Babies R US

I can’t say that I have ever had a great experience here. Maybe my expectations are too high or I don’t see these issues in other stores because I don’t go to the kids sections… anyway.
I go to pick up a present yesterday and I found what I needed relatively easily, but there was only one of the specific thing that the expecting parents asked for, and the box was destroyed — it was crushed to the point of being slightly opened and it has skid marks of what appeared to be dirt or rust. I couldn’t easily find an employee, so I waited in line to ask if there were more in the back.
The very nice girl at the cash register found someone to check if they had anymore in the back, and unfortunately they didn’t.
I decided that I wasn’t willing to make such a large purchase with a box that looked like that, and put it back.
A gesture of a discount would have been appreciated… not associated with this location, but I drove up the road to the next location to pick up the item — hopefully in a presentable box, but they didn’t even carry it… despite the fact that they claimed to have it instock on line.

I love this location! The keep the shelves well stocked, its always clean and the service i have always received has been great.

This seems to just be your basic/​lower level Babies R Us. It has the essentials in comparison to the one located at Polaris (north side). The polaris location has much more stuff.
Everyone I interacted with was beyond nice and very helpful!
I will return for my basic needs since it’s the same distance as the Polaris location from home!

Clean and bright store. Very nice baby furniture and clothes. Where was all this stuff when I had my kids… then again that was in the stone age.

I was on a quest to find Peppa Pig, nice easy and fast shopping experience. Bought online, got an email that it was ready for pickup in less than an hour. Best of all was the fact that I was able to get it here rather than going all the way to Toys R Us, awesome!