Hyatt Regency North Dallas

The hotel lobby seemed clean enough, but my first tip off that something was wrong was the attitude at the front desk. Although not outright rude, the staff at check in was apathetic at best. I didn’t really spend much time in my room as I was attending a conference with events all day and each evening. But on the first night, my room was cold. I turned up the heat but the room didn’t get any warmer. With only a light blanket on the bed I froze all night.
Upon waking the first morning, I turned on the shower and waited for the water to get hot. It never got hot. It was lukewarm at best, so I just suffered through it thinking it would be better the second day.
On the second night, I turned the heat all the way up to 90 degrees, and the fan to high. The temperature did not increase at all. Again I froze all night long, and awoke to lukewarm water in the shower. I called the front desk to ask if anything could be done and they offered to send someone up to the room. Since I was standing in a towel waiting for the water to heat up (which it never did), I declined to have anyone come into my room.
It’s a huge inconvenience to interrupt my routine to try and get these issues fixed, and therefore I opted to save the time in making a call because I was working and had too much to do.
I would certainly not recommend staying at this hotel. I’ve received better amenities (in terms of heat and hot water) in much less expensive hotels. If you do plan to stay here, I’d recommend making sure the heat works and that the water is hot THE MOMENT YOU ARRIVE, so that you’re not caught off guard in a cold room after a cold shower.

Check in was a little frustrating. 2 clerks working the front desk with a line of 3 customers waiting to get attended. 1 clerk was new and the computer were giving them issues (they did not notify us of the issue, but kept us waiting). Main clerk did apologize for the wait after attending me. Very pleasant. Hotel room was comfy, clean, modern décor, cozy and with a beautiful view.

The desk staff is friendly, anything you need is promptly brought to your room by a friendly staff member. The hotel is clean and well located. It could have been the best trip ever if it wasn’t for our room. Your choices for a family here are a 1 king (which I did not choose), or 2 double beds made from stone. They were very uncomfortable. Much too small for 2 adults to sleep in together and much too hard for anyone too get much sleep at all. The tv is old and small. The rooms need to be upgraded desperately. Not at all what I expected from a Hyatt hotel in 2015. It was a $ 99 a night room at best.

My rating is based upon the class of hotels where I feel this Hyatt fits. Check-​in was a breeze taken by a cheery, knowledgeable front desk clerk. The room layout was a bit strange as I had a corner room. I appreciated the decent desk space as I have to work after hours. The office chair was OK but it could have been a bit cushier. The king size bed was comfy. I used the iron quite a bit — it was sticky but didn’t damage any of my clothes. The desk lamp had outlets at the base but it was a little too low as I had difficulty plugging in my phone chargers plus it took forever to charge up my phones. The six outlet pod by the bed was much better. I had the breakfast buffet the first morning I was there — very nice including freshly made omlettes but at $ 20 it was overkill for me as I normally just have tea and oatmeal. Fortunately there is a Panera Bread right across the street. Now the not so good stuff. Second morning I spotted a big roach in the bathroom — I heard things were big in Texas but this was still rather large. I give them a break for one, but there was another 2 mornings later, smaller than the first but still kinda gross. The biggest problem was the outside noise — being off 75 plus the commuter train made it real difficult to work and more importantly sleep. I guess I should have figured that out immediately as I spotted ear plugs on the night stand. I would have hoped that a hotel of this stature would have done a better job of noise isolation. I’ve stayed in hotels sitting near a major road and was never overly bothered by it. But here, I definitely took advantage of the ear plugs and added a pillow over my ears. Then the coupe de grace — I went to the business center to print out my boarding pass plus a a couple of emails that I needed for my expense report. A minimum of $ 5 to access the internet and $ 1 per page. ARE YOU KIDDING ME?! What a rip-​off! OK, calming down, I did notice that I could print my boarding pass for free so I just did that. Never again!

Very well kept place. Staff is friendly and efficient. Rooms are wonderful and clean. Lobby is clean and inviting.

I like this hotel. The staff is great and they have some great benefits for Diamond members. That being said, I’ve got two big beefs that need to be addressed. The AC in the rooms just sucks. In the summer, you need to be out of your rooms before the sun comes up or you will be miserable. Especially after a workout. Lastly, the property needs to be updated. The interior is looking really old these days.

The worst Hyatt experience I have ever encountered. I checked in on ⁴⁄₁₁ for a 3 night stay with Darryl. He was unprofessional, slow and mediocre. I’ve been a Hyatt platinum member for 3+ years and I’ve stayed at a variety of Hyatt’s. Hyatt staff is always well trained and friendly. This was certainly not the case with Darryl. Upon returning the 2^nd day after a long day of meetings, i was unable to access my room so I went back downstairs. (carrying a laptop, bags, purse — what a hassle). I am greeted by Darryl again and informs me that he can’t find my reservation, doesn’t see me in that room for last night, and also doesn’t remember checking me in! I’m late for a dinner meeting and he doesnt seem to be finding a quick resolution to my issue… and the entire time is unapologetic for this huge inconvenience. My personal belongings and personally identifiable information were left vulnerable for HOURS. Also, my room was not cleaned. I then declined all cleaning because i was SCARED to have my room cleaned. I also was paranoid about locking my room while in there simply because i felt like they were going to just check someone else into my room at any moment! Upon check out, my bill was indicative of their huge screw up. I was invoiced for the proper 3 nights, but none of my reservation information was correct and I didn’t get the proper points or nights! Vianey, the manager, assured me that this would be corrected. There’s been no follow up and it is still incorrect. on top of that. i just discovered that they’ve charged my credit card for nearly DOUBLE the amount!
This is the worst Hyatt I’ve ever been to. The décor, the rooms, the staff, everything. I cannot even believe this is a Hyatt. and a Hyatt regency at that!

Not a bad place but not what I am used to for a Hyatt Regency. Staff are great. Nice, outgoing and helpful. My room was very small. Even though it was a non smoking floor, I’m sure the hotel used to allow smoking because there is still that faint smell of stale cigarette smoke in the air. It seemed that they have done what they can here but the pool is below average, the hot tub closed and it doesn’t have that wow factor that normally accompanies a Hyatt Regency.

The staff here is fabulous! Unfortunately, the rest of the stay was not as good as the interaction with the staff. The buffet is so-​so. The first room I was in was very noisy. The second room was much better. (I’m glad the door lock on the first room malfunctioned — I was able to sleep the second night!) It would have been a much better experience if there had been at least a refrigerator in the room.

Glad I only have to stay here once. This place is just okay, nothing wonderful to mention here, although it is located right near the tram — it sounds like a roaring dallas cowboy fan club, hence the reason for the free ear plugs. If you expect wifi, make sure you book a business package otherwise you’re looking at only 30 mins free internet and a $ 14.95 charge for 24 hour pass. The rooms are okay– clean on the surface– tv was average (good selection of channels) and the bed was rather hard. The pillows were also a bit weird, some were down while others were fiber filled.
Also, don’t expect to have lights on when you enter a room for the first time.

Very clean, and AC is blasting, good wifi which is free, overall it was okay.

Lovely bed linens, clean rooms & kind staff. Hotel Breakfast is pricey however in the evening there is a nice happy hour in the bar. Corner King Sweet is very nice & spacious, separate seating area with open floor plan to be able to see the bed & tv. Large bathroom, closet, robe provided as well as iron & blow dryer which is standard. King sweet has a refrigerator, double rooms do not. Enjoyed our stay.

The front staff female was not friendly or inviting. A bit on the snooty side. And the room on the 14^th floor was not impressive. Guess I’ve watched too many episodes of Hotel Impossible with Anthony Melchiorri. I found a Heineken bottle cap in the bathroom. Don’t tell me you didn’t hear that cap sling across the floor when you swiffered… or maybe you didn’t bother because I also found a sticky spot on the floor. It made me wonder what else was just placed, and presented as if clean but is not. The trash container in the vanity area was also chipped. Is this seriously your standards??? Thank God for Unilocal to warn others… addendum the duvet appeared to have a blood stain… just ewww. We checked out at 8 am… won’t ever return.

Checked in for a intown vacation. We live in Plano and I wanted to treat my wife and daughter to a swimming pool. Since I am in the swimming pool business I found the Hyatts pool in poor condition. First the pool was not circulating. Second had a green tint to it which means low or no chlorine. The pool is salt water and only generates chlorine when it is running. Since the pool was not running it looked pretty nasty. I ended up calling the front desk and asking to talk to maintenance and helped him get pool running again. Besides the pool problems everything else was awesome. Also would like to thank Dave Shaver at the front desk. This man is top notch quality. Very genuine and friendly. We will be back.

We stayed here last night for a little getaway. I was able to get a pretty decent deal on Priceline. Unfortunately, the hotel was PACKED with high school cheerleaders for some sort of dance competition. So, the romantic getaway included teenage girls running up and down the hall and slamming doors.
As for the hotel, it was nice, but nothing spectacular. The rooms were clean and well maintained. The bathroom was a good size. I was disappointed that there was not a refrigerator and a microwave when the Priceline account mentioned that in the amenities. So, we couldn’t refrigerate our leftovers. For a four star hotel, and for the price we paid, it should have been included.
We ate downstairs in the restaurant for dinner. Well, the bar area, because the restaurant was closed. We ordered the three dips and chips appitizer. The spinach artichoke dip was the stand out. I liked that they had bagel chips. I ordered the club sandwich. While the sandwich was good, I was frustrated because the french fries were frozen. If I am playing $ 14 for a sandwich, please at least hand cut the fries. My hubby ordered the ribeye. His steak was extremely overcooked. It was so bad he had to send it back. The second one was much better. The waiter comped the steak, which he didn’t need to do, but it was very much appreciated.
We ordered a movie to watch from the television — one that hadn’t come out on DVD yet. That is definitely a cool feature.
When we woke up, we planned to order room service, but couldn’t bring ourselves to pay $ 14 for eggs, toast and sausage.
For the expense of the meals, I would expect them yo be spectacular. Lower the price, or up the quality of food.
We probably will not be back. I will stick to my Hilton Garden Inn’s and their $ 10 made to order breakfast.

I stayed here for work per my manager’s recommendation. Not bad, but not great either. The hotel is near what appears to be a small business park so I would imagine the hotel sees a lot of business travelers.
There is no fridge or microwave. Big minus for as when I travel I like to have some snacks and sodas. Could have the sodas but not keep them cool?
The room appears clean and despite being near the interstate, it was quiet.
I think the next time I have to come to Richardson, TX I will do a little more research as I was expecting to have at least a mini fridge.

We stayed on a short Fathers Day vacation with the kiddo. We get the hotel on Hotwire. The details showed that they had free wifi but this meant free for 30 min and then $ 9 for more time. No way!
Not a great place. Limited at best. Breakfast is $ 19. No microwave or fridge. Room we stayed on would not get cool.
Wouldn’t recommend for families.
A plus. Staff was friendly.

Yep… Did Easter Brunch here. Made reservations for 1:00pm, got seated on time. There’s a jazz band on a stage directly in the middle of the buffet. Not sure how I feel about a woman singing «Here Comes Peter Cotton Tail» and staring into my eyes as I grab a piece of salmon but ok…
WHAT WAS COOL…
The food was great. Can’t complain there.
The service was also great. The server keep the drinks coming and was very courteous.
There’s a breakfast area, a lunch area, and a dessert area. Take the time to walk around before you grab a plate. I went for breakfast and my sister didn’t know about the breakfast until I got back to the table with my plate.
WHAT I DIDN’T LIKE…
Considering it was the Hyatt and everyone was dressy, I’m a little disappointed in how dirty the presentation was. They kept the spoons on small plates next to the food. Yet there were drippings everywhere. All around the small dish and table were crumbs and drops of gravy (or whatever). Everyone was hustling to get the job done but I think the place could have benefitted from someone who could simply stand there and wipe things down. Furrs and Golden Corral were a little cleaner.
I also didn’t like that my water glass was the same exact glass used to hold the floral décor in the middle of the table. Makes me wonder if my glass was ever used to hold flowers… that day… right before I came. Ok, maybe not, but anyway…
HOW DOES IT COMPARE TO BRUNCH AT BLUE MESA IN ADDISON?
It doesn’t. Go to Blue Mesa!!!
WOULD I GO BACK?
Perhaps. I’ll check out a few other places first but it’s good to know this place is here.

Stayed here on business which was booked and paid for by my client yet somehow the hotel managed to also charge my card not once but twice for a one night stay.
Get it together at the front desk guys!

Stayed here for work. It’s closer to where I need to go and has some decent restaurants nearby.
The hotel bar is probably one of the better ones I have seen. It’s not empty and there are tvs and plenty of places to sit (with some privacy).
The gym was enjoyable as I did a run during my stay there.
The rooms were okay. It’s not as spacious as I would like.
They have a hot tub which was very fun to use in the midst of the ice storm.
The part which makes me not appreciate this place… shower was broken and phone was broken on the first day I was there. Dissapointing.