ARS / Rescue Rooter Ft. Worth

I have an older home without a normal cleanout, so when my drain started backing up I was apprehensive about finding a plumber that wouldn’t charge me an arm and a leg to pull the toilet to snake the drain. I had called a different company that didn’t show up to their appointment, and as the drain got worse, we had to just give in and call someone before it turned into a very expensive problem.
I found this website and knew I’d seen their vans around, so I went ahead and filled out their online contact form on Sunday night. First thing Monday morning, I had a call from them to get it scheduled. The lady on the phone was very empathetic and said she’d get me in for the 9−11am slot. It wasn’t but 5 minutes later that they called me (before 9am) to tell me the plumber was on his way. He arrived and inspected the house to see where the clog could be. He called me with options since I wasn’t able to be there and got right to work. Like any good employee, he offered several additional services over the phone, but was super cool about it when I declined them all. His name was Marcus and my mom said he was so good with my 2 year old son, who was probably under his nose the whole time. He even used a camera which we’ve never had someone do (we’ve had to do this about 5x before) to show us the condition of the pipes and the cause of the backup.
We will definitely call this company for all of our plumbing needs!

Marcus arrived within the time window and was very polite, he always put «footies» on before entering the home. He unclogged the lines and did the job he was supposed to be very quickly.

Had a backed up main line and they were very polite on the phone. KB showed up on time, explained everything along the way, and wore shoe protectors as to not mess up my clean carpet!
Unfailingly professional, reasonable fees, and a 30 day warranty with good customer service.

My air conditioning went out early Tuesday morning. It had been dying for awhile. ARS was there by noon, did a complete inspection and determined it was dead. Their estimate for a new unit, along with additional ductwork, was reasonable. They arrived Wednesday morning, installed the new unit, cleaned up, even replanted some bushes they had to take out and were gone by 6. It’s been great. My house was never felt better. I would definitely recommend them.

I had a bad clog they came out within a hour Kody was a great guy very friendly and made me feel secure that the problem was fixed highly recommend them very pleased with the whole service and was cheaper than other companies.

I had a water emergency, and Jessie responded promptly, was here within the hour. He analyzed the problem, explained it to me, and gave me a written price quote upfront. He had to replace a piece of pipe leading to the circulation pump on my water heater. He even analyzed a problem I’ve been having with my garbage disposal & advised me that would be more cost-​effective handled through my homeowner’s warranty. All this in about 2 hours, I paid $ 340 and consider that a bargain.
Note to ARS: It is not necessary to make your technicians wear long sleeves to cover their arm tattoos unless the tattoos are offensive. I noticed Jessie suffering in the attic heat & asked him why he wasn’t wearing a short sleeve shirt. He never complained, just said this is your company policy. I hated to see him suffering in the heat, fixing my problem.

BEWARE!!! Never accept the first price they quote to you. We needed shutoff valves replaced in an older home. They quoted us almost $ 550 for a ½ hour of work. We passed and told them no thanks. They then called a supervisor to get a «rock bottom» price. They came back at almost half the original price. (Still way overpriced)
I don’t mind a company making a profit, but to blatantly rip off people is just wrong!
I just won’t do business with a company that treats people this way.

On Saturday morning I called Rescue Rooter to schedule an appointment. I explained the cleanup on this toilet was on top of the roof through a vent. The appointment was scheduled for Sunday. On Sunday the first tech came to our house and said he did not have the equipment to do the job. Then, the second tech came out around noon and told us it was not company policy to clean out from the roof, so the charge would be $ 308 (twice as much as through the roof to do the cleanout). Since now it is noon on Sunday we really don’t have much recourse but to go ahead and use ARS as it is too late to get someone else. We agree to the charge and the guy that came out said well, before I rooter the sewer line I want to run my camera to see what’s going on. He runs his camera down the line, sees a soft clog and clears it with the camera line. He never had to run his rooter down the line, did less than 30 min of work and still charged us the $ 308 (minus $ 30 for a senior discount). When I asked if he would charge less because he did less work (as in never having to roto root the line) he said «well, I cleared your line didn’t I?» DO NOT use this company! Find someone else!!!

I needed some quick service (not emergency), so I started searching for plumbers for a couple of simple fixture replacements. Based upon reviews here, I decided on ARS and was disappointed with the result. They were able to make it out when requested, but the service was extremely expensive. It was nearly twice what I was quoted by other vendors, but none of them could fit my time schedule. The work required an inspection and their agreement said they would not cover any additional parts needed if the inspection fails for some reason, which is completely different from any other inspection I’ve dealt with. They also said they would schedule the inspection for me, yet failed to do so properly based upon the day I requested. They somehow scheduled the inspector to come twice when I wasn’t home, which caused him to be rather annoyed when he finally did come on the day I requested. Overall, I am not very satisfied with ARS and will not be using them again.

Just like anyone else, I think we did a basic google search for nearby plumbers and ARS Rescue popped up. Our plumber/​technician Bran was great. I never do reviews, but if you are like us, and every penny counts, you don’t want to waste your time or money. 4 stars only because we placed our call at 9:30am, a 10−2pm window for someone to arrive, and to arrive around 3:30pm. Total bummer when you feel like you wasted a day off. On the bright side, they offer coupons, discounts that were worth the wait.

I. Am. A. Moron.
I just paid $ 60 (home warranty co-​pay) to have a plumber come out to spend 10 minutes and show me how to reset/​force drain my disposal. My wife and I thought we had serious plumbing issues as our dish washer and kitchen sink weren’t draining. Wrong. We just have no basic understanding of plumbing.
Oh well, at least Carl was cool and showed us what we needed to do next time!