Renaissance Dallas Richardson Hotel

I would give more stars but being from a city where hotels and customer service is pretty much unmatched, I just can’t. I’ll break it down this way, the room is nice and comfortable, sheets clean and crisp, large bathroom too. The air didn’t quite get cold enough, yet the showroom downstairs is a freaking ice bucket!
The front desk is a super contemporary set up which makes it uninviting and frankly consuming. I wasn’t really sure who was working and where I was supposed to stand to ask for help… the customer service has not impressed me at all. No personality what so ever and just not very helpful, like didn’t see to know what was going, even made me question if i was speaking English ! I do like the set up of the hotel how the rooms look over into the lobby and would stay here again, just expect more out of guest services I guess.

Meh. I’ve experienced better. Don’t go during Miss Texas. What a mess.

My family stayed here two nights in April and we all love this hotel. The room is spacious and clean, has a very nice bed! and also kids really like the elevators, facing the inside of the building.
Breakfast buffet was excellent as well, definitely coming back for next time!

Checked into hotel and walked into total construction in the entire lobby. I had called the day before to request a room with a balcony. No problem they said. Got to the room and balcony is locked. Called down — due to an incident the city shut down all the balconies. Only 1 of 3 elevators works so it takes a long time to get to room. A long time with a convention going on. Went to the bar and looked at a menu… informed don’t look at the menu because we don’t have much due to construction. Down to house whites and 1 glass left of Clois Du Bois. Very disappointed.

Great stay and wonderful customer service. The suite was excellent. The hotel is a good distance to all the sights in Dallas.

1990 hotel in bad need of an update and management change. Very poor customer service at check in. Ice machine in my floor does not work. Called room service, let it ring 40 times… no answer. Called front desk… no answer. Called again and they picked up after 19 rings. Then told it would be 45 minutes for a pizza. All this for $ 200/​night.

I downloaded the Unilocal app just to leave this review.
Blood spots on my bed sheets, noisy guests, and very sketchy sounding elevators, construction was a little annoying, the custodial staff tried to enter the room every mornining at 8am without so much as a knock to see if we were still in there, but the worst part was the bar.
Went dowstairs for a little drink and no one was at the bar (Posted hours were 3pm-​11pm). Get back to the room and call the front desk. I was told the bar was open and she had seen the bartender not too long ago. I went back down. A meal server sat me down and took my ID and said the tender would be here soon. After 15mins of waiting, she showed up and started me and my brother on a tab. I ordered a Margarita to start and it was basically a ton of ice and a little mixer… so I decided to get a long island ice tea (pretty much 85% liquour and hard to mess up). Her drink was a glorified lemonade. I’ve had some bad mixed drinks, but nothing like the dry drinks this girl was serving us. My guess is she got in trouble for not being at her post and she figured it was us who got her busted. We ran a $ 55 tab of under the counter «mixed drinks» and will never come back here again… could have driven to a better bar even after those two drinks no problem.

Horrible experience! We booked through Orbitz and didn’t know the scope of lobby renovation before checking in (construction site and covered in plastic). We called to ask about early check-​in and were told we could (an hour and half early). We found out later in the evening, the floor was not vaccuumed, comforter had spots on it and there was no shampoo. The room had a terrible odor, like a cat hat sprayed. We dealt with all of it because it was Christmas Eve and were exhausted from traveling. However, the last straw was my family awakened at 12:15 am by a group of families with small children running up and down the hall and congregating by the elevators. I called the front desk and was told they would handle it. At 130 a.m. With continued noise my husband stepped into the hall and asked them to be quiet. So, little sleep, had to deal with getting a refund from Orbitz for the remaining 3 days we were booked for, find another hotel (Hyatt) a block away all on Christmas morning. So very disappointing. There are other choices in the area that are just as nice, provide parking and wifi. Worst hotel experience I have ever had.

I stayed here two nights in November and was impressed. This was my second time at this hotel, and both times have been a good experience. The room is clean and has a great, comfortable bed. The bathroom is spacious, a nice size closet, and nice views from the rooms. My son enjoyed the elevators, with the windows facing the inside of the building.
We went to the pool one night. It had several band-​aids in it (gross), so that was not cool. There were a lot of lacrosse players there that weekend, mostly young kids, so that could be to blame. The pool lighting is dark, so it was relaxing.
The staff was very friendly. The in-​room blow dryer imploded and smoked on me, with pieces flying all over the inside of it. I think the heating coil broke. The staff was up there quickly, replacing the broken blow dryer.
I was able to get a cheap rate by booking a few weeks early.
I’d definitely go back again.

I never stayed in a Renaissance. I am usually a Hyatt girl but I love this hotel!
It’s like a new version of the Embassy Suites. Anyways… I loved the beds. Crisp sheets and very comfortable. Bed is so big that if you were sharing with somebody you probably wouldn’t touch them. But who are you kidding. I am a cuddler. Black out curtains. The rooms and bathrooms are bigger than the ones in Hyatt Richardson. Oh and they have Aveda products. :D Biggest negative. I would have appreciated some bottled water in the room.
Weird thing about Marriott’s are that they are trying to give you bonus points if you decide you don’t want your room serviced. That’s just weird. It’s like they think the maids cost too much?
The hotel bar was a rockin time as well. I had a great time working on my presentation and having drinks with my colleagues in the midst of the thunderstorms.
Parking isn’t free but it was with the company I am with. Valet in front.

A great hotel with so much to offer, the Take 5 Lounge is great, with wonderful drink soecials, the Crab Cake appetizer are to die for.

Nice staff, nice place. Modern and accommodating.
Unfortunately built like most other chain hotels — no noise protection. I sat awake listening to some guy in the room next to me yell at his wife on the phone for 30 minutes before I could go to sleep. So, I’ll probably look elsewhere next time I’m in the area.

We where there for Miss. Texas week, so the hotel was at full occupancy. So I under stand the elevators being extremity slow. but come on!
It looks like they are about to renovate the hotel, thank goodness. It looks great from the out side but the inside needs to be updated. The Last night at the gala they had a buffet in stead of a served dinner they presented a buffet. It was
disgusting. The location is GREAT, only a couple of steps from the Eisemann Center… AKA the Miss. Texas stage!

Very disappointed in the charges tacked on to an already pricey hotel. Parking was inconvenient and $ 15. Also, wi-​fi was $ 12.95. Other than that, the room was nice and spacious and the bed was comfortable.

One of my favorite festivals of the year is the Wildflower, which just so happens to take place right outside the Renaissance. After a long day of festival fun there’s nothing better than walking 100 yards to a perfectly chilled room and the hot shower that is waiting for us. It’s also amazing to be able to take a late afternoon nap to survive the evening or to escape the afternoon heat.
Since I only ever stay one night I don’t require much other than a comfy bed and a quiet room. The Renaissance gives me both of those and then some. Marriott says they offer the squishiest beds in town and after I zonked out for almost 12 hours this last visit, I believe them.
The hotel info card on our room door said the standard rate for our room is $ 400 (to which I call bullshit) but our reservation rate was $ 130. Throw in some Marriott points that drops that down to free and it becomes very worth the price of admission.
Valet parking is $ 19 and is quite a bargain when you consider you don’t have to worry about finding festival parking and then hoofing a half-​mile in. You could also pay $ 15 to self-​park (I don’t understand that at all) in the parking garage across the parking lot.
The staff can be a bit harried by the end of Saturday night and you can tell they’ve had enough of non-​guests traipsing through the lobby but they’re still kind and helpful if you need anything.
I’m loyal to the Marriott brand for a reason and this location never disappoints.

Being a Marriott Visa holder, each year I receive a free night at Marriott properties that I can take advantage of. This year, we stayed close to home and had a wonderful date night.
I originally was looking for a location downtown and got on the phone with Marriott. Everything was pretty booked downtown, so I selected the Renaissance in Richardson and I was not disappointed. It was close to a restaurant we like, not to far from North Park Mall and the movies.
I checked in on the phone app and selected a 4pm arrival. Arriving around 4:30pm, they were ready for me. Received my room key, $ 10.00 credit at the café or bar, and two coupons for free continental breakfast.
The king suite was great. The bed was so comfortable. And the departing morning was perfect with a little breakfast.
If you are near the area or have a business trip in the area, I would recommend this location. It also has a conference center attached and plenty of parking. Enjoy!

Stayed overnight recently and had a pretty good experience. It’s a fairly impressive atrium style hotel. I loved the room. The bed was super comfy and had a ton of quality pillows.
However, I was unhappy about a few things. The ice machine on my floor was out of service, so I had to go down a couple of floors to find one.
Also, none of the drink machines worked, so I had to go down to the gift shop. Though that might be a lucky thing, since they only offered pepsi products in the machines. I was able to get a diet coke from the gift shop.
Those are just inconveniences, but the one thing that made me very disgruntled was the self-​parking fee (which I didn’t know about until I got the bill). My first thought was: «Really? You’re kidding me? You’re charging me $ 15 bucks to park my own car, not even on your hotel’s property?»
My second thought, which I acted on, was to ask for a refund, which I got without much trouble. On my way out to un-​self-​park, I handed the $ 15 bucks to the valet as a tip. I’d much rather he have it for no reason than for the hotel to have it for no reason.

Not the best hotel I have stayed within the Marriott Chains. Will stay at another hotel in the future:
Restaurant: more of eating in a pub. Food was very expensive, limited selection and bland. Had the baby back ribs: tasted like they were old and warmed up in microwave and then hidden under tons of BBQ Sauce to hide flavor. Small amount of potatoes that were like Rock. No bread, salad etc. Service was Inattentive. I asked for an additional napkin and after 15 mins got up and got it myself.
Room: Airconditioner/​heating not working. Clock not working. Some TV Channels not working. House keepers knocked on my door at 8am to clean room.
Very dissatisfied. Only reason I gave it two stars and not lower is I am a loyal Marriott frequent traveler

Beautiful hotel with a park and walking trails close by. Inside is eloquently decorated and vey clean. Staff is everywhere to assist you. Rooms are very nice and up to date furnishings that are very plush. Has every amenity you will need for business and fun. Dinning and bar area is comfortable and outside patio seating while having a glass of wine is great!

Stayed this last weekend and wish we hadn’t. Bed bugs or something. Went to bed with smooth skin and woke up with sores that look like bed bugs. If I could upload images on here I would post the pics. Giong to the doctor over it tomorrow.
Tried to contact the hotel to inform them but the manager told the desk he was busy, I could hear them talking while they thought I was on hold. For the price and appearance of the hotel you wouldn’t expect it. Probably would have been safer staying at the Pyramid hotel!