Marquis at Waterview

We have lived here since 2010. We do not recommend you living here unless you like to be condescendingly spoken to with a fake-​friendly smile. The complex has undergone three management/​staffing teams since we have lived here. The first was mediocre and all looked like supermodels but they were nice. The 2^nd wave was even better. They listened to our resident survey and made improvements. They respond to emails immediately and are genuinely friendly – they knew our names and which apartment we lived in (because I order a TON of things online, lol). The 3^rd wave of management (the current as of 9÷1÷15) is a joke. Some of the staff members are really great but the rest are phewww… I can’t believe it.
Besides the residents liking to walk out in front of cars as if their parents are made of pure oxygen or leave their children unattended and walk out in front or behind cars as if they are invisible, the neighborhood is fairly quiet except for the one time we had a couple arguing really loud and slamming doors every five minutes at 10 p.m. while our newborn was asleep. There’s also a random guy that frequents the mailbox trashcan (s) to find credit card offers or whatnot (that’s the only thing I can think of because he had a ton in his hand) to take back with him for whatever reason – I have witness him get in his car and drive OFF the property a few times. Management didn’t acknowledge that they cared. They’re quick to take your money though.
Maintenance has always been great the last five years – they repair or find the problem within 24 hours and if they have to purchase a part, it will be repaired right after they receive the part. It actually feels safe to live here but if it wasn’t for my vigilance, a kid or two would have been hit with my car because the residents let them run wild. There is a lot of shade which is great depending on which way your balcony/​patio faces.
The key fob to open the gates annoys me because it works for me sometimes but maybe it’s user-​error, I don’t know… I’m pretty technologically-​savvy; I like the old way of getting into the complex — we had gate cards that are similar to tolltags. The new mailman or mailmen as of last year has me suspicious because our mail came up missing more often after the old one changed his route but that’s a USPS issue.
I do not like the new management team, they are fake, and the emails that they send out to the residents are condescending. Without going into details, about 85% of the residents do not speak English as their 1^st language. I speak English perfectly well, USA-​born and I am offended by these emails.
The new social events are great and the redesign of the clubhouse is great also. I think the rent is too high for the old apartments. The «luxury» parts are the apartment office, model apartment, tennis courts, walking trail, and the pool-​area. The pool area is FANTASTIC compared to what it was when we moved it. The location is our FAVORITE part about living here but it’s not enough to keep us here for another year. The last time we tried to move out, old management (2^nd wave) wanted to keep us so we stayed JUST for them and next thing we knew, they got rid of the old management and I can’t stand living here anymore.

Ever since I moved in to this apartment complex my view of apartments has changed. Perhaps it is becasue living at Marquis at Waterview has spoiled me.
Maintenance issues are resolved within 24 hours per their guarentee but they do it the right way too, the community is clean and well kept, it is a very friendly environment, the people are very neighborly, and I always feel safe here. The staff is also always very nice and friendly and helpful. If I ever move out it will be a house becasue I would never choose a different apartment complex over this one. Sure the prices are a little high but you get what you pay for!

The service is terrible start from this year. Some office staff doesn’t even know the rent pay for this month is for next month. Because she doesn’t know the policy, she keeps saying you are wrong, I can’t understand you with an impatient face.

I recently moved into Marquis at Waterview in April. So far it’s been amazing. The property is quit, clean, and my apartment is great. Lastly, I would like to highlight the wonderful property manager. I had a package come in damaged and she went the extra mile to make sure that I was taken care of. I would recommend this apartment complex with five stars!

Overall, it is a nice apartment complex. The apartments themselves are outdated and need new appliances. The walkway is very nice and they keep the complex very clean. However, the two trash areas are disgusting.

I’ve been here almost a year, and plan to renew when my lease comes up (unless the rent goes up to much.) I previously lived in the Pradera apartments next door, but was paying the same rent there for a one bedroom upper with lots of train noise that I am here for a 2 bedroom lower with 300 more sq. feet. The layout of this apartment is great, and feels much more homey and has personality. I also like the fact that it’s an older complex with full-​grown shade trees. I couldn’t use the balcony at the Pradera because of the lack of shade (burned my feet once walking out there barefoot.) There are also many more amenities here with the jogging/​walking path, tennis court, basketball court and a much nicer pool area.
Sure, there are disadvantages to an older apartment too. The countertops and fixtures are showing their age, as are the appliances. But if something needs repair, the maintenance folks are here first thing in the morning (not the case everywhere.) I haven’t seen a bug in the time I’ve been here, and I haven’t ever had to request the pest control yet.
You can’t beat the location — close to the turnpike and hwy 75, with a grocery store and bank right next door and all kinds of nearby businesses. You do have to like kids here though — lots of young families everywhere. But other than a sometimes rambunctious child in the apartment above me, it’s pretty quiet here. I definitely feel at home.

The only positive thing about this community is the maintenance team. Jeff is the maintenance director and directs his team very well. The 24hr guarantee is something they take very seriously. The property is maintained in the outside but on the insidee they are horrible and severly overpriced. The appliances are old, the countertops look spray painted, and faux wood floors peel. The management team is incompetent and rude and always understaffed. The manager has yelled at residents in the main office, so unprofessional! The pool and media room have been broken for months and residents are constantly yelled when they use to much paper or ink in the «free business center». Find somewhere else to live, the competition stomps all over waterview.

A peace place to live. Also convinient, next to a supermarket and a gas station, and not far from UTD. There are a group of nice people, holding activities every month with free food. But the rent is expensive.

My husband lived here for 4 years and I lived here for exactly 1 year. We have had a few problems and a few fond memories of this place.
The apartment that I lived in first had issues with the flooring as it used to creak at every step so we moved the management happily accommodated us into a new apartment on the lower floor with wooden flooring and with the new applicable rate. I was very happy moving to the new apartment as it had a lot of sunlight coming into the house, lower floor so it kept my electricity bills in check, I could see people moving around so never felt lonely and a green patch of grass in front of the dining area which gave an added soothing feeling to the apartment.
Everything was perfect untill a few of the problems starting showing up one by one
1. The light fixtures fall off, happened on day 2. of our move into the apartment, and I missed it just by a hair, since I was still arranging my pantry.
2. There was a thunderstorm warning, flash flood warning from the weather department, and our living room got flooded with water as there was water seeping in through the weeping holes in the wall and my living area was flooded with water.
3. The windows kept shutting down even after trying to keep them open again and again.
4. The sink in the bathroom and the kitchen were leaking full fledged which I had not checked while I moved in, so there was a pool of water oozing out when I started using it the sinks.
5. The air conditioning unit inside the bathroom was leaking water.
6. The carpet had a. lot of hair entangled into it, to which they had claimed that they had already cleaned the carpetm.
7. The under area of the cabinets had accumulated a lot of oil and grease from cooking which wasn’t cleaned by the professional cleaners.
8. One of the days the water heater burst open and there was water flowing out of it like a waterfall thereby damaging the things that I had kept in the laundry washer and dryer area.
9. Lot of silverfish that you are bound to find in the closet and washer dryer area.
10. During spring, a lot of small bugs crawl into your apartment due to the level one area.
11. A few times I had to complaint about the noisy upstairs neighbour about the. constant stomping, banging of things in the kitchen especially at 2 am in the night.
12. My upstairs neighbour had the habit of disposing stuff out. of his balcony like hair shavings, pop corns, cloth string etc for which I did complain about it to the management.
Of all the problems mentioned above there were few small problems that I haven’t mentioned about, But I would like to mention that the maintainece was always apt in fixing the problems, usually on the same day.
The management was always apologetic to all this that happened to us and were ready to relocate us to another apartment for which we did not have time and energy for.
The house that we last lived in brought us a lot of good luck sans the problems mentioned above.
The new management that has taken over is really trying hard to keep up with the good work that the previous managers and set their marks for. And I would really want to thank Cristina (she is a sweet chirpy happy faced lady), Eliana and Lisa for all the patience they had with me trying to solve issues with the apartment.
Not forgetting Jo Gandolfi, Darren Ware, and Candice for their help always.
Overall I would say 4 stars to all …

Want to have ants as your adorable pet? Come and enjoy it! I found ants holes in front of my neighbor and my garages (right under my apartment, constantly suffering from that noise) a few weeks ago, and guess what? My apartment is invaded by them now. On the bed, on the table, in the kitchen. Pest control come and go, only the ants stay forever with you. Promise you this will be the worst nightmare if you live here.
And the management. They used to be a bunch of great and nice and responsible staff. And now there’s the lady I’ve never seen, neither helpful nor nice. The truth is they spent all money spent on flowers in the front gate, making everything outside look perfect and gorgeous. Once you live here, you’ll see it’s not. Talking about the gate, our remote quit its job two months before we move out. Funny, live here but cannot get home. I went to leasing office like 4 times and got only one of the two remotes fixed.
I’ve lived here for more than a year, and I have to say the location is great, you got grocery store, shuttle, bank, Starbucks, us75 and everything. But if you choose to have them, you’ll have to suffer from the ants, their altitude and expensive rent.

My first experience was total disappointment, I called to find availability and rat$$ which they quoted me, so I went to visit the property the same day on my lunch, waited over half an hour they had one person working & busy with other clients, so left went the next day and had one person working again, waited over half an hour had to go back to work, so I decided to visit them over weekend in the same week were I have more time, then I been informed that the price went up, which only 3 days after the quote, and been informed the price changes based on market, I was surprised to hear that, after all this is an apartment to rent not stock market, if the management is a professional management they do not play games as they did, I suggest stay way from this place, can you imagine what they will do to you after you move in and if you decide to renew your lease what kind rate you will get or what kind games they will play with you, even I got a follow up after my visit and been informed the rat just went up again, this is all in one week… sounds like a sham stay away.

Marquis at waterview seems no more pleasant to us. They are irresponsive to issues like pests, etc. Roaches are posing a lot of of problems we raised service requests 5 times and no use for 1 month. We were then informed that a guy from pest control will come and we have to empty kitchen cabinets to enable him to spray pesticides. We emptied the kitchen and worked from home that day in order to not miss him and after a full day of waiting, they called up and said that he will not come today. Really annoying. The passenger entry/​exit gate does not work 25 days in a month. The printer at the leasing office always lacks paper, cartridge or does not print well. We now feel bad for taking the lease for 1 year!

The place the a great community with lots of asians there. The only thing I didn’t like is they are so much pricier to live there then at the Pradera Apts right behind them

I really enjoyed my time living here. I had the A1 floor plan and got a price on it I was very happy with. Also, surprising for this area, I never had any problems with bugs/​roaches, so I guess their pest control is just really effective (because I know I’m not that clean).
Never had any problems with the apartment and maintenance was quick to respond to the little issues that came up from time-​to-​time.
The one semi-​serious thing happened when I returned from a weekend trip and found that my bedroom carpet had somehow flooded during a storm. I called the emergency line (it was the middle of the night) and they had someone out within an hour with fans and water-​suckers. It wasn’t dry enough the next day, so the property manager offered for me to go buy some box fans at Target and said she would deduct the price from my rent.
The property is very quiet and a nice place to live. Never had any problems with noise, crime, or other crap that sometimes plagues these sorts of complexes.
Overall I highly recommend this property.