Christensen Tire & Automotive

When I joined the Army my mother found this shop to do all her maintenance since I couldn’t be there to do it myself anymore. All in all they have always treated her right. But yesterday my sister went in for a tire replacement. She was told the tires from Walmart are different and they can’t warranty the tire. She was looking at the same exact Goodyear Wrangler SR-​A tire, not a different brand or make. So I called Goodyear headquarters to inquire if there was any truth to this. I was told no, all tires come from the same plant, regardless of what retailer they are going to. Long story short, Christensen did admit they had given my sister false info. Honestly I think some misinformation was given to Christensen from his sales rep. At least I hope that is the case and not them trying to get over on my family who has trusted them for many years. I’m an insurance appraiser, and the gentleman I spoke to had a long conversation about the use of altered parts (tires in this case). Again, they normally have been of great service to my family, but this did concern me a bit.

These guys are a complete joke. Same experience as another reviewer, they gave us a LOT of attitude and were condescending jerks when we declined some of the line items in their service «suggestions». Treated my wife like she was an idiot, with the tone of an aggravated schoolmarm. Never taking any car here again.

Went to their Beltline location to get a tire patched and they reneged on their road hazard contract. This on top of the constant up selling, finding issues that are not there… They are always trying to get you with the air filter or some other part that isn’t broken, last time for me it was a battery that «wouldn’t last two weeks» according to Tom… It lasted for another year.
The worst thing is that after I refused to let them rip me off for a new set of tires, the owner and one of the employees followed me, my wife and son to the parking lot and tried to start a fight with me… We had to call 911 to get them to leave us alone long enough so we could get in our car and leave…
Never, ever do business with these people.

Horrible service. They didn’t approve my wife inspection, saying the tire was too low but they had the tire in stock. They said it would be 45 minutes. I picked her up and came back 3 hours alter and they said they sent someone to go get the tire but he still wasn’t back. I said I would get the tire somewere else and I wanted a refund on the inspection since they didn’t complete the work. The employee became irate and rude and denied the request. I was screwed out of $ 39.75. The date was 3÷26÷14. Horrible service. DONT EVER USE THESE GUYS! THEY ARE THE WORST!

In March 2012 your service manager said I needed a new catalytic converter for $ 900 on my 97 Taurus. I had a muffler shop weld the bracket back on for $ 25. Your service manager said my drum brakes in the rear needed new seals and other repairs totaling over $ 1,000. STEVE, my car does not have drum brakes and I have taken my car to 4 shops with no one confirming your diagnosis. I am writing this poor review as you took advantage of our family. This morning your manager Paul insisted my mother come back and apologize, threaten a lawsuit in front of all your customers, and completely mishandle our issues. You know who my family is and you need to deal with your shop. The Arapaho location charged for installing a drivers side bearing and since another shop confirmed this work was not done. I now have the original part and you still will not make a refund. Christensen Tire has proven themselves to take advantage of their customers.

My wife went here this afternoon, for a tire that was deflating. She does not know a whole lot about tires, and I was concerned with the possibility of her being taken advantage of.
The gentleman helping her was extremely polite and professional. He took the tire off and pulled a 4 «decking screw out of the middle of the tire. He brought it to her to show her what the issue was, and assured he could patch it up good as new. (Instead of trying to sell her a new tire.) She opted to go with the advertised $ 19.99 oil change special while she was there, and was in and out in 45 minutes.
Overall, she and I are very happy Christensen, and would definitely bring our vehicles back.

I went to Discount Tires first but since the run flat tires my car needs aren’t common, they wanted me to drive to a far away shop to pick it up myself. This place, although a little more expensive, was willing to accommodate me. They ordered my tire and had it installed the next morning.
The quality of service was top notch. The staff and mechanics are very knowledgable.

After seeing several good reviews on Google, my husband took his car in for the state inspection and they said they couldn’t do the inspection without $ 400 in additional work. He declined and took his car to the VW dealership. The dealership did not find the same «issues» and his car passed the inspection without any additional work being needed. His car has since passed 2 inspections at the dealership and a Valvoline location without needing any of the work mentioned.
In fairness, maybe they saw issues that no one else has caught yet, but we just found it very odd and will not go back based on this experience.

I had come here a number of times because they are only a few blocks from my house and office and they had a lifetime tire rotation deal which I had bought and used every few months although every time they left the tire inflation warning light on. Since I had paid for lifetime rotation I was willing to live with that.
In late August, my car wouldn’t start so I towed my car over to their shop and they told me it needed a new battery which they told me and installed. On November 3^rd my car wouldn’t start again, I had to have it towed to the dealership since my car is under warranty and I thought no way it was the battery and it much be the start or something else. The dealership told me the battery was dead because the cable was not properly connected which drains a battery’s life. They charged me $ 45 service since the battery was aftermarket.
I called Christensen and told them the situation and they wanted me to bring the battery in to prove it was dead. After making a 45 minute trip to bring them the battery they told me they could replace the battery since it was under warranty but wouldn’t reimburse me the other expenses although their botched installation was the cause. I told Kirby (the service manager) I had been there half a dozen times but I wouldn’t be coming back if they didn’t at least cover my $ 45 cost. He told me he didn’t care and that I couldn’t prove the botched installation was the cause. They felt no responsibility for the problem and the major inconvenience they had caused me. Needless to say, I won’t be returning here ever again even if my car breaks down in their parking lot and I have to push it a mile to the next auto shop.

At the time of the writing of this review, this store is listed as closed. It is definitely not closed, though it may be because it’s under a different name. The current name is Christianson Goodyear, which I believe has been around for at least as long as I’ve lived in the area, which is 5 years. I’m pretty sure it’s been around for much longer than that.
The inside is clean just as I would expect a Goodyear to be. I don’t have anything bad to say about the condition of the place.
I went to get my alignment checked and it was out a considerable amount. I expected that. They tell me that they can do the repairs and it will be the cost of the alignment plus $ 250 for the additional work to get the alignment in specifications. I told them I could install the shims myself and would bring it back. The alignment mechanic told me that if I brought it back, they would credit $ 10 toward the alignment then. So I paid, did the work myself and brought it back. I went to pay after the alignment and they were charging me full price. I asked him, «The mechanic said you’d take $ 10 off my alignment if I brought it back to you.» and the service manager said, «We don’t do that. Sorry.» So I asked him to ask the mechanic and the mechanic verified my story but the service manager was still adamant. Long story short, the mechanic didn’t know that their policy changed and the service manager wasn’t going to honor his word. I fought it and the service manager finally relented, albeit very reluctantly.
This left a pretty bad impression on me and I’ve vowed not to take my cars back to them. It’s difficult because it wasn’t my fault that I got the wrong information, but I did take it back because of the wrong information. Otherwise, I probably would have taken it somewhere else, just as I am now. I’m taking cars 20 minutes away, even though this place is right around the corner from where I live.
Good customer service should mean something and if it means something to you, then you should probably look elsewhere than this Goodyear.

I was so excited to come here after the reviews on google and the deal on Urban Dealight. I emailed prior to purchasing the deal to see if my car would be covered and the owner emailed back and replied yes. Unfortunately, when I brought my car in, they honored the deal even though my car took full synthetic oil but told me that they would not honor the second coupon I bought. One of the guys behind the counter treated me like I was trying to rip them off when I specifically emailed prior to purchasing. Definitely not coming back. Now let’s see if Urban Dealight will refund me. They also took over an hour even though I was told it would be 45 minutes.