Tire Discounters

I had some issues with my vehicle due to service & tires I received back at the end of May of this year. I immediately contacted the store as soon they opened this morning and they gave me an appointment for this afternoon. I wasn’t feeling very hopeful due to the staff I had dealt with on my previous visit but I went in today to find almost all new employees & management who were cheerful, understanding, & accommodating. They worked with me to correct my issue in a cost effective manner, even eating some of the cost to rectify the matter. I was pleasantly surprised at the level of customer service I received and will definitely return for future repair or service needs. Thank you Kevin & staff!

Motivated by the low price and free alignment, I went in for 4 new tires. While the counter staff was lovely to me, the service was very poor. On our appointment date and time, they discovered they didn’t actually have our tires in stock, even though they thought they did, and told us as much. Then after the tires were on, we went home. The next day, while driving on the freeway, the car started shaking and making an odd noise. I went back in, and was told I’d have to wait 4 hours, even though the morning I called, I was told I’d be seen immediately, so I had to come back yet again. I was told «One of the tire weights fell off.» I was told I was fixed up, and off I went. The very next morning I got onto the freeway, and the shaking was so bad, I almost had to pull over. I went back AGAIN, and it was discovered that I actually had A DEFECTIVE TIRE. They put a new one on, and I asked for a free oil change. The guy gave it to me, but I’ll never use it, as I will never have my car seen by them again. My opinion… steer clear.
EDIT TO ADD: I contacted them by email several days ago, and have yet to hear a response.

Went there to get 4 tires and a oil change a week later my car wouldn’t start come to find out they didn’t Put no oil in the car I called them and explain to them what happen the manager really didn’t care and blew me off called corporate they said they was gonna call me back and never did this place is a joke I recommend no one to go there for a oil change also told friends and family members as well it disappoint me that customer service isn’t good wen I spent 400 dollars in there. Very disappointed

Thank you Tire Discounters! I went back to them a few years after having my breaks and tires replaced. I found that my breaks were squeeking badly and I was afraid they needed replaced. After what was a reasonable wait, I was told all was fine. The removed the tires, cleaned the brake pads and rotated my tires — NO CHARGE! Oh ya… and this was on New Years Eve! I will always be a Tire Discounters customer.