Reliable Chevrolet

Had a 10am appointment scheduled last Tuesday for the initial service on my 2015 Silverado. Was not greeted at drop-​off — had to go inside to find my service rep Andres. Still wasn’t greeted when I walked inside — I had to find him. Andres told me my vehicle would be ready in an hour and a half. I left the vehicle to be serviced. Came back almost 4 hours later to find my truck had not even gone back yet for service. Andres said ‘we’re really busy, but I can send it back now if you want.’ Well, yeah, I was already there and needed service. In hindsight I should have just taken my truck somewhere else. Had to have my wife turn around and come pick me back up from dealership. Didn’t get my vehicle back until the next morning. I will never use your dealership again, much less buy a vehicle from you. I’ve already shared my experience with my friends, co-​workers, and family, many of whom have had similar experiences with your dealership. Very unprofessional atmosphere with a bunch of people who don’t give a crap about customer service or care about people’s time. How ironic that the dealership name is ‘Reliable.’

If there was one word to describe them (At least the used car side) it’s Professional. Also quick and do not waste my time or their’s. I went in close to 8 PM (they close at 9), and they remembered the phone call they had placed with me earlier that day. Speed is another word I can use to describe them. By closing time I was driving off the lot in my new (but used of course) car. Maud and Niko were very friendly and helpful. The service department owed me a wash and detail, and when I took my car in for the detail job they got it done FAST.

This place was like the name suggested. Not anymore. I had my 10 month old daughter with me and needed to meet up with a friend and they would not (not could not) accommodate me with a loaner vehicle. They said it was against policy; yet I’ve never been told that the previous 10 times. I never received a call back from their service department and Chevrolet’s main office contacted me and didn’t seek to resolve the issue. They acted confused by the whole ordeal. I won’t be going back this dealership. They were never the fastest, but would always help you out. It’s shocking to me that they have received numerous awards for service.

I’m so disappointed with my experience with Reliable Chevrolet today.
I’d gone in, after several weeks of research online and reading reviews in all the magazines, to get some firsthand information on the CMY Corvette.
The salesperson who spoke with me was pleasant enough, but not incredibly knowledgeable about the new Corvette, its specs or its options. So I’d asked to possibly take one out for a test drive. He took a copy of my driver’s license and when he returned, informed me that a test drive wasn’t possible. Of course, I was confused as I’ve test driven cars before — cars 2, even 3 times more expensive than a Corvette — so it didn’t make sense to me, and his explanation was even more ridiculous.
«Corvette buyers don’t want to purchase a car that is too far off from zero miles, so we don’t test drive them». I asked in response «so, this dealership doesn’t even have ONE DEMO CAR that can be sold as a pre-​driven car later?» «No, I’m sorry — can I take you to the pre-​owned lot to see if there is a Corvette there?» NO THANK YOU!
I got back into my Mercedes-​Benz that I TEST DROVE and wrote a check for the same day back in 2012 and drove off vowing to never waste my time researching other brands that aren’t luxury brands, specifically German luxury brands. Mercedes-​Benz, BMW, and Audi have let me test drive pretty much any car they offer without any hesitation.
Reliable Chevrolet is a run down, outdated dealership anyway, and the fact that they’re being tight on a CHEVROLET anything is laughable and the biggest oxymoron if ever I’ve heard one.
Good luck to you folks at Reliable — hopefully your business can sustain such poor policies.

I took my car in to Reliable yesterday. Before going I spoke with someone on the phone who said it’s 99 bucks for a diagnostic and if you have work done then the 99 goes toward the work. So I decided to do 156 bucks worth of work (instead of the 1200 that they suggested) only to be told that the 156 would be in addition to the 99 dollar diagnostic charge. Long story short I just paid the 99 dollars and picked up my car without having any work done. Don’t try the old bate and switch with me. That never works.

2015 Chevy 2500 6.6 v8 turbo diesel.
Went in for service (oil change & def top off.)
I was ignored & treated like a homeless panhandler.
I was the only customer standing in line.
Service desk acted like I was imposing on their day.
One rep was on the phone talking about his plans later that day.
Wish I could give a negative star.
Hey service desk! You work at a service desk. In your mind I guess your winning at life. #congratulations

Came in for a repair this morning after calling ahead. Arrived at 9:30 am met with a random service writer who checked us in and asked if we would be waiting for the car which we both said yes. 3 hours later we find out that they didn’t even know we were here and thought it was left for overnight. Once we corrected them they got the car in only to tell us it would be over $ 400 for a battery and cable.
This place has been a comical carnival of stupidity. After years of business repairing and buying many cars from here we will never return again.
The incompetence and poor service experienced at Reliable Chevrolet today is beyond ridiculous.

This is the second time I have had dealings with Reliable and both have been good.
My wife and I had been gifted a used car that didn’t suit our needs so we decided to sell it. I researched car websites (Kelley Blue Book, Edmunds, etc…) to find a proper sale price range. The only company that met that range was Reliable. I felt the others dealers were trying to rip me off. Mark, a manager in the used car section, made an honest offer based on the condition and maintenance history of the car.
While selling my car, I noticed a couple of used cars they had just received. I went back later in the week to test drive one. Muad, the sales consultant, gave me any info I asked for. When I decided to make an offer, they met my budget. It was the best value for the age, mileage and model of car I had found. Also, I wanted to finance part of the car. The pre-​approval process at my bank became a joke and took over a week. I got approval from Reliable the same day at exactly the same rate my bank offered me.
My only complaint is I wish the car had been prepped a little better before purchase — some scratches touched up on the exterior and interior. Otherwise, I feel great about my dealings with the staff. I’d give them 4.5 stars if possible.

Went into look at the Chevy Trax after doing a little research online. When we got there we realized the Trax was smaller than we wanted and didn’t have the features we were looking for. But we enjoyed talking to Perry Cansler a sales consultant. He was very informative and didn’t keep us too long after we looked at it and decided it wasn’t for us. I appreciate him not waisting our time like we found a lot of other sales people doing at different dealerships.

This dealer is playing games with the public.
My daughter Alana called the dealer early Saturday morning about a Nissan Versa they had for sale. She told them she was coming to see it that day. She called back several times to advise she was on her way. When she arrived at the dealer they told her it had been sent to auction. They then proceeded to ask her to sign various documents. She refused to sign them.
Would not recommend this dealership to anyone. Unless you want to waste your time going to see a car you have an interest in and the dealer sending the car away before you get there. While knowing you are coming to see it.

I bought a Chevy Trax LTZ and absolutely love the car!!! the fact my salesman Willam went above and beyond to get me I to the car I wanted for the price I wanted. The overall buying process was easy and pretty straightforward. When I bought my car it was freakishly raining so they redid the detail for me so I had a clean car after the storms at no cost. If your looking for a honest company this is the place to go!

Went back again for a different issue. GM’s build quality, as always, could use some help, but when you take a 10 year old Saturn in for something GM has offered an extended warranty on (which likely doesn’t pay nearly what it should), and get treated like you just bought a brand new Corvette, the dealer is very focused on customer service.
I’ve never given them a penny, but they treated me like I owned the place. I’m impressed enough that my next car will be coming from them.

I agreed with Reliable Chevrolet to purchase a Silverado 1500. The salesman, William, and I had agreed to the price via text message. I went to the dealership the next day to pick up the truck. When I arrived, William told me that there had been a mistake and the truck would be $ 1,000 more than what we had agreed to. He apologized for not calling me earlier in the day to tell me about it. I refused to pay the extra $ 1,000 and left. At best, this price switch is a very poor business practice and at worst it is dishonest. I’m not sure which, but either way they wasted a lot of my time. I highly recommend avoiding this dealership.
After I posted this review, I received a call (voice mail) from the sales GM as well as a text from the saleman offering the truck for the original price we agreed to. Since I no longer trust them, I won’t do business with this dealership, but at least management got involved and tried to do something.

I would recommend buying a car from Reliable. I did not keep the car (easy 3-​day return policy), and they were very friendly and helpful when I returned the vehicle. I was not expecting that.
The salesman, Caleb White, was a delight to work with. So glad he assisted me! I was also able to work with one of the sales manager, Mark Lawrence; this was uncommon at other dealerships during my extensive search. Mark personally wanted me to be happy with my purchase, and handled my credit card refund fairly quickly. I read other Unilocal posts that make him seem terrible– I can assure you that is not the case. He even tried to make something work with another vehicle; unfortunately, none were the perfect fit. The individual I dealt with in the finance department was great as well. I would recommend heading here if you see something you like!

Reliable is the best when it comes to customer service, sales And service! Their service department awesome. I love my service rep Bill Mullen. He is the best!
I have had my service by him for several years now and will go nowhere else!

Not what I was once accustomed to at this dealership. The customer friendliness needs to improve before I go back. Went in on a recall notice from Chevrolet for my Corvette and the person was not that friendly and would not accept an appointment for service as they stated they had no parts for the recall and that I would have to call back to see if and when parts came in. The person was not even interested enough in the customer to take my name and say that he would call me when the parts arrived and service could be done. Great way to have your customer base diminish in a hurry. Perhaps they already have all the business they want. You will notice from a previous review I thought this was a great dealership. My thinking has now been adjusted due to this recent encounter. I was going to write General Motors however know life is too short, so I will find me another dealer. To get a one or two star rating from you means you are having a bad day.

Service Department
Made an appointment with the service department for scheduled service (rotate tires, change oil, etc.) for Friday, 10 AM. I arrived early for my appointment, was told the car would be ready shortly after lunch. Took their shuttle home, expecting to take it back.
I called at 3 PM, the car was not ready. I called at 6:45, still not ready.
They called at 11:45 AM Saturday, the car was ready. They do not have a shuttle service on the weekend, and I was informed I would have to find a ride.

I came here this morning for a service appointment for my Pontic G6 which was involved in the GM recall. This has been an ongoing issue for months, and GM finally got the parts in to fix the MULTIPLE problems that are potentially life-​threatening in my vehicle.
I had an appointment and when I pulled up to the service lot, there was already a long row of cars. Fifteen minutes later as I was still waiting, I decided that I didn’t have the time (or the patience) to wait any longer, especially for a complimentary shuttle ride to work (since there were obviously numerous people to accommodate).
Hopefully, I can update my review when my car is actually serviced.

My husband and I were very impressed with Reliable Chevrolet. Our family is growing and we needed a bigger car, we had been searching for 6 months (since January) and got ripped off a number of times. Because of this we came into Reliable a little skeptical but as soon as we came in contact with them we were pleasantly surprised.
Our first sales guy remembered my husbands name from just a brief 2 minute phone conversation. He helped us find what we were looking for, and since the car had just been brought in they were fixing it up and detailing it, however they still let us take a look at it even though we couldn’t test drive it right away.
We came back a few hours later to test drive it when it was ready. We knew this was the car for us. Everything else went very smoothly and they didn’t try and charge us way more than their asking price (which they had done to us at other dealerships). In fact, theses guys went above and beyond to make sure our car was perfect, including hiring outside carpet cleaners to come in and dye our carpets. They cleaned our headlights, and even threw in a brand new battery. Needless to say we were very impressed and are definitely coming back in the future when it’s time for another car.

Review for Service Department:
I’ve always come here for parts and this is probably the first time I’ve actually had service done by them.
I arrive around 12:15 to see about getting an additional warranty service done to my truck. The cables for the lift gate are corroding and breaking so GM is covering them up to 12 years.
I found this notice as I was going to replace the cables myself and bought the parts. So I go in and ask them if my vehicle is covered. They say «yes» and I ask if they can just refund me the cost for the parts and I’ll give the parts to them to use. Mike says he doesn’t know, perhaps I can just keep it and sell it on eBay, but he asks Robert and Robert says, «I’ll take care of it.»
Mike prints up a ticket and Robert goes off and about 30 minutes before Robert came back. He said I could get a credit on my account and to go see the cashier. Since this was my personal vehicle, I wanted them to credit my card instead and the cashier said she wasn’t able to and sent me to parts to have it refunded. Parts sends me back to the cashier and they refund it. I knew my request wasn’t normal, but I didn’t think it’d make this many waves.
So I’m told it’ll take about 30 minutes.
1:20: I sit down watching my truck
1:39: The tech comes out to drive my truck into the shop
1:59 when the truck drives out (not bad, if you ask me)
2:18, I’m back in my truck driving off.
I seriously didn’t think it’d take 2 hours from start to finish but it did. It wasn’t exactly what I expected but it wasn’t wildly different from what I was expecting too.
For that reason, I’m giving them 3 stars — For handling a tough situation, for a little bit of what seemed like disorganization and for being quick with the repair.