A-Yellow Cab

Yesterday my mom needed to go to urgent care, and since we didn’t have a car available the nurse suggested calling a cab (if it had been an actual time-​critical emergency we’d have called an ambulance, but the nurse agreed that wasn’t necessary). Mom called A-​Yellow (or A1-​Yellow as they show up in the phone book) since their number was local and she thought they’d get there sooner. We were told it could be 20 minutes or 40 or 50, but since the nurse had suggested two hours we thought we’d be fine.
After an hour I called back, and got a Verizon message that the call couldn’t be completed and to try again later. Thinking I’d mis-​dialed I called again, and asked the man who answered if there was any problem. (They hadn’t asked for a call-​back number, and sometimes people get lost trying to find our street.) He mumbled something about them being on the way.
After another half hour, we decided to call Bell, whose dispatcher said 15 – 20 minutes (and did ask for a call-​back number). I tried to call A-​Yellow to cancel and got the Verizon message twice, then a busy signal several times. Ten minutes later the Bell cab showed up, so we don’t know if A-​Yellow ever did.
I know that some businesses only use cellphones now, and that if this is a small (or even one-​man) cab company they can’t always answer the phone. Even so, someone running a business like this should have a hands-​free set in the car or voice mail or _​something_​so that their customers can reach them. Totally unprofessional on their part. If I could give 0 stars I would.