CVS Pharmacy

Absolutely no interest for customers and minimal interpersonal skills. The store was not busy on a Sat afternoon. They turned away one customer before me and they showed no interest in helping me, from pharmacists or their staff. I wanted to find out more about my pharmacy coverage at CVS since the store is closer than my current pharmacy. The level of enthusiasm they showed ranked lower than a robot. Why should they? They just get a paycheck w no personal stakes.

This CVS is so understaffed picking up a prescription can take 45 minutes in line. 1 person to work the counter and the drive through its ridiculous.
And when I called the prescription in I was on hold for 22 minutes. There 8s no sense of urgency here either. I will renew my future meds at Tom Thumb.

I don’t even know why I still bother going here. Overpriced drugs bad customer service.

Update … Picked up a maintenance prescription which CVS took it upon themselves to fill with a generic drug; for the past five years I have received name brand. I was told that your physician must request no substitutions. When I pointed out that I have ALWAYS received the name brand drug, the pharmacy tech just gave me a blank look and said «oh».

BEWARE: Count your precriptions (expecially any narcotics) before you leave. The pharmacy staff is rude and take forever. Unfortunately my mom’s insurance is not accepted at competing placing and she is forced to use this location. Every time we come it seems we have to get a manager involved. The actual store part of this place is pretty decent. Pictures are done with the times promised and they do have decent sale items.

It is mid morning on a Thursday. Surely, a very slow period for most pharmacies. I was on hold 20 minutes the first phone call before I had to take another call. Now I have been on hold for 30 minutes and counting. They are always understaffed or just dont care but it’s one or the other.
Update: When they finally answered and I told them I had been on hold for 35 minutes they didn’t even care enough to offer up an apology.

Extremely pleased with the pharmacy. Been with them since early 2013, and it has gone from hell to a decent pharmacy honestly. Yes there will be some days where there is a long wait, but give them a break. Cvs pharmacy is one of the largest popular pharmacy chains like say compared to a Target or Albertsons pharmacy, which will have less customers. Their phone service is not great, but everything else is pretty fair. Customer service is great, and many of the techs are competent now. There are 1 or 2 new hires, so they may need more training but it will be worth it down the road because more help they have the better. they run out of stock on certain medications often, so be prepared to wait the next day to pick it up when it comes in. So far, my waits have been close to none. Honestly everyone seems hardworking

The pharmacy is extremely slow… I overheard an angry customer complain about service. The pharmacists there looked tired and overworked. Can’t bring myself to give 1 star but definitely expect a wait.

This is the worst pharmacy I’ve ever experienced. They will lose prescriptions and your order will never be ready on time. Avoid at all cost. The Target at Coit and Campbell is a much better option.
They recently have had computer troubles that backed orders up for three days.
Tonight they physically lost our prescription for our 6 year old who has poison ivy. Physically lost it. Meaning they have no record of it and I have a child who has no meds.
Avoid this business at all cost. Abandon all hope, ye who enter here.

The evolution of the modern pharmacy is a delight and savvy Marketing. From just a pharmacy, CVS has evolved into the worlds most consumer conscious retailers.
CVS is basically a small version of Walmart, with everyday low LOW prices but without the exasperating hunt for a parking space. CVS sells only the things you need. No clothes here. No washing machines. But check off batteries, wine/​beer and a vast plethora of personal care items and just enough kitchen and bath cleaning items to get what you need at a fair or bargain price.
What I really love is the service at this store and the staff at the pharmacy and «front store», calling me by name and always greeting me with a smile.
Adding to the stars is the sheer convenience of being able to always pull up less that forty feet from the ²⁴⁄₇ doors and get in and get out.
This store is always meticulously maintained and stocked. And the location exactly between the tony Canyon Creek neighborhood and the prestigious and culturally elite University Of Texas is convenient to everyone.
Finally — the online pharmacy tools are the bomb. Automatic refills, email reminders, and text alerts mean no waiting and always staying a step ahead of your medications. They also accept every major insurance company and will resolve any issue between what your doctor wants you to take versus the less expensive prehistoric drugs the insurance companies «think» may work. They resolved these pesky issues «behind the scenes» so you just pick up what your doctor ordered.
Now if they could just bring back the soda fountain/​diners of yesteryear it would complete. (Just kidding)
Close to both CiCi’s Gourmet Pizza and The Chocolate Swan too!
I highly recommend the CVS at Nantucket and Campbell to everyone.
Close to both CiCi’s Gourmet Pizza and The Chocolate Swan too!

The pharmacy was very helpful in getting me going as soon as possible. I did not have my insurance card, so they went ahead and started the filling process while I called home for the numbers. I grabbed a couple of grocery items too and everyone I dealt with had a nice smile for me. I know that is not always easy, but everyone seemed genuinely concerned to help me out.

Pharmacy is much improved. The waits are much shorter… Almost no wait at all? This is very convenient for me. I was so upset early in the year I yelled at the staff and the manager, called and emailed the corporate office. Things turned around (not over night)
But they did improve. I have had more positive experiences than negative in the last five months. Way to go folks!!!

Ran in for a pumice stone and the price wasn’t listed on/​near case so, I asked the cashier for the price. Instead of simply scanning the item, Belencia told me to walk and find the «scanner/​item look up» box located towards the back of the store. Annoyed and irritated, I walked to the box only for the scanner to not recognize the item. I then returned to Belencia, and she acted as if I was asking something out of the ordinary. Suck it up and do your job! God knows I’ll take it if you don’t want it. Sticking to Walgreens from now on…

I am updating this review and downgrading this location to 2 stars. The reason why is that this place is a mad house with the same amount of staffing. They have got to hire more people to work the pharmacy. It was 4 cars deep when I showed up so I decided to go inside the building to see if that was any faster. NO!
Instead there were two lines to the pharmacy. I cant believe they won’t hire anymore staff for this. I am just going to go somewhere else. This joint is ridiculous.

This pharmacy is AWFUL AWFUL AWFUL. I wish I could give them less than one star. The people that work there are completely and totally incompetent. And to be clear, this is not based off one visit, but multiple experiences.
Let me be specific when I say incompetent. They are unknowledgeable– as in, don’t know what I mean when I say I need the Nyquil with a decongestant they keep behind the counter. They are unbelievably slow– I filled a prescription there and went to pick it up 2 hours after they told me it would be ready and it still wasn’t filled. And lastly, they have no idea what customer service is. When there are 5 people behind the counter, only 2 of which appear to actually be doing something, while the other 3 are standing around, doing nothing and looking ANYWHERE but at the customers who are standing in line, it’s a bit aggravating.
Why it took me so many bad experiences to learn I’d rather drive 10 minutes out of my way than deal with them, I don’t know. But I guess better late than never.