Firestone Complete Auto Care

I have used this Firestone several times because it is a convenient location. And for the record, I am a person who likes to find the good in every situation.
However, I will never trust this place again.
Thinking I was staying ahead of maintenance, I scheduled an appointment to have my brakes serviced.
When I went in to drop off my car, a mechanic was working the desk. He was very arrogant from the beginning and told me that since my car was a VW, it would cost more than the $ 99 coupon. Furthermore, since it was a VW, I’d automatically need rotors so I would be looking at a minimum of $ 300!
He made these decisions without ever even looking at my car and he had an obvious prejudice against VW’s.
Feeling uncomfortable with this, I told him I needed to call my son-​in-​law. I also called an long-​time family mechanic whose shop is too far from my home. He told me to bring it by and he’d give me an estimate.
When I got there, he put it on his rack, and looked at everything twice. He said not only did I not need rotors, but that my pads still had a good 20K miles on them!
I will never trust Firestone again. I feel certain that if I had left my car there, I would have paid at least $ 300 for a repair that wasn’t necessary and would never have known better.
It is quite unfortunate that a supposedly reputable business would take advantage of an unsuspecting customer in this manner.

Took my 2003 cts in for an exhaust leak. 1^st time I had been to a Firestone (new to area). 5 star review isn’t just for the work done on my car. Sitting in waiting room an elderly gentleman came in asking for oil change and air in tires. Salespeople were honest and said it was a few hours for oil change (due to spring break rush). They asked him to pull his car around, though, and checked all tires for air before letting him leave. He arranged a time later in the day to come back. Owner also gave me some advice on how to remove tree sap from my windshield. I tried it last night and worked like a charm. I’ll gladly return here for future repairs.

I’ve been coming here since my first car. They are great and provide excellent customer service. Being a female, a lot of shops try the oh she’s a girl approach and thankfully they do not have that attitude. Ben is the current store manager and I got to tell you I was apprehensive when they promoted him and moved Randy to another location. But much to my surprise he has treated my family and I very well. The few times over the years I have had an issue with people at the store it was handled professionally and quickly. Gotta love a mechanic that I can rely on to be honest and give their much appreciated opinion like when trying to buy a new car and asking well what have you heard about this one. I gotta say it’s nice to find a corporation that has the same feel as a family owned shop.

We’ve used this place 3 – 4 times over the past ten years. Yesterday, my husband takes his truck in because a tire has a slow leak (5 lbs every two weeks or so). They tell him he needs a new tire. He decides to wait to do price checks. A few hours later his tire is completely flat. They removed the obstruction thinking he would replace the tire and didn’t tell him the tire would no longer hold air. He probably would have not driven it, had them fix it, or bought the tire. I’m feeling lucky it happened after he picked our son up and came home. I wish they would have told him they what they did and that they made it worse. Thanks for nothing.
Edited: We contacted this Firestone and they were no help. Firestone corporate (?) contacted us on Unilocal and a manager from another Firestone (nearby) I changed this from 1 star to 3 star because of the help and outstanding service from corporate and the other Firestone. I would change to 5 stars, but I don’t feel like this store stepped up, apologized, took responsibility, etc. I will go to the other Firestone’s page and give them a 5 star review. I’d hate to send more people to this one, but I don’t want the reputation of other Firestone groups to go unrecognized for their above-​and-​beyond help. Go read our 5-​star review for Firestone manager at Coit and Spring Valley in Richardson, TX.

My husband took his car here last week and waited about 2 hours for an oil change. They tried to tell him he needed 3 new tires, even though his car’s tires had just been replaced (they weren’t Firestone). The only tire they said was okay was his one tire that happened to be a Firestone tire.
Unfortunately, we took my car back this week and dropped it off at 7:45 AM. They told us it would be an hour for an oil change and a headlight change. It took THREE hours. We won’t be coming back to this location.

Reviewed wrong location and now it with let me delete it.

I had a hole in the stem of my tire. Pulled in 3 minutes to 7:00pm, yes I was one of those people. They thankfully took my car in to fix the tire. So happy they didnt tell me they were closed. Thanks for great service

I scheduled an appointment to get my oil changed at this location this morning using the online appointment request… and received a confirmation. When I showed up to get my oil changed the guy I spoke with said we don’t take same day appointments… I had the confirmation pulled up on my phone!
He then preceded to tell me that I would need to sit down and wait for them to get to my car. I asked about how long it would take… keep in mind JUST an oil change… he said about 1 ½ hours! What?!
Needless to say I left and went down the street and had my oil changed and was in and out of Mobil 1 (also on Campbell in Richardson) within 20 minutes. They weren’t pushy trying to say I needed other work done and were very nice and efficient.

Went to an «instant» oil change nearby and was told the wait was at least 30 minutes. On a whim, I checked Unilocal for another service place nearby. Firestone caught my eye, and I remembered seeing it tucked away behind Sprouts on one of my numerous visits there. I proceeded to the location, walked in and requested an oil change. I was concerned, because I realized that Firestone was a full service auto shop and it might take longer to get an oil change, considering there were customers there getting tires (imagine that). I had already ventured far enough for said oil change, so I decided I’d deal with whatever time it took, within reason. To my surprise, they pulled in my car right away and 20 minutes later I was ready to go. The price was definitely right, actually less than I’ve paid at many of the «instant» places. Staff was very friendly, courteous and did not try to sell me add-​ons like a fuel system cleaning or any of the many other things typically pushed by staff at other locations. Fantastic experience from start to finish… I will definitely be returning with my other car.

Best mechanic shop I have ever gone to, hands down!

I broke down at the coit and campbell light and just happened to drift into the parking lot of Firestone. I had my 2 and 3 year old in the car with me and I was sort of panicky because my husband is out of town on buisiness. The tech Roger and the manager, Randy Siegel, was amazing and so very kind. They helped me with the kids, got my bags out, stood by the kids while I got my purse and called a friend to help, jumped me off, then pulled my car into the bay. They assured me everything was going to be ok, and I felt like they honestly cared about me and my family being safe and on my way. I was SO impressed! Thank you, Firestone!

Fair, honest, and friendly!
After getting a ridiculous quote from another local auto shop, I checked with these guys, and they gave me a very fair price. They are also extremely friendly, and did a great job on my vehicle. I will definitely be using them in the future.

I’m writing this review to help prevent others, especially women, from experiencing potential rip off tactics. We have taken various vehicles to the Richardson Campbell Rd. location through the years. Recently, we took a Toyota SUV in for a repair that turned into several trips, with increases of about a $ 500 estimate on the second trip. Without going into too much detail, we had researched the problem on line & felt pretty confident in what the problem was. They instead replaced another part and it had to be taken back the second time to replace the right part. The first part replaced just changed the original problem into a new problem.
They charge a diagnostic fee, that is NOT refundable & WILL NOT be applied to any work you decide to have done. Most repair shops I have worked with, apply the $ 100 diagnostic fee to any work you have done. I called another Firestone & it is their company policy to take your $ 100 diagnostic fee and keep it, regardless of any work you have done. Problem is, they DO NOT tell you that up front! I considered it quite deceptive; they choose not to tell you. Let the buyer beware!
I would be more specific about the repairs, but want to avoid any retribution by the staff. When I first took the vehicle in, I told them that we had researched the problem & told them the part name that we wanted checked. They boldly assured me that their mechanic has been there for 20-​something years and is excellent. There was also a noise that we informed them about, but they discounted that information completely & actually told me they ‘weren’t concerned about it.“
What really upset me the most, was upon delivery of the vehicle the first time, I was told that the battery cables were corroded so badly that the cable would need to be spliced and repaired. Scare tactics were also used to tell me how dangerous this job can be & how I should really consider letting them do the work for about $ 60-​$ 70. I said no thanks and drove it home & asked my husband to take a look. He popped the hood and came back in and told me the battery & cables looked as good as the day it was new!
I’m sure some or most of the people there may be honest & I’m not positive who was the bad apple here, but I have a pretty good idea; the guy who said that to me. I’m not going to mention his name, but you get the idea.
Subsequently, we took the vehicle to Toyota Plano, who had serviced it in years past. Their diagnostic fee DOES apply toward any work done. They repaired the part we initially asked Firestone to check on. Their fee was very reasonable and Toyota Plano has always treated us fairly & like valued customers. I highly recommend them if you have a Toyota repair!
Stay away from this Firestone, esp. if you’re a woman, or have a significant or unusual repair!

There are some good things about this Firestone, but it ultimately still gives that sleazy impression that many mechanics are known for. I won’t fault them terribly because I don’t think they did anything wrong per se, but when I ask a question like «can I drive safely with this for a couple days?» it is nice to get an honest answer, which I did not feel like I got today.
I hate when you have a single problem and walk out with a page detailing $ 3k list of repairs.
When this Firestone told me the problem and explained why I shouldn’t drive with it, I called another Firestone (300 miles away!) and told them I was in Dallas and that «a mechanic» told me XYZ and asked if it was safe to drive there. Of course, Firestone #2 said «suuure, that guy’s wrong, it’s safe to drive.» So in other words, Firestone vs. Firestone.

I feel a little silly now, going to gas stations pumping up my tire periodically at $ 0.75 a pop for the past month in this crazy summer heat when I could’ve just gone to Firestone all along and get my nail-​in-​tire issue fixed permanently and for free. They did checks on the other three tires at no charge as well. And they didn’t try to upsell me.
They were understaffed (it was Sunday after all and I’m grateful it was open Sunday), but they didn’t take the madness out on the customers. My total bill was $ 0.00. That’s all kinds of awesome in my book.

This is my second time going to this location — and I highly recommend it. Randy, the managing partner, is honest and helpful and easy to work with. He gave me the rundown on what was necessary for repairs now and what was just a maintenance recommendation — so I could decide what to repair now. Also, he definitely goes above and beyond to make it a good experience — finding coupons for me and telling me how to get future discounts too. He has also dropped me (and other customers) off at work or home so we didn’t have to sit in the store to wait for our cars to be ready.
This Firestone location is definitely worth a visit — and ask for Randy for the best service!

I have to say. the last time I went to a Firestone Service Center they usually will push you to buy stuff and then charge you for stuff that you didn’t want. I decided to go to this one since my wife took her vehicle in for tires when I was deployed. She received great service so I thought I would check it out. Very friendly… didn’t push you for anything you didn’t need. and took care of my tires and even placed a lug nut that was missing on my truck at no charge. That’s twice in a row in my family. I trust this place

I live nearby and someone advised me to go here and was so appreciative of how they advised me to go to Toyota to get my car fixed bcs they would do it for free. I did not know my part was still covered under my 80,000 warranty but the mechanics at firestone did and could have advised me to have it fixed there. While I was there they also took time to talk with an older gentleman and although he required extra attention and service, the mechanics took time and were sure to ask him if there was anything he did not understand. He then started talking about his grandchildren and they listened and paid him great respect.

I work a few blocks from this store and I’m glad they’re close by. Thursday afternoon, I was leaving work and tried to start my car. It wouldn’t. I gave them a call since I’d used them before. Will answered and arranged for a wrecker to pick my car up. Because it was an hour from closing time, they couldn’t look at it right away, so they kept it overnight.
Randy, the owner, called me the next day and gave me the bad news. Not only did they have to put in a new battery (which was due anyway), but the fuel pump and the secondary fuel pump needed replacing. He had to order the parts and the mechanic did 4 hours of work.
Saturday afternoon, I got a call from Randy informing me that my car was ready, but I was out of town for the weekend. Randy said I could pick it up on Monday. They did a great job and were very friendly. I would bring my car to them again. Thanks, guys! :)