Wiygul Automotive Clinic

PLEASE NEVER USE THIS SHOP!!! They employ liars and thieves.
I took my car there for a routine oil change and had precious valuables that were well hidden stolen out of my car. There is no way they would have found my valuables unless they were searching through my entire car for something to steal.
When I called to report that I’d had something stolen, they couldn’t have cared less. Even filing a police report didn’t phase these thieves. I’ve never been so infuriated in my life.
I will never ever use this place again and I urge anyone and everyone to avoid this place at all costs.

I’ve been taking my car to my dealership for several months now complaining about a slow leak in one of my tires. The dealership indicated there wasn’t a leak even though I was filling up one of the tires on a monthly basis. I brought my car here instead today and they found the problem and I got my car back free of charge in less than 2 hours. I’ll definitely be coming back.

Good communication
Good service
Good pickup timely !!
They accommodated me even when I lost my vip card
I will repeat

I had a great experience. I don’t expect it to be like this every time, but I’ll definitely be using this location again. Very friendly service.

One of our car (2014 ford focus) tyre kept on needing some air every week.
Went to wiygul, left our car there as they were busy. 3 hours later they called and said our car was ready.
They found a small nail inside of our tyre & got it fixed.
Awesome…

Re the Reston location; I’ve got to give them credit, as a Goodyear dealer they had the replacement tire in stock. But basically don’t expect a 30 – 45 minute repair to take an hour and you might be hard pressed to get a commitment beyond several hours for a simple tire replacement! I just kept feeling that I was bugging them to get a tire fixed; it is a tire service center after all! And as a Goodyear dealer there was zero interest in standing behind the product they sell. Got an excuse (totally bogus) that they found a nail hole (no nail) to explain the sidewall failure. I’m giving them 3 stars because the job got done and I don’t want to be harsh, but I wouldn’t go back.

I just called 3 times. Why 3 because any of the voice prompt options were not able to connect me. Even the Option 3, hours and address, cannot connect to anybody. And this is 5:45 pm well within their 7 pm closing.
F for being responsive.

I went to this establishment to have a leak patched on one of my tires. The staff was courteous and professional. They had the car tire patched up in about two hours– not bad at all here in NoVA in my book, given the generally high customer volumes that these sorts of businesses see.
So I was most pleasantly surprised upon picking up the car when the fellows at the front desk told me that there would be no charge for the service. They also refused a tip (!). (Ok, so they asked for a decent review on Unilocal.But I would have done the same and they deserve a good write-​up.). Not that I drive the fanciest car on the block, mind you, but my car takes a nonstandard tire size (i.e., more expensive), and these guys aren’t running a charity, after all– so I was easily expecting to be charged at least a nominal fee. And after two weeks, the patch has held up. And they did not try to sell me a line about how some other (presumably fictitious) problem on the car had «come to their attention» and required urgent or costly repairs. The fact that they refrained from doing this counts for something, even if they threw me a little freebie this time in the hopes that I will return as a paying onward customer– again, a perfectly legit tactic.
Anyway, well done to the motley crew at Wiygul. I would recommend them to others!

Poor customer service. Employe are not friendly.
Brought a oil change on Groupon very disappointed and will not return or recommend.

Best Auto service I’ve ever experienced. Even though I was there only for a flat tire, I had questions about changing tires on my other (to be bought) car and after taking care of my car, Chris took 15 minutes to answer all my questions about the tires, and more issues I could run into after purchasing the specific car. I know he’s great since after answering all the questions and giving me a quote for changing the tires, he suggested I don’t change the tires right away after I buy the car and wait a few months. You know that they are great when they think more about your car than their own profit! Will def go back for all services.

Very unfriendly staff. RUDE MANAGER! Avoid here at all costs! Trust me. If I could’ve given no stars I would’ve. Do not get a Groupon for this location. They do not honor it. Purely unprofessional. These crooks should be out of business.

Friendly and honest service! Dropped my car off with a flat. They said it could take a couple of hours so I headed to my office across the street. About an hour later I got a call that it was patched and ready to go. When I picked up my car there was no charge for tire repairs! When new tires are actually needed, I will definitely be taking my car there.
This is the second time I’ve taken my car there and did not hesitate to go back because I know they are honest and won’t try to take advantage of me.

I got scammed on September 18^th 2015.
I wasn’t coming in to get a vehicle safety inspection, just for an emission done, but the «friendly folks» at Wiygul went ahead and told me that I have to change both back tires in order to pass the safety inspection. As I don’t know anything about car and I asked them to change the tires and do the safety inspection. I was agreed upon to put Goodyear Assurance All-​season tires (225−50R17). Before I left I make sure that they have my correct phone number and also gave them my work number.
I went there at around 5 to pick up my car. I paid then. They charged 313.00 in place of 350.00 and I thought they gave me more discount. Before I started driving I sow they put KELLY tires that wasn’t we have decided. I went in and asked them why did they do this without my permission and top of that they didn’t tell me while I was paying them. If I had not checked before leaving I had not known about their con.
This guys are con men and they do it with people who don’t know anything about car specially women like me. I will not be coming back. Any one need any proof I don’t mind to provide it.

I just want to give a shout out to James Toms and the front desk staff. My front passenger tire had been going flat for about 3 weeks. After putting air in it, it would last a few days and then back to the air pump. With a 7 day work schedule, I really didn’t have a lot of time to get it fixed. On my way home, I made to Wiygup and the manager took pity on me and put a plug in my tire. Quickest 15 minutes EVER! Did I mention they plugged it for free? They even spoke about another tire that has a bruise on it which will run around $ 250. They were friendly and knowledgable and I will be back. Thank you again!

I have been going to Wiygul for 15 years, and they have never failed to take great care of me and my cars. And when I met my husband, he started going there as well and also loves them. We have had BMWs, Mercedes, and a Lexus, and this team without fail provides excellent service at a reasonable price. Shout outs to Jamie and Butch and all the guys at Wiygul: D

These guys were so nice and put my headlight in for free after I realized I had to take the battery, etc, to get to it. Super friendly and caring staff — I highly recommend!

After a horrible experience at another car shop failing my safety inspection, I came here for a second opinion on my car and was given excellent service, even as a walk-​in. This is my second visit to Wiygul.
I explained everything to Neil about my car situation and he really helped me out. They reinspected my car at Wiygul. Turns out my car passed inspection after all and the repairs the other shop had said were necessary to pass, were actually not. Neil took the time to explain everything thoroughly to me about my car and advised me on what to do about my situation. He even sat with me while I called back the other shop to explain I no longer needed their services and called my credit card company to put a hold on their charges. I am so glad I found a new, trustworthy shop nearby! In the end, to top it off, Wiygul did not even charge me for my reinspection. I only wish all shops were this way-​honest. Thank you thank you!
The first time I came here was just a week prior, a routine oil change/​tire rotation appointment. They couldnt find my appt in the book for whatever reason, but were still able to accommodate me. The tires were rotated and oil changed in just 15 minutes– fastest service ever. Wow!

Went in because I was having some issues with my car. Been here before and they are very good about the small extras that make you feel good and no-​charging the little things, probably to earn your trust on the bigger things where they try to get you. Spoke with Patrick and he told me there was a charge to diagnose the car, and that it would be separate from the work on the car. I said «Really? Because usually the diag fee goes toward the work on the car, if there is one at all.» After about 10 minutes of him explaining to me why they have to diagnose the car and charge for it, and it’s more than just plugging the computer into the car, I said, «no thanks, focus on this other stuff.» (Side note: I’m in sales so I know when I’m being sold and my BS meter was going off the charts when he started explaining how arduous it is after the computer tells you where the problem is). Then after I say that, all of a sudden he says, ‘oh, are you thinking the diagnosis fee is separate from the work on the car?” I say yeah, thinking, «because you just spent 10 minutes explaining to me why that’s the case». Then he says, «oh, no, it goes toward the work on the car.» Well, okay. No thanks anyway. Just look at this other stuff because I don’t trust you.
They look at everything I told them about anyway (as a ‘kindness’) with no fees or anything. I get a quote back with a 800 premium alternator, not including labor (for a 10+ year old car), several flushes that are «necessary» because of this and that, something (I forget what now) was priced at about 600 when I paid 300 for the part in the past because I’d replaced it a long time ago. These guys totally saw a female walk in alone and just saw ‘SUCKER’ stamped on my forehead. Told me I had to buy a pair and fully loaded brake system when all I needed was one part. Took it somewhere else and got a quote for most of the work and parts for about 400 compared to their 1K+. So this was a poor experience.
I get sales and I get needing to make money. You’d think that auto places could figure out they really are in a relationship sales business, especially for someone with an old car, but most don’t see it that way unfortunately (in this and most other industries nowadays).
A previous time I dropped my car off and I got it back and there were boogers (yes, you read that right, and that’s what it was — clearly) ALL over the rear passenger window, and I never have anyone back there. How disgusting. Who does that?! I immediately took it and washed it.
I am giving three stars because on the positive they are very good about the little details and courtesies that matter in customer service and they had helped me out (I felt at least) with a previous car repair. I also know they will help you out with tire trouble (holes and whatnot) at no charge (I think) which is obviously very nice. I guess you gotta take the good with the bad. Take it for what you will.

I would recommend this Shop to anyone! I had free tire rotation from Discount Tires but there are no locations near the area where I moved too from Texas. I was surprised when I went to pay for my service and they said, no problem just bring it back when it’s time for the oil change :-)
Clearly they want my business, did not need to offer the service free of charge and the service is fast and courteous!

DON’T TAKE YOUR AUTO TO WIYGUL!!! THIS SHOP IS NOT HONEST!!! I took two vehicles here and both times they found different things wrong and wanted to charge hundreds of dollars for each repair. One case we fixed it ourself and it turned out to be a grounding wire the WIYGUL shop broke. We got a second opinion on the second case and the mechanic said there was nothing wrong; didn’t even charge us.
If you want an honest mechanic don’t go to WIYGUL!!! They seem nice, but will find reasons to charge you.