Kroger Food Stores

I want to start by saying I love the convenience of this store. I am there 3 – 4 times a week for food and gasoline. However, it is getting dirtier and dirtier (inside and out) every time I go and the shelves do not seemed to be stocked very well. Also, it has a very sad deli and management has been rude on multiple occasions. I want this location to remain and be successful, but I am afraid if it continues on in this direction that people will shop elsewhere. Please remember that there is an Aldi, a WM neighborhood market, and a Fiesta just a short distance away. Please fix these issues so that our neighborhood can enjoy our shopping experience in your Kroger store!

If it were possible, I would give this Krogers 2.5 stars but instead, I’ll round up and give it 3. My friend and I wanted to make guac today and decided to stop by Krogers to pick up some items. To our disappointment, this Krogers was out of stock of fresh produce. There was no cilantro, barely any avocados, and only damaged red onions left. We had to make an additional trip to a nearby Walmart to pick up our desired items. I understand that Krogers has deals but even the regular priced items were out of stock too. If it’s not fresh produce you’re looking for, feel free to stop by, otherwise, I recommend you stopping by either another location or a different market.

This kroger is the closest grocery store to me. I love that it has a fuel station and I can get great discounts on my gas. The store also has great hours were it is open very early.
Now when it comes to the inside of the store I am a bit disappointed. They seem to always be out of staple items like eggs. They also do not have the variety of food other Krogers have.

This store lacks customer service. It’s like walking into South Oak Cliff, and heaven forbid if you ask anyone for help finding any particular product in their store. I went in on multiple occasions and if I couldn’t find something that I knew they sold, I would ask for assistance; I’ve been told «I don’t help white people», «I can’t help you because I’ll get fired», «I’m not paid enough to help you», or they’ll just send you on a wild goose chase which the end result will be you are still looking for whatever. Furthermore, if you are lucky enough to talk to a manager, whomever you had problems with will ultimately stand five feet away to try and intimidate you from talking to their boss. In addition, depending on which level of management you speak to; you’ll either get a line of crap like they’ll look into it, or you’ll see that manager later on clowning around with the individual that you had a problem with in the first place. Also if you ever need help at the customer service desk, don’t go in the evening! All that’s working behind there in the evening hours is little tramps who have about five to six employees hanging out at the desk who are too busy talking about sex, customers, and how much they’re ready to get off and party it up. Did I mention the lack of professionalism? Last night I asked if one of them would help me find black eyed peas; the answer I got was «no». It was then when I even noticed the security guard they have lounging around eating donuts from the bakery and even asked him since he wasn’t apparently doing his job if he knew where they were, in front of all individuals hanging out at that customer service desk… his answer was simply a full mouth stating” I don’t know what to tell you”.
This store lost me as a customer for sure, if I want to be handled by a bunch of hood rats I’ll hang out at the liquor store. Where’s the customer service? Where’s proper management? Five years ago, this location wasn’t bad at all. The last few months however has me driving to Trader Joes, where I am treated not only as a valued customer but I’m treated like royalty as well. Kroger needs to take notice, their whole store could use an enema.

A huge selection of things you don’t need and a narrow selection of things you do. Strange store.

I used to shop at Walmart but after finding Kroger I ll never go back. The isles are clean and organized. The staff is friendly and helpful and are not afraid to ask you if you need help. Great shopping experience all the way around.

This location is decent enough and has the basics, for the most part. It seems to be an older Kroger as the selection is limited and the interior just looks old.

I’ve only been inside the Kroger store about 2 times, and both times have been okay.
I went back in ⁰⁵⁄₂₀₁₃ to buy a boutineer for my prom date. I ordered it Thursday and prom was Saturday. They had it ready for me Saturday morning. I appreciated the customer service here and the lady who helped be back then was really kind.
I now just get gas here. Its the cheapest i know around. If you sign up for a Kroger plus card you get an additional 3 cents off of each gallon of gas (which is already really cheap).
I would recommend this place, but for everyone to shop with a Kroger plus card.

This Kroger gets 2 stars because it has a fuel station. As for the store itself, I have been to better. They have been out of items on more than one occasion. Also, there was a terrible rotten meat smell at the front entrance when I walked in the last time. That is a deal breaker.
There is also a cashier who just likes to bitch about life in general. I don’t want to hear all of that. From now on, I will only stop here for gas, if it is on my way. The location at Greenville and Mockingbird is so much nicer.

A sad tiny store, far inferior in size and selection to the Kroger down on Forest & Greenville. Went in one Sunday morning around 8 or so, and they had no checkstands open except the self-​check. I had a basketful of stuff, and as I looked for an open checkstand, the kid manning the self-​check says «you can use the self-​check». I said no, as I had a cart full of stuff and I wasn’t going to scan it myself unless I got a discount! The kid said «well, that’s all we have right now», so I replied that I was going to take my business elsewhere — and I left the cart there and walked out. Sorry if he had to restock the shelves with my items, but I drove down to the other Kroger on Forest and it had three checkstands open with real live checkers. Sorry Richardson Kroger, you lose.

Been going to this location for years and I really do like it. They are very friendly here and everyone always speaks. They always have what you need and they are always having sales. And if your really lucky you can catch something good on the mangers special! I’m not sure if the food they do that to is about to expire or if they’re just overstocked with it and I really don’t care! I just feel like it a win win situation and that’s all you can ask for. Great store, great parking and great people! They also help if you don’t have your Kroger card.

This is the closest store to my new house so I’ve been here a lot all ready. This Kroger reminds me of the one I worked at when I lived in Oak Cliff, it is just un appealing to the eye. The parking lot always looks post apocalyptic and dirty. The inside isn’t bad for the most part it is clean and well stocked. The layout is a little odd but noting I couldn’t get used to. I like the produce section because it always has everything I need, but I don’t really like the deli section, it just isn’t organized or laid out like the Kroger by my job in Plano. Obviously I’ve learned that every grocery store in the nice part of Plano is going to be nicer and better kept then most other areas, but the area this Kroger is in isn’t bad so I’m confused as to why it’s so poorly kept. I will be going back but hope that management sees our comments and realizes this store isn’t representing Kroger standards properly.

Kroger is a kroger. What can I say? This particular place has a lot of produce not offered at ones from kentucky. I like it for that reason alone.
Very friendly staff and great store lay out.

I was disappointed in the cleanliness of this store. It needs some serious upkeep. The meat area has a weird smell. It just needs a good, deep clean.
Our checkout man, Syed, did not bag our groceries. Instead, my friend had to bag her own while he went on to the next customer.
I won’t be back.

I don’t understand how this Kroger stays in business. It is very very expensive compared to other grocers in the area — even other Kroger locations.
The produce is mediocre to poor quality, the organization and layout of the store is hard to follow and the checkout is always a headache.
Save time and more so your money and head down the street to Fiesta, Target’s Supermarket, or slightly further and you could go to Sprouts.

Will not accept returns from other stores. I like Kroger in general but this store was not willing to accept a return of a single item (a spice that I had over bought) which I had just bought a day or so prior and for which I had a receipt. I was really unhappy about it.

Soooooo I honestly dont like Kroger… But it’s close to my house. It’s definitely somewhere I dont go to alone at night. It’s not like it’s in a ghetto location it just has this dirty vibe. I mean everything is reasonable and typically clean. I am one of those people who typically go the extra mile for a different grocery store. But when I just have to pick up something quick and easy I’ll go to Kroger.

I am deeply conflicted about this store. This is my neighborhood store so I spend most of my food $$$ here, but I don’t like it.
===The Good===
As with all Kroger stores, you can feed your family economically if you leverage the store brands and sales with your reward card thingy.
The store is laid out ok for a smallish store.
The butcher section is small but staffed by helpful people.
===The Bad===
The deli section is small and generally not staffed by helpful people. I give up about 60% of the time.
Exiting the parking lot is an ordeal. The only way you can leave easily is to go south on Audelia.
The remaining staff is uninterested at best, and obstructive at worst. It is common to see no carts in the store and young employees out in the parking lot shouting, dancing, playing grab-​ass and mock-​fighting instead of gathering carts. This is a failure of management and of the workers’ upbringing. I fear for the future of the workplace in America.
The checkout situation is consistently jacked up. Thank the gods that there are 4 selfcheck stations because it’s the only way anyone can pay for their food. One day the selfcheck was out of order so I went through a cashier’s line. Prepare yourself. This is what it’s like:
Cashier: «What those?»
Me, holding up brussell sprouts: «Brussel sprouts».
Cashier: «WHAT those?»
Me: «brussel sprouts»
Cashier: «they WHAT sprouts?»
Me: «brussel sprouts. B-​r-​u-​s…»
Cashier: Hey, [co-​worker], you ever had BRUSSEL sprouts?
[we eventually figure out how to identify and key in brussel sprouts]
Cashier: «They taste good?»
Me: «yeah, [boggling], like steamed, maybe broiled»
Cashier: «I ain’t NEVER SEEN no BRUSSEL sprouts».
etc.
Understand there is a line behind me as the normal selfcheckout was dead. And here we are, trying, unsuccessfully, to pay for produce. Kill me, please.
Trying desperately to get to my happy place, I wondered how in the world someone can be a cashier in a grocery store and never have seen a brussel sprout. How could one have never been a child and been forced by one’s mother to eat the danged things?