European Collision Works

This was possibly the best experience I’ve ever had.
A drunk driver had hit me on my way home from work one night, and not only was it horrifying getting hit by a drunk driver but it was the first car accident I had ever been in. I’m 23 years old and have been lucky to never experience an accident till that night. I was at a complete stop on my street where I live and he rear ended me. It was just another headache to add.
I called Gieco the next morning to explain, they took care of everything and referred me to European Collision Works to do the repairs for my bumper. I unfortunately don’t have rental coverage so my boyfriend would have to be driving me between my two jobs for the next week. I dropped off my car on a Wed afternoon, they kept me updated that night to tell me how long it would take. I got a phone call Monday saying it would be ready Tuesday around 4pm. I went to pick it up Tuesday, excited, to have the owner come over to me and explain that it wasn’t ready. At this point any other person would feel angry to have drove all that way, but no, I was taken in the best care. He gave me a free rental free of charge for the day due to the mistake. I explained to him I work full time and had no time to come back to pick up my car. He said he would be more than happy to have one of his employees drive my car to my workplace, and take the rental and give me my car. I have never had anyone offer such a thing.
For a big mistake it was handled in the best car possible, great service and if I have any other car trouble in the future this will be the first place I go!

Awesome, awesome, AWESOME! Best auto and customer service in the North Shore. Seriously, don’t look elsewhere. Save yourself hours of research and go here.

I brought my BMW here based on a friend’s recommendation. Even though it wasn’t a very convenient location for me being that I live in Lexington. From the word go, I was nothing but pleased. The professionalism is top notch. Even the waiting room was up to date (with TV’s and water/​coffee), clean and comfortable!!! They called Enterprise Rental car and had someone pick me up and set me up in a car immediately. I can honestly say, this is the nicest auto body shop I have been to. I received updates on the status of my repair. They worked hand and hand with my insurance company and when my car was done, it looked absolutely amazing. I can’t say enough about how happy I am with European Collision Works. I made sure to grab a bunch of business cards for my friends and family. Will absolutely use them again!!!