Enterprise Rent-A-Car

Location stayed open for me after regular hours… More than I expected from a Car Rental company.

Wrong location

Staff is very friendly and helpful. 2^nd time I’ve rented there and used the pick up/​drop off service while my regular car was in the shop.
Loses a star because I reserved a specific class of car on the website a couple days ahead of time, but they didn’t have that car when I showed up. I will never understand why they would let you pick a class of car that they don’t have in stock?!?

The service was fast, courteous and efficient, and the car was perfect for my needs. This is exactly what I like.

I have renterd cars from this location 3 times. Its okay. My only complaint is that I request a specific car or suv months in advance… and when it comes to the time of pick up. they dont even have an SUV/​car you want there. You end up having to wait for them to bring it from some location.
Other then that they do pick you up and drop you off on time.

Small location with limited stock. Employees were friendly.

Friendly and efficient car rental agency. When I had car troubles this past month, we decided to look into a rental while we purchased our new vehicle.
We rented a 2014 Ford Fiesta. It was a wonderful car and I had zero problems with it. It was clean and well maintained. It also had less than 7,000 miles on it.
As far as the service end goes, Enterprise was friendly and affordable. It did take about 30 minutes to clean out the car when my husband went to get it. BUT he only booked it the night before. So, no harm no foul.
All in all, I would definitely rent from them again. It was the nicest vehicle I have ever driven. Thanks Enterprise for the small break in reality! ;)

Overall experience was fine, but I was not impressed with the rental cars. The car that was given to me was filthy inside, and it had this funky aroma inside. The car rattled when I started it, so I was in fear that it would break down.

Buyer beware! If you expect to return this vehicle to a different agency or a different state, there is a charge that is not disclosed until you are standing at the counter. Different location, same state = $ 150. Different state = $ 250. They were very snooty and couldn’t tolerate simple negotiating tactics even though I said ‘please’ and ‘thank you’. All I said was, «I think you can do better than $ 250» and, «Go ahead and run it, please.» For this I was told I was rude and would be refused service by none other than the snooty manager herself. For Pete’s sake, they are a rent-​a-​car agency, not an executive car service or a limo company. Do not rent from these people. Heck don’t rent from Enterprise at all. I could have the same rate at Hertz without the attitude and hiding the so-​called fees.
UPDATE: The same manager called for a customer service follow-​up and didn’t remember me at all. She suggested it was someone else despite my recognizing her voice. When I outlined why I was displeased, she suddenly ‘remembered’ me and became very defensive, justifying her actions. Read this again and think about it folks. She defended her actions during a ‘courtesy call’ for customer feedback. I called her on it — being defensive to my comments — then when she continued, I noted that she was now being offensive. Do no business with this Enterprise branch, they don’t seem to realize they are in a customer service industry.

We had a very good experience with Enterprise Rent-​A-​Car in Richardson, TX. Both the car pick-​up and drop-​off went smooth. The car was in very good condition and a polite Enterprise agent explained the features and answered questions. He even followed up with a phone call the next day, asking if we were satisfied with the car. Everything was fine at drop-​off, as well, with no unexpected charges. We will return to Enterprise if in need of a rental car in the future.

I only used this place because they are hooked up with a body shop that I used. But beware. They brought me a dirty car, just as the other review says, and then blamed me for it being dirty. There were wet stains on the seats in the front and the back which they blamed me for, and the car wreaked of cigarette smoke, which they charged me $ 75 bucks for. I have never smoked a day in my life, but they insist that the things that were wrong with the car was my fault when they brought it to me that way. Beware of all the delightful smiling faces in there. If I had been an asshole up front about the stains and the smell, I would be $ 75 richer, but being too easy going came back to bite me in the butt. Never again will I rent from enterprise.

This is the third time we have used the Enterprise inside Lute Rileys Body Shop (the one behind Salt Grass off of 75 south of Midway). Their cars are horrible. They are dirty and not maintained. We have a Chevy Malibu which in itself is a rattle trap. The tires are bald. Two other cars we have rented here (all due others hitting us) were filthy and of low quality and safety ratings. Try and make other arrangements if you can.