Lennox

Great Product. best units out there. Make sure your units are sized and installed properly.

We had a Lennox heat pump installed in Nov of 2004. We replaced our previous Trane system after 22 years because we wanted a more energy efficient model. We have done yearly maintenance to our system but in December after 8 years the furnace unit coils were leaking freon. The unit would not heat the house. I had an HVAC company come out and diagnose it. They said I needed to replace the furnace at the cost of $ 2500.00. I called Lennox and was told by their representative that the parts had a 10 yr warranty. I then called my repair man to have him come and do the warranty work. He called me back and said that the parts only had a 5 yr warranty. I again called Lennox directly and was told it was 10 yrs. I explained the situation and was placed on hold, they came back on and said after further research it was only 5 yrs. I then sent a letter to Lennox explaining my situation and received a letter back saying they would not warranty the furnace.
I will never use Lennox equipment again. 8 Years is too short of a time for a unit to fail.
I found out that the newer units made in 2008 were warrantied for 10 years. I guess we purchased ours too early :(

Great training, great facility, great people. The building is very clean and has a great cafateria! Took a week long training here and would definately come back. They take care of you and hook it up!