buy the bike. Right away, I knew this was too good to be true. Well it turns out, that it is too good to be true. I asked him for a price quote on the bikes for the entire range. He did in fact gave me a price quote for the most three expensive bikes in the line, but not the least expensive.
I specifically asked for a price quote for the least expensive model, since this will be my first TT bike. I guess the least expensive model will not make him enough profit to be bothered with the effort.
I happen to love bicycling, and I will be biking until the day that I cannot get on a bike. They just lost one customer for life.
Small effort can go a long way. I guess this isn’t their philosophy !

I have always been a fan of Performance. For the past 17 years I have been shopping at Performance Bikes for my biking needs and repairs. It started for me back in Chicago in the mid 90s and has continued at the Performance shops in the NOVA area. I frequent the Vienna, Tysons and Reston stores. I live in Reston and prefer to shop in my neighborhood, but I am learning that is an expectation I should give up. I will not take my business back to the Reston Performance Bike store.
Here is the saga. I lost a spoke on a ride and took my Scattante to the Reston Performance Bike for the following repairs: 1) Replace spoke, 2) True wheel, 3) Replace broken brake adjustment, 4) Adjust rear dérailleur and 5) Adjust front dérailleur. The mechanic took the repair order and stated he would have to order the spoke for my Mavic wheel. «Not to worry, I have a spoke to give you», was my response. I had previously replaced a spoke ordered additional spokes to keep so I would not have to wait a month for a spoke to arrive from France.
When I dropped off my bike, I was told there was a 14 day (2-​week) wait for repairs. That was okay since I knew I would be out of town the next week. On day 12, I stopped by the shop to check on the progress on my bike. It just so happened, a mechanic was placing my bike in the stand to remove the tire. At that time, he said it looked like an easy, straightforward repair, but I could call back the next day to check.
On day 13, I called and spoke to the operations manager to get the status on the repair. Without checking with the mechanic to get status, he stated, «Your bike will not be repaired until tomorrow (day 14). I told him that I had spoken with the mechanic the previous day and was directed to call back because my bike had been on the rack being repaired. He stated again, «your bike is not scheduled for repair until tomorrow, call back then.» I asked him to check with the mechanic to see if he could get a better status of the repair. After checking, he stated, «Your mechanic will arrive to work the following day (14) and you can check with him then.
On day 14 I hopped on a plane for a business trip. Once I arrived, I received a message from a family member that the Reston Performance Bike had called and they would need to order a spoke. It would be another 3 weeks before the wheel would be repaired. I called and spoke to the same operations manager and he stated, «The mechanic stated you need a new spoke and it will be ordered from France. It will likely take about 3 weeks.» I told him that was unsatisfactory. I gave the mechanic a spoke the day I dropped off my bike for repair 14 days ago. «What happened to the spoke I gave you?» I demanded. It was lost and we will have to replace it with a new one we order. Since I had another spoke at home, I offered to provide it to expedite the repair. My family member took the spoke to the shop.
I received a call 3 day later that my repair was complete. That is 17 days to repair a spoke and true the wheel. After returning from my trip, I stopped in to pickup my bike. I was not charged for the repairs or adjustment, which was the least they could do. However, the Reston Performance Bike did not replace the $ 3 spoke they lost, nor did they refund the cost. Even though I was told by the operations manager that I lost spoke would be replaced.
There were lots of excuses. Staffing, disorganization, management, backlog, competence, overworked, not my issue and we know there is a problem; all excuses I have given during my 17-​day ordeal with the Reston Performance Bike store.
FIX YOUR HOUSE. As a customer, I do not care if you have internal issues running the store. I do not want your problems visited on me and my ability to enjoy by Performance Bikes purchase. Not to worry, I will not bring my business to the store again.
—– UPDATE — — — — — — — -
I took my bike out for a short 43 miler. I removed the wheel from the bike and the cassette fell off. Of course, I was very pissed. I took my wheel to the mechanic and I got the usual excuses.
The operations manager was not helpful. He ignored me and would not even acknowledge my presence until the sales manager started talking to me.
When given the chance to redeem themselves, there is no improvement. I prefer to shop in my community. I think I am fair and willing to give most people the benefit of the doubt. In this case, the Reston Performance Bikes has lost my business. The newly hired sales manager appears to be concerned, but it is too late for me.
BE WARNED!!! Service after the sale is not existent under the current management. It was not always that way, but it is now. Experienced riders beware! You will find yourself frustrated at the lack of service. I am taking my business elsewhere.

This review is a little unusual, as I’m leaving it for a bike that I didn’t buy. Let me explain. I was in the market for a new bike and had looked at at Trek at another store. (Performance doesn’t carry Trek.) I then went to the Reston Performance Bikes. After a brief wait we were helped.
My first impression was that there were more bikes on display and the prices were less than the three other shops I had visited. (For the price check, I was looking mostly at accessories where I could make an apples-​to-​apples comparison.)
The salesman suggested several models for a test ride, and requested a credit card and driver’s license to hold while I filled out a waiver of liability. (This formality was a little annoying, as this was the only bike shop I visited it that requested this before a test ride.) I then spent over an hour test riding various models. Each time, the mechanic put more air in the tires and gave the bike a once-​over before I rode. Finally, I settled on one, which was $ 150 less than the Trek I rode the day before, and made my purchase. I paid for it, and agreed to pick it up the next day, so the mechanic had time to give it a more thorough tuneup.
(I should also mention that there was a discount program, where I could redeem free merchandise the next day with points I had earned on my purchase.)
Then a strange thing happened. Instead of being excited about buying a new bike, I was blue all night, thinking about the Trek I had passed up for $ 150 more. Finally the next morning, I went back and told them that I was having some serious buyer’s remorse and wanted out of the deal.
They couldn’t have been nicer about it! They refunded my money on the spot and said they understood. To my best recollection, the manager said something like, «Our primary goal is for you to be fit with the perfect bike for you. If that’s with us, great. If it’s with another shop, that’s alright, too. We just hope that you consider us for accessories and service.»
Of course it was a huge relief for me. But even now, several months later, I continue to be impressed with how hard they worked to fit me with a bike, and how gracious they were when it didn’t work out. I would recommend Performance Bikes of Reston wholeheartedly.

I went here last Spring to look for a hybrid bike, when i first started getting into riding… the staff was non-​responsive as i walked into the store. They were around, but i felt as if they refused to greet me or help me out… which i thought was very rude. So i left, and as i was leaving the store, one of the people caught up to me and yelled out «Can i help you with anything?»…I kept walking towards the exit and i didn’t even bother to respond. I gave them the same courtesy as they gave me… that’s fair in my book.