Richardson Cosmetic Dentistry

I’ve been going here for two years and their staff is excellent. Dr Goad is very good at what he does and is very friendly and personable. I would definitely recommend this place for your next dentist visit.

I am always hesitant to leave feedback on services. However, this group of highly intentional and thoughtful people always go above and beyond to make sure I’m comfortable. This is the most important to me. They are excellent at reading your smallest body movements and asking «how are you feeling?» They are also great at illustrating the plan they have for you and your dentistry. For that I thank them. Make sure to communicate appointment times with them because if they had one area where they could do some improvement it would be to make sure that the appointment that they give is the actual time you get seen. I waited a good half hour the first time I was seen and had another issue where I arrived early and wasn’t seen until ten minutes after my scheduled appointment.

I love this office. My husband and I started going there almost 2 years ago. It had been a WHILE since we’d had regular dental visits, and both of us needed intensive cleanings that required 2 visits each. Dr. Goad and Patti (the dental Hygienist) both explained the process and gave concrete goals for how to get our teeth in better health over the next year.
I had a traumatic dental experience back in college, and I was impressed that the initial patient questionnaire asked specifically about any negative past experiences. Dr. Goad and Patti asked follow up questions and were very sensitive about my previous experiences (I actually cried in the office, just describing it… and they were both so sweet and sensitive).
I’ve had 4 crowns and a veneer placed in this office, and every person I’ve interacted with has been really nice. Saundra, the financial coordinator, always explains the cost of any procedure beforehand and asks if I have questions.
I’ve taken my 3-​year-​old to Patti for her «happy visit,» and she did really well! Patti is patient and gentle and very natural with children. I will take my almost-​3-​year-​old to her later this year and have no doubt he’ll do great, too.

I’ve been going to Dr Goad for three years and can’t say enough good things about this office. I’ve got big time dentist fears and anxious about even teeth cleaning. He and everyone in his office are so kind and good at what they do.

I’ve been a patient of Dr. Goad’s since ~ 1998. So, over the past 15+ years, I’ve had a lot of dental work done here — the usual cleanings and x-​rays, plus crowns, root canals and some cosmetic dentistry work. I would never go anywhere else. Everyone in that office is professional, personable and pleasant, and Dr. Goad, Patti and Gail are wonderful at putting you at ease while you are being worked on. They always go the extra mile to keep me comfortable. I find the whole staff to be friendly and fun, and I believe they take fantastic care of me.

Only gave 1 star because I was unable to choose zero. There is a reason why its been almost a year since I’m just now posting this.
Been with my dentist for over 15 years. Had a tooth emergency the week of Thanksgiving & my dentist was out of town the entire week. Thought I was seeing Dr. goad for a chipped tooth or filling fell out. He told me I needed a root canal & it couldn’t wait until my dentist returned. First off, I have 2 dental insurances, my secondary always picks up what’s leftover & I’m usually out of pocket $ 0. The front office staff tried telling me they called my secondary & the carrier didn’t find my policy. I confirmed the ID# with the office staff & what they called with. I never got a clear answer on who/​what they called. I informed them I have coverage, but they tried telling me that secondaries don’t pick up with dental. I explained I have had coverage for 2 carriers for 14 years & I have always had dual coverage not duplicate (which they were referring to) After it was learned I needed a root canal, it was «suddenly» that they had my secondary coverage available & confirmed. I realized at this point, they never called to confirm coverage. they just assumed it wouldn’t cover.
I proceeded with the root canal & wish I hadn’t. Prior to the procedure I discussed crowns & such for after. After the office staff left with coverage on the crown. The nurse said «you can get your crown from your dentist if you want». I had already planned on this. When I was leaving, they tried getting me to set up an appointment to get my crown on. I explained to the office staff I would be going to my dentist for the crown. The staff told me I had to come back as they already sent the claim to the insurance. I asked how that was possible when I JUST got out of the chair and the crown was not in my mouth and it wouldn’t be for 4 weeks. They tried telling me this is how they do it. I do medical office billing, and this seemed like fraud to me. They do this to force you to come back. I immediately called my insurance and was told the office was not allowed to bill for the crown until it was «seated» in my mouth… as I suspected. I called the office staff back and they started back tracking & said «oh, yes we won’t bill it until you receieve the crown». After the procedure was complete, 2 weeks later, I received a bill in the mail… it included the crown. I called and spoke to the office manager. I was told this bill went out by «mistake». I told her she needed to remove the crown immediately or I would turn them into my carrier as billing fraudulant claims. I never received another bill from this office.
The procedure:
I have had 4 root canals in my life prior to this one & not one of the four did I experience the pain I did with this one. At the start I felt the drill going through my tooth. When I grimaced, Dr. Goad told me to hold on until he gets through & he’ll give me a novocaine shot in my tooth. Really?!? I had to feel every inch of the the drill.
After all was done, was at home, novocaine wore off… I had severe throbbing and shooting pain through my tooth/jaw…on Thanksgiving day. I had to deal with this through Monday, I had 2^nd part of my root canal on that day & was hopeful the remaing part of the root canal would alleviate my shooting pain. The day after, and for the next 30 days, I again had pain shooting through my tooth & jaw. It took over 30 days for me to chew on that tooth. Of all the root canals, I’ve been able to chew on the tooth on the same day!
This is why I’m now posting this. I started having pain in that tooth again recently. Went to my dentist & found that Dr. Goad did not clean out the entire root. My dentist had to do another root canal & found dead tissue still in the tooth. BTW, had zero pain after & was able to chew on the tooth the same day as the procedure.
I liked Dr. Goad at the time of my procedure, just not his staff. I now would NEVER recommend him as a dentist unless you want to pay for 2 root canals in less than a year. Luckily I have 2 insurance carriers & am out if pocket $ 0.

I went to Dr Goad with the intention of getting one thing fixed, i was told that i needed another and was also billed a higher amount than my copay. i contacted the insurance company for some explanation they said that i was supposed to be refunded the additional money that i had overpaid. *keep in mind* what i was asked to pay was a «Copay,» I did pay my co-​pay but they bundled this other fee in there for something they used and disclosed it as my copay. This is highly unethical and it constitutes as fraud. I contacted the office back and they asked me to do a third appointment to follow up on a cleaning and that they would be maxing out my insurance so i would have to wait another year until i could get back to Mr Goad to fix the original reason i headed to the dentist at the first place. When asking about why i was told what i paid above my co pay the woman i spoke with well we just say that. She assured me she’d refile with the insurance company and get it fixed or refund me. Three weeks go by and the insurance company doesn’t accept it and i contact her and she says they accepted it but didn’t accept it and she won’t refund my money. I have yet to ever see anyone but a dental hygienist and still have yet to have the issue fixed, but if that is how they treat their customer’s I would really caution anyone from doing business with such a practice that operates on such an unethical and subversive level.