Reston Town Center Ice Rink

This is usually the first choice for our ice skating location, however the conditions of the ice and the lack of respect of the staff will have me frequenting other ice skating locations. While sitting at the bench today a staff member informs me I need to move to another bench because they have decided a party wants to set up in the exact spot I have been sitting at for the past hour. As a business owner you should have a certain spot where you have reserved the party location and not have the party hostess dictate other paying patrons move due to the fact you want that particular area. I am insulted that my money and/​or patronage does not mean a thing to you. I understand the weather is warmer for this season and you should evaluate the condition of the ice and make those necessary adjustments so the patrons are still able to skate safely. The puddles of water are considerably deep for decent skating under those conditions and even when brought to your attention your focus is this party that clearly has not rented out the entire facility to warrant all of your attention to be focused on them. The missing pane of glass covered by plastic wrap should also be of concern for the simple fact you cater to many age groups and that can not be safe or in compliance of safety code. In fact when I first arrived there wasn’t even a cone in front of it. This will be the last time we patronize this skate facility which is a shame because in the past we have had great experiences here. I do not recommend this facility to anyone and would give them zero stars if I could.

What kind of rink provides no lockers? Lockers available but you have to bring your own lock… nothing on web site that states this…

The skating rink itself was fine. However, the customer service by the store manager, Nanny, was unacceptable. Nanny condones people who cut lines by servicing them at his convenience, before he services people who wait in line. I observed him speak disrespectfully to a customer about how she was not letting him do his job because she pulled him aside to provide feedback about his customer service. I was outraged, and thought the responsible store supervisor should step in. Nanny claimed he was in charge, which is even more shocking, given that a store is managed by someone who has no ability to provide good customer service. Store owner, I strongly urge you to reconsider who you put in charge of your store — Nanny caused a big scene, and I can only imagine how he treats his coworkers if how he treats your customers is any indication.

Normally I would give this higher marks because even though it is a zoo, they do a good job with upkeep and mostly with supervising, etc. the lower review today is because the ice was mostly melted and made it extremely difficult to skate for my little first timer. Anywho, the staff is overall pleasant, atmosphere and facility is great… Great experience!

Good setting and a large rink for a mall location. We went on a Saturday night and it was busy but not ridiculous. The rental skates were a bit beat down and skate/​rental price was pretty steep. No food options on site, but plenty within a short walk. They do not offer buckets or the small penguins as props for kids learning to skate. As a result, there are a lot of wall crawlers.

I’ve been here twice and have never had a bad experience. Although the facility is a little run down, the staff are friendly, and you get what you pay for — a fun time. The ice does get a little choppy towards closing.

Nice setting
Nice tradition
Nice price
Ridiculously crowded … To the point of being dangerous for novice skaters.

Went on a Monday at around 2pm, and it was just WAY too crowded to skate. Pretty much unsafe, and little kids were zig zagging everywhere. I noticed that they didn’t disinfect the skates when they put them back for rental.

Perhaps the fact that we went on a Sunday is a factor, but the rink was too crowded at times which made it difficult to skate. Staff was very friendly. I was completely grossed out at the end of our nice skating session to see that NO skate rentals being returned were disinfected. The blades were wiped off but that was it. For that reason alone, I will not be back unless I have my own skates.