Registry of Motor Vehicles

This place is ok. I was moving from CA, so needed to transfer my car registration and drivers license. I was in around 2pm of Monday and Tuesday.
Good:
Wait line for ticket is about 5 min long. It’s not bad compared to CA DMV.
Estimated waiting time on the ticket is quite accurate. Mine was 1hour13min, it’s about right.
RMV people were not rude at all (at least whom I met).
RMV people DO apologize when it was not convenient for me. It never happened in CA DMV.
Bad:
You can pay by credit card for drivers license, but not for registration.
They made one mistake on my license. They did recover well and DID apologize.
In sum, it’s a ok RMV that is much better than any CA DMV I have ever been.
Tip:
Do your study online before going to RMV. Seems like there are a lot of people who don’t have sufficient documents. Save your time by checking online.
Bring cash or check if you need to pay for registration. There is an ATM, but fee apply.

What can I say, I had a good experience. I just moved to MA from CA and needed to re-​register my car and get an MA license. I filled out the forms online. I also checked online until waiting times were short. On the other hand, you can just schedule an appointment. My forms weren’t filled out perfectly, so they helped me make the corrections. Total time was about 45 minutes. Not too bad for a state motor vehicles office.

Absolutely horrible. I went in to get my state ID renewed. I went around 10:45AM on a Tuesday. I waited ~20 minutes to get a number. I filled out my paper and went back up to the window and got my number placement at 11:14AM with a wait time of 1 hour and 55 minutes. Okay. I went out to breakfast and came back. Still nowhere near my number. I was not seen until 2:00PM. That’s 2 hours and 46 minutes. Truly an agonizingly long experience and a very inefficient system.

As others have stated, there’s a line out the door first thing. While the amount of people isn’t their fault, the fact that there is ONE counter/​person to check EVERYONE in and get a number definitely is. Especially when they have people wait, THEN give them the forms they need if they didn’t bring them, then have them cut back to the front of the line after filling. Here’s an idea-​go to Staples, get some wall mounted document holders and some labels, and you’ve got a DIY RMV time saving hack. Or some common sense.
Beyond that, «licensing wait» online when I sat in the waiting area: 3 minutes. Actual wait, 30 plus.
Finally, if you actually like your car, don’t drive here. Or at least don’t pull into the parking lot, because the entrance is guarded by a cluster of potholes, some large enough to lose a small child in. On the flip side, when it rains, this is probably the only RMV you’ll ever visit that’s guarded by a moat!
The 2^nd star is only because the employees I encountered were nice, and there’s at least ample seating once you actually get inside.

Got there first thing in the morning, still took 1.5 hours to do a simple transaction. Had to wait 15 – 20 mins outside in the rain (no cover). I had all the paperwork needed so once I got to the (second) counter it only took 5−10mins. Workers were more ambivalent than friendly but whatever. I checked online several times before going and the wait is always over an hour. Include the 30 min drive each way to get there (more with traffic) and it takes a morning to change the registration plates. Place is clean and organized. Take something to do as you will be waiting, signs say no cell phone use (ignorant) but everyone does.

Absolutely ridiculous. I know nobody likes the rmv and I know they probably dont care about bad reviews but I just got here in the middle of the day and they have a line outside the office with elderly and children in the snow. Meanwhile, there are empty seats in the waiting area. im still waiting almost an hour just to get my number!

I had a horrible experience at Downtown Boston RMV, yet Revere RMV employees work in a friendly and diligent manner. Their service is as good as Seattle DMV’s. I went to Revere RMV early. I was able to convert my WA license to MA license within 30 minutes.

I have never been yelled at for so many things before in my life the guy at the main desk was an ass. I filled out the paperwork before I went and waited in line for 15 minutes got tithe desk and had forgot to check a box of. One box. He screamed at me sent me away to check the box then get back in line for another 15 minutes. Then I got back and he yelled at me for being annoyed. Then yelled at me for walking away too soon. Grouchy people.

No one likes the RMV. All the staff are unfriendly. There are always huge lines for everything, and a minimum of an hour wait. They do have vending machines though.

Come early… Hate waiting for 2h

Give me your tired, your poor,
Your huddled masses yearning to breathe free,
The wretched refuse of your teeming shore.
So this is what it was like to be at Ellis Island during the first mass immigration wave. Although I am sure the immigrants of that bygone day were much better dressed than the customers at the RMV this day.
I had committed the sin that all adult men fear, I had lost my wallet and where I had lost it was sure to never be found again. Luckily the only thing I had in my wallet were two government issued IDs, ATM — credit cards and a few store loyalty cards. Sadly one of those IDs was my Massachusetts drivers license.
Even more sadly the RMV or the MassDOT RMV as it is now know is back to it’s insane wait time of the days before his holiness, William Weld. There has been a massive reduction of RMV locations under patronage miester Deval Patrick — ironic indeed that lil’ Patrick would reduce government in such a high profile citizen interaction agency such as the RMV while bloating the Commonwealth to unseen levels everywhere else.
How the guy at the front desk can kept a positive and friendly attitude amidst these 1984 conditions day in and day out simply boggles the mind. The wait to get a duplicate license — 2 hours and 2 minutes, the amount of time I spent at the counter with the very nice ‘customer agent’, about 2 minutes.
People who rate the RMV poorly because you have unpaid citations blocking the renewal of your license/​registration or because you didn’t bring/​fill out proper forms, correct payment methods or IDs — your one or two star review isn’t for the RMV, it is for you.
The reason why the RMV get’s two stars instead of one is because the people working there (for the most part) are trying. They are simply ridiculously overwhelmed.
One star for Deval Patrick

This was one of the worst experiences in service I’ve ever experienced. I’d put zero stars if possible.
First of all the wait was an hour long, even though the website said 5 minutes. I don’t mind waiting because everyone was waiting patiently, but what is totally unacceptable is the rudeness of the workers there. The lady was a complete jerk to me. She said my form was not filled out and that I had to go back into the line. I only had 1 item not completed and that was because I was unsure of how to fill it out. She didn’t even give me a chance to ask my question when then out of nowhere she said she hadn’t called my number. My friend who was with me knew that we had come to the right number counter. I asked her which counter I should go to, and she just said she didn’t know and shoo’d me away. She probably had really called two numbers at the same time and was too ignorant to resolve the issue. I wasn’t going to wait another hour for another number so I had to butt my way into another attendant to help me. She was more normal. Not super helpful, but at least not having the insanely rude attitude. Seriously, I have never been treated so rude in my life.
I will gladly drive an hour to another RMV to avoid this piece of trash location.

I hate this place with every fiber of my being.
Now I don’t like waiting in line and waiting on service for 2 hours at a time. I mean it comes with the territory. What I DO MIND is the fact that every single person who does service me at the booths are complete assholes. I mean seriously, I’m being quite polite and well spoken and they’re just giving me the rudest comments, treating me like I’m an idiot (I’m sure I’ve had much more education than they have had in their lives).
The reason I give this place 2 stars instead of 1 is the surprises sometimes when I go there for something and they take care of me at the first window and I don’t need a number. I love that when it happens and the ones working at that window are actually pretty nice most of the time. unlike the assholes at the many booths.

Went this am. On rmv revere websight said no wait. The line was around the whole bldg. I’m 5 min away. Left. Went back home and checked again. It said 2 min wait. Who’s giving info on wait times? Mickey Mouse? Terrible liar! Should be fired!

Well, the RMV what can you say long wait, nice friendly attendants, but make sure you bring everything with you or you will be coming back, saw that happen while waiting !!!
Parking lot is not helpful full of drivers who can not drive, oh well need to renew got to deal, lots of impatience people they get angry and the attentence seem to be just as aggraved after and you try to just get in and out dread it every time !!!

I’ve never dreaded coming to an RMV until going to this one !! I am from the south shore so I usually go to the one in Braintree, but I work up in Chelsea so I went to Revere… Big mistake !!
The teller was not helpful at all ! I tried to renew my license and she said I have two parking tickets from years ago I need to pay. I told her I’ll just pay them over the phone and she rudely replied no you can’t come back on Tuesday. I wanted to scream. The RMV got so loud that the manager had to come out and ask the people to quiet down as if we were in elementary school. Do not come here !!!

Went this am for the BF to get his permit & the wait wasnt that bad… Seems that first thing in the am is a better time to go…
The older gentleman at the desk tends to be the nicest one there… Its hit or miss with the people at the individual counters… Some are nice, some arent… Its the Govt, we know they are all mad, angry workers…
But all in all never had a bad experience at this Revere Location…
The parking lot is another story, you would think being that is the registry of MOTOR VEHICLES, people would be inclined to know HOW to drive and or park… But its just crazy & chaotic…