Penn Cycle

Service is sliding. Went in looking for a bike, found a model I liked but they didn’t have my size. Ok so they called a different store to check what the computer said they had, the other store was busy and said they’d call back in 5 – 10 min. I waited 15, no call. So I left and told the Penn ave staff to call me when they heard back. They said they’d call in about 20 – 30 min. Meanwhile I went to Erics Bikes, tried a Specialized that I liked, they similarlly checked a different store but got the answer and did the transaction in about 5 minutes. So I bought from Erics and will pick up the bike tomorrow (could have gotten it today). I have yet to get a call back from Penn cycle on that bike they were checking in inventory for me.

If you want a Trek bike, then Penn Cycle is definitely the place to go to. However, Erik’s bike shop definitely has more options available with their Specialized, Bianchi, Raleigh, and Pure Fix brands offered there.
The workers are friendly. David helped me and he is really good. However, I do feel like the service is much better at Erik’s bike shop. I bought a Trek here and absolutely love it, but decided to upgrade my bike and I went over to Erik’s and got a Specialized instead.
However, Penn Cycle is still cool and they run a lot of promos.

Needed new disc brakes on Trek bicycle. Matt and entire service department were awesome. Work done quickly and reasonably. Thanks Penn Cycle. I’ll be back for sure.

Very cool place. Brought a bike in to see if it needed any work after sitting for a while. They checked it out and said it was fine, added some air to the tires and sent me on my way no charge!
They did the same for the people in front of me too.
Recommended highly.

Against my better judgement I decided to give this place one more try to purchase my wife’s bike. I didn’t realize they closed at 6pm on Saturday but I quickly learned it. My wife and I walked in probably around 5:50. We scanned the bikes and we’re ready to buy the one she wanted. Of the 3 associates and 1 manager standing at the front of the store nobody offered to help us. All of a sudden the lights began to turn off. I thought they were having electrical issues but no. They were closing! They literally shut the lights off on my wife and I. At that point we decided to leave. My wife went back in and spoke with the manager to inform him we were planning to buy a bike but nobody offered any service and on top of that they shut the lights off. He said he thought we were being helped and didn’t realize. I still don’t understand why that means you turn the lights off. Obviously this small business doesn’t seem to care about the customer and making a sale.

I’ve had my bike serviced there before and they seemed to do an OK job but the customer service was lacking. There always is a long wait before anyone acknowledges you. A lot of the sales clerks are young arrogant skater boy types who really need to learn customer service. The place is small and there isn’t a lot of selection.
I went back in there again and the customer service was better — I think they have a fair amount of turnover given that most of the jobs there don’t pay a lot. Anyway, I was treated very well by the manager and others.

I have purchased 3 bikes from Penn Cycle over the past 20 years. I always get great customer service. I would never think of going anywhere else. They sell a quality product and have a great service department for tune ups and repairs.

My bottom bracket was almost toast and I was able to get the part and called around and most all of the bike shops around had a long wait time of two to three days. But when I called here they said bring it in and we can put in the part today! So I zipped over and a half hour later I was out the door with a new bottom bracket installed! Thanks to JJ for the quick service and would recommend any one with a needy repair to go here. Thanks!

Penn Cycle is my favorite bike shop in Richfield. The staff always does a great job of helping. They always have the parts I need. As a cyclist, you need one «go to» shop for your parts and questions and this location is mine.
These guys are awesome. (They also sell bikes).

Great service and knowledgeable staff. I’ve purchased two bikes from Penn and have all my service done there as well.

This is the original Penn that spawned the chain. It’s located in an unassuming, almost house-​like building and the sign is so small that I usually drive past it (yes, I am aware of the irony of driving to the bike store). This is not my usual neighborhood so I’ve only been there a couple times on my way to a friend’s house.
The same guy has been working every time I go in and despite obviously being a super bike nerd, he’s still helpful and friendly to the non-​pros. A lot of times you get this condescending record store-​like attitude at bike shops but this guy goes out of his way to avoid that.
I went in the other day to get some tires re-​mounted and they did it right quick. Dude even put on the Packer game for me while I waited.
Despite the bad rap that the chains get (and often deserve) I’ve had nothing but good experiences here.