Dunkin’ Donuts

This place used to be AMAZING. Service was super fast and I would get in line and out of drive-​thru within a minute or two. In spring there seemed to be a change of employees and with it can horrible drive-​thru service. I tried to go over 7 times now hoping for a change. Yesterday I sat at the speaker for 5 minutes or more while rain flew in my window. That was after I sat for 5 more behind others. I was told someone would be right with me. That didn’t happen I was waiting so long I wondered if they forgot about me?! When I pull around after ordering (and this happened every time since it got bad) there is no one else there! They are having a person place there order (when you finally get to) then completing it before going on to the next drive thru customer after the person in front drives away! The most inefficient drive thru I have seen. 1 person at a time?!? This is a great spot for those commuting and I wish it would be more effective at getting people in and out.
I decided to try one more time this am. Pulled in at 6:44 it’s now 6:54 and I still haven’t ordered?! I’ll be switching and so should anyone else who wants to get to work on time.

I live by this d&d and it’s a convenient location. It’s unfortunate that the service isn’t very good. I just sat at the drive through. Nothing. Nobody. So I pull up to the window and there are people inside. It is a rainy day and not busy. The woman just looks at me with this look like
I’m inconveniencing her or better yet with hate. I drove off. I don’t need disgruntled employees messing with my coffee. Boo!

I’m really surprised this place hasn’t been reviewed yet! This DD’s is quite the scenic experience — set on the waterfront with boats clinking in the harbor. But that’s where the niceties stop. I’ve been told by the same woman no less than 3 times in the parking lot «I WILL STOMP YOU» while waiting in the drive thru, the first time I was scared — but not really anymore as she never gets out of her giant golden suburban. I’ve also seen a seagull shaking with its huge beak the lower half of a water rat — tail going side to side. Park and walk in if possible.
I can tell you you will be parking and walking in if it’s time to take out the trash as the huge garbage truck parks itself right in the tiny drive thru to get at the dumpster. Lazy people park behind it and out onto North Shore road — essentially the HIGHWAY and wait. I always ask for a med iced coffee milk 1 splenda. What this translates to is always a cup of granulated sugar. I’ve exchanged coffees, looks and words before but still — they insist on expediting my early onset diabetes.
Everyone one who works there is a depressed sad face or confused broken english major. AVOID.