Safeway

This store has THE WORST customer service, every single time. I shop here because it’s right by my house but I think I’ll start going out of my way because they are so rude. The managers are lazy and act like its a huge inconvenience if you ask a question and the cashiers never say hello and are not polite. They all need a customer service training class.

Safeway (Reston) — worst freaking grocery store ever. Hands down. Seriously — pathetically horrible. Did I say bad? I have continued to go on occasion over the years out of necessity, but I believe I actually may never set foot in there again. It’s that bad.

THE WORST! I only come here when the weather is bad because otherwise I go ALL THE WAY TO FAIRFAX because any Safeway in Reston sucks for one reason or another but this place takes the cake… you’d think in inclement weather the people they have bringing the carts in and there are always at least 2 would HELP PEOPLE GET THEIR GROCERIES TO THEIR CARS like THEY USED TO DO YEARS AGO. NOT SURE WHAT HAPPENED WITH THIS SERVICE. If they don’t want to do this everyday — that’s bad enough but at least have an extra or designated person to help people in the rain or snow. There is NO CONVENIENT RAMP to get my cart to the parking lot at t his store. I AM STUCK either making multiple trips back to the car to get all my bags in tretcherous condittions OR i have the lovely option in this BAD SIDE OF TOWN to LEAVE MY GROCERIES WHILE I TURN MY BACK AND GO GET MY CAR TO PRAY THAT WHEN I PULL UP THERE IS NOT ONLY ROOM, BUT THAT MY GROCERIES ARE STILL THERE. People have been killed in this area and it’s not the safest location in town. Get it together Safeway — there are other options. Even mom and pop shops (example: MOM’S ORGANICS) walks people out with their bags… they have far fewer resources. Terrible.

Ive given this store a handful of opportunities, but every time it smells like seafood. I know add a few miles to my drive and go to another store. Disappointed since its so close to my house.

It’s 9:20 on Thursday !! Only 2 registers are open & no self help isles. There are 2 rows of Customers, both 10 people deep… Where is the customer service here ?? And the manager is just standing here looking at us. No wonder I drive to Harris teeter ! Made the wrong choice to come here. Will we ever learn?

I have shopped here for years, not because the store is any good, but because they have had a steady reliable pharmacy. I am old. A reliable pharmacy is important.
Not any more. The green eye-​shades have cut hours for staff. Only one person behind the counter. One problem customer and the line gets a half-​hour or more.
Plus they seem to have cut inventory. «We have to order (a common antibiotic). Come back tomorrow.» Hell no! She’s sick today, not tomorrow. I took it across the street to Rite Aid.
I shop for food at HW Safeway because they had a reliable pharmacy.
Not any more.

Good place to shop at and get supplies. The management and crew always strive to do their very best to help out the customer who needs help. The interior of the store is super clean and well organized. This Safeway store is much better than the one that was here 30 years ago.
best

The store is ok, but the Starbucks inside is the worst I haver ever seen, three days in a row they didn’t hand the featured coffee. Service was poor and on one occasion I had to wait 20 minutes just to get a simple cup of coffee. They seemed to be fixated on the one customer ahead of me. They kept tweeting her drink over and over and over.

There are two reasons today will be the last day I shop at this Safeway store. First, it’s Saturday morning when working moms are buying groceries and you have only one, 15 items or less lane open and then two self check outs. Secondly, because you don’t allow customers to take the carts into the parking lot and you understaff cart corralers, you can’t even exit the store because all the carts are stacked in front of the doors. Thanks, but no thanks.

Never an issue here. Stuff pretty much in stock and I get a coffee before shopping. Staff is polite and helpful, considering they don’t get paid well for a thankless job. I always shop here.

I have been going to this Safeway for awhile, mainly because of convenient location from home. It looks just like any other Safeway but the service is really poor. They never have enough cashiers working and if you go grocery shop after work, be prepared to spend at least ten minutes in the line since they will most likely to have one or two cashiers during week days or weekend nights. Manager is never can be found, no one is ever available at customer service and the light is always turned off as if they are getting ready to shut down the store in minutes. Self check out machines are always turned off at evening because no one knows how to operate and provide any assistance with customers who are having issues. Just overall, very poor in every category.

I used to work at this particular Safeway, and after I quit last September, it seems to have only worsened now that I am no longer relying on them for my income.
Anyway, the Just4You coupon program they have is a complete joke. It has been problematic since it was first implemented. Adding the coupons to your card is one thing, but actually getting them to work is impossible. I just went in tonight and bought stuff, and the coupons did not come off, resulting in me being overcharged by more than $ 10!
The customer service is also poor, and they view customers as burdens, a view that is commonplace in the working culture here. When I went to the counter about being overcharged, they grilled me about what I bought like I had done something wrong. The manager (I believe her name was Nohora or something like that) made it sound like the telephone number used was wrong, even though it is the card I had gotten as an employee and is still connected to the same number.
The store is never clean (especially in the bathrooms) an I loathe coming here because my experiences here are so bad.
All in All, this should be any local’s completely LAST resort for their grocery needs, unless one is a masochist who enjoys being treated rudely by apathetic staff and subpar store appearance that desperately needs updating.

This morning an employee dropped an apple on the floor, it rolled over near a customer who kicked, yes KICKED, it back to the employee who then put it back on the display shelf.
So I’m thinking of my kids who will ransack the groceries sometimes and grab fruit before I get to wash them… and then of how they just spent a week getting over the Nora Virus… and then I think of the floor in Safeway and how that man’s shoes have been God knows where… Public toilets? Gas stations? And how an employee with absolutely no common sense was happy to put the apple back on the display… and how millions of spores of the Nora virus are released from the body during illness but it takes 5 spores to infect someone so shoes that have been in restrooms are perfect carriers for disease. Also HepA? HepB?
I went and spoke to the manager who said they aren’t allowed to fire anyone because the employees are all union workers so they are pretty much free to violate the produce as much as they want. I’d rather go to Whole Foods and have them violate my wallet in unholy ways… at least my kids won’t be getting sick.

Very unprofessional, I feel like they are working there waiting to get fired. Not all are bad, the managers seem like they care about the customers, and the bakery, meat butchers and deli workers are nice but cashiers and workers at their Starbucks need to get it together or get fired. I have tons of patience and understand people have their off days but I’ve been coming here now for about two years due to convenience, and their attitudes only seemed to get worse. I dread coming here, I don’t know how they kept their job when there are people who are a lot more friendlier that could appreciate the job that they seem not to care for. Sorry for the rant but I had to get this off my chest.

So as an update to this Safeway, it hit the skids hard this year. The employees will bug out on you as they are checking you out for their break! Gum chewing cashiers, talking to everyone except the customers. It’s faster to self check half the time. The old guard in the meat, fruit and frozen food sections are still good and have been there for years. The front end of the store is a disaster now though.

I live near to this Safeway and drive to avoid it. It’s not very clean, it’s disorganized, and too many of the employees have checked out of life. The Safeway on South Lakes is better and the Giant at Fox Mill is better still.

Thanks for the spoiled rotten fermented watermelon.
Best things about this store are the Starbucks, SunTrust and the flower shop but this is grocery store. I kinda of loathe having to come here, but I’m just across the street and it’s convenience is something I could never do without. This place needs some serious updating.

I shop at this Safeway because it is convenient to my daughter’s dance class at Conservatory ballet. The prices are okay but are even better with weekly coupons. The lighting is especially dark in this store and I find that their prices tend to be higher than are Giants’ prices but the produce quality is not so great. I do like the floral department and the Starbucks. The customer service is good. Someone always offers to help me to my car to load
up groceries.

One step forward, two steps back with this store…
Recently this store took a step in the right direction by adding self scan lanes. It was a modest beginning– only four lanes, but definite progress. But this step was also a perfect illustration of how badly managed this Safeway is. Every time I’ve attempted to use the lanes, a portion of them have been broken. This morning, 3 out of the 4 self scan lanes were broken.
Amazingly incompetent, Safeway!

Stopped in here to pick some OTC allergy meds while on my way to a friend’s place. Nothing special: wide aisles, self check lanes, and easy parking at this location.