Hapo Community Credit Union

Extremely rude when talking to them on the phone as I don’t live close and they held my car loan. It is going on 3 months and I still don’t have my check for the amount they over drew my checking account at another bank for to pay the last payment. They just automatically put it into a savings account which I NEVER authorized to have money deposited into. Never received any phone call asking what to do or send it back to the account they withdrew from initially. They sent me a check which never arrived once I called upon the matter. I asked for a stop payment and reissue via a wire or overnight check. They refused to cover the expedited check or wire fee to ensure after a month of waiting that it would finally arrive after they had such poor service. Still NO check even as of now. Good thing I don’t live paycheck to paycheck because they could careless if I ate that month or could pay my bills. WORST bank experience ever, even in comparison to big banks. Zero help, friendliness, or real knowledge.

Unproffesional and rude. Will not do business here again. Company unable to follow through with request or update info. Then they get rude and talk over you like its your fault that they dropped the ball. Buyer beware

I was going out of town Friday morning, and went to pull out cash before the bank was open. The ATM machine went crazy and did not give me any money, but said I withdrew $ 180. I was pretty upset, but saw an employee start to walk in, and I yelled out and asked her about what I needed to do.
I ended up speaking with Kristin, and she was so very helpful, she took my receipt, and said she would fix this issue for me and not to worry. And within a couple of hours, the issue had been corrected.
I was so very impressed with how she handled my situation (as I am sure it must be annoying to be confronted while walking into work).
but so appreciate her taking the time to make sure that my situation was resolved. Thanks Hapo, and thanks Kristin!

this bank is the worst bank to go through the drive thru it takes me at least 25 to 40 minutes total just to put a deposit in. the representatives are nice but the bank line takes forever and I was only the second car. next time I will definitely go in to the actual facility to use the teller.

**Update**
This bank continues to be rude and condescending when I interact with them. There was a banking issue that resulted in my insurance auto-​payments not going through. I had no idea, my insurance provider did not let me know. I found out by HAPO asking I provide proof of insurance. When I found out my insurance had lapsed, I resigned up that day. What was told me was «get us proof of insurance when you can» no big deal. When I called that I re-​signed up for my insurance I was told (very rudely) that I would be charged for a service I didn’t know I needed and never received any information about it.
They are liars and provide horrible service. I wish I could easily get out of my financial relationship with them. They are one of the biggest source of stress in my life.
AVOID HAPO!

I’ve been with Hapo for 14 years and have always been happy with them. The other year, someone snagged my debit card information from an online purchase I’d made. As soon as these hackers made a purchase with my card, Hapo caught it and notified me that some unusual activity was taking place with my account. I was able to get it fixed almost immediately. I was very impressed and pleased with how they took care of the situation.
If you want a bank you will only be pleased with, choose Hapo Community Credit Union. You won’t be disappointed.

I’m impressed with their service at the Richland branch, and Hapo overall has pretty competitive accounts locally for savings and checking. The lines here are generally short, and I have never had trouble depositing or withdrawing checks.
Today the lines exploded right at lunch hour, and even the manager came out to start moving the lines along. Nice. Tomorrow is her 18^th year working at this branch and she loves it. I am travelling internationally and she gave me valuable advice on staying safe financially with a debit card and traveler’s cheques.
Overall good service, knowledgeable employees, and short lines! Hapo is opening new locations in Moses Lake and expanding in Walla Walla. I hope that means they are doing something right!