Sprint Store

A while back my family switch from AT&T to sprint when they cut the prices in half for changing carriers. its now been over a year and they have not cut the prices as they advertised.
I don’t advise anyone going to sprint

I had a wonderful experience today at the Clayton location!
Randall acknowledged me immediately upon entering the store, and after visiting the Galleria and Washington street locations with no success in switching my service, I was somewhat frustrated.
Needless to say, Randall made it very pleasant, explained the best options, and I believe I was out the door in less then 20 minutes! Everyone in the store appeared upbeat, friendly, helping everyone !
Kudos to Sprint for hiring Randall, excellent service!
Clayton location rocks!

The friendly staff are offset by the terribly slow service. The wait was just painful, and I was only one of four customers waiting. It makes me very happy I am now an AT&T customer. Sad to say, they lost me on the wait.

Try not to be hyperbolic in my negative reviews… but this place is the worst. My wife and I were there close to 3 hours trying to switch from ATT to Sprint, and it wasn’t particularly busy.
Mostly though, we were just lied too. The 100 credit for each phone number we got for transferring from another provider? Its been 3 months and we still haven’t seen it.
The plan? We were told it was about $ 60 after taxes and everything… its around $ 85 a month!
Please, for your own sake! Don’t go to this store! I hardly recommend Sprint and detest this specific store.

Terrible store, workers take forever on customers waiting. I mean it’s okay to take 20 mins on a customer but a whole hour… Disregard that there were four workers all just talking about random things while I waited. All I had to do was pick up a phone and it took me 3 hours… Seriously. Also, make sure you get their info once they tell you of a deal they have bc once you go back and tell them about it, they’ll say they never had that. So pretty much just lie to your face.

Astonishingly bad service… no one to take ypur name. long waits indifferent staff… makes one want to go T Mobile

Rude rude and rude…
Horrible customer service and I was only in there for 3 min.
Went in to transfer my photos from my 4s to my 5.
And see if I could have them put the buy back money towards my bill.
Simple.
So when I walk in 2 sprint workers are at that desk right up front and I don’t get greeted. Then I walk around them to ask a separate employee if I had to sign in somewhere (at the time I didn’t know that desk was the sign in place)
So, he’s like yea up there and gestures to the desk. I walk to the desk and he walked over there to. Mind you now 3 people are at that sign in desk no one even acknowledged me. –_​_​_​_​– rude.
So I stand there and the 3 of them are talking amongst themselves.
And the guy I I initially talked to was like «oh I forgot I gotta sign you in» (duh dumbass)!after a min of me standing in front of them.
Then he said okay what do you need… I told him what I needed. and him and another guy just laughed… Like what I asked was a joke. He said the buy back money goes towards accessories and (I told him I had 900 photos) and asked how long it would take and he said «pssh 900 days «to his friend and they both laughed … Umm not cute.
Instead of being professional and nice they were all jerks I wish I would of got that guys name black guy tall hate to say it but attractive… I think he had an earring.
So they finished with that and all I could do was stare in awe.
Then all three of them just keep talking to each other disregarding me.
F you guys!
I just walked out and none of them said anything. –_​_​_​–
Very disappointing when you come in contact with horrible customer service.

This is a decent location if you have a lot of spare time on your hands. I, on the other hand, am a working momma with not a second to spare when it comes to errands of this sort.
I stopped by ten minutes after opening on a Saturday morning because my phone was on the fritz. There were already ten people waiting in front of me! Luckily, someone was with me after a few minutes of waiting. The customer service professional knew immediately that my battery was the problem. She recommended that I leave for an hour and come back to retrieve my phone. Little ol’ niave me, came back in exactly one hour, thinking I would be set to go…
The next staff member brought my phone out, reiterated that the battery was the problem and then told me that even though I had full insurance coverage, it didn’t cover my battery. Pooh. I said to hell with it, bring on the charges and the fixed phone. But no, they didn’t carry my Galaxy S2 battery in store. (Mind you, this store is huuuuge… how is there no room for a few batteries to keep in stock?!?)
My next option was to order a new battery, but woah, that would take at least two business days and some shipping and handling. WHA?
What have you done for me lately, Sprint?
Couldn’t they have simply told me, up front, that my battery needed to be replaced? Why did I have to leave for an hour and come back to hear the exact same thing? And why am I paying for insurance? uggggh
After three phone calls, I found my brand new battery at Batteries Plus on Watson and Laclede for $ 16 less than the Sprint price (plus no shipping and handling!)

Worst experience ever. All of the negative reviews posted are true and very similar to what I went through tonight. The employees are dismissive and could care less about customer satisfaction. Stay away from this store. If you must use Sprint, go some place else

if i thought my last review’s experience was bad, this last time was worse. i received a text message from this store alerting me that my replacement phone order had come in and to make an appointment or call to make the exchange. i went online and made an appointment. upon arrival, i went straight back to the phone repair center and spoke to the guy who helped me the last time. he stated that someone from the sales rep. department was alerted that i was there and would make the exchange. my name was put on the overhead monitor (in yellow for ‘appointments’) and so i sat to wait for my name to be called. the repair center guy said it would be about 10 – 15 minutes. so i waited. and waited. and waited. FIFTY MINUTES go by AFTER my scheduled appointment and no one from the sales rep. department called my name. i sat and watched while the sale reps and store manager were hanging around and fooling on their own phones and would disappear to the back or out front. this all happened under the store manager’s nose and she acted like she was clueless that people were waiting so long. this was obviously unacceptable, so i returned to the phone repair center line and the guy did the exchange for me anyways. as he was helping me (1 HOUR after my appointment now), the sales people finally call my name.
the store manager lady is totally useless when her staff can’t get it together and stop messing around when they work at the store. this all happening while she’s on the sales floor. maybe she could do better customer service and pay attention to the monitor with the customers’ names who are waiting (or have appointments) and get her own staff off their own phones and actually attend to the clients. do your JOB, woman! i’ll drive the extra 10 (even 20) miles to another Sprint store so that i don’t have to return here again.

The worst thing about visiting a Sprint store outside of the other customers (they are always in their pajamas at this location) is the fact that Sprint corporate has done an awful job empowering their employees and sales people. There is virtually nothing the in-​store crew can do anymore to make their customers happy. This tells me that maybe Sprint isn’t too concerned about their customers’ happiness?
I have now had 5 phones in the last nine months– all of them crapped out on their own– my phones never even have scratches on them. Sprint has limited their store employees to such an extent they cannot solve the simple problems that people encounter every day. Sprint– if you are going to sell crappy phones, then you need to let your sales team replace them with something better. Not a refurbished piece of junk. A real phone that is going to work. And no, I don’t want to hear a WORD about how you don’t make the phones. You sell them. Sell products that are quality or don’t sell them at all.
I am sick of having to call into Sprint corporate customer service and spend a full day on the phone with them for every little issue I have. Why should I not be able to go to my local store and get my problems sorted out? I’ve been a customer for 15 years. And pay my bills on time every month. You think that would mean something to someone.
I am giving this location two stars only because for the first time ever, I received helpful customer service last night. Thank you very much to Derek, Chris and Tony for doing everything you could to assist in our painful relationship with Sprint.

Its busy, but all phone stores are busy. So go here and ask for Dre. He let us know all of our options. He helped us get extra discounts. He kept our names on lists for the phones that we wanted and called to keep us posted on their arrival. He answered all of our questions and was the most friendly person we’ve spoken with, and we’ve dealt with ATT, Tmobile, and Sprint all within the past week. We are not with Sprint any longer because the service in our businesses is unimpressive, but I’d work with Dre anywhere and any time.

This place and this company are the worst. Back in today. 5^th phone in 8 months.
I hate sprint and wish i had super consumer powers to make a faceless company give a shit.

My worst customer service experience. Ever. Seriously.
1. Phone gets a little wet and stops working.
2. Call Sprint Store on Clayton Rd. and make an appointment.
3. Arrive at store at appointment time. Greeter says there are no appointments at that time and that one was never made in my name.
4. Give phone to tech. Tech says phone will be looked at they will call when they figure it out, in about 20 minutes.
5. Wait 2 hours without a call. Call Sprint Store on Clayton road. Put on hold for 10 minutes.
6. Call back. Customer service rep says «oops I accidently got you lost in the system. your phone is ready right now»
7. Return to store, thinking that phone is working again and ready to go. Tech says phone is actually not ready and needs to be replaced.
8. Order new phone from store.
9. Old phone dries out and starts working again, after tech said it should be replaced. This was before the new phone was picked up.
10. Call Sprint store and try to get refund for new phone that was never even picked up from the Sprint store.
11. Told by store manager than I actually paid a «service fee» for a tech to spend 2 minutes looking at the phone, rather than an equipment fee for the new phone. Told that the $ 99 is unrefundable and I must pay it.
12. Talk to corporate Sprint. Some resolution on matter.
Overall the WORST customer service I’ve ever experienced, anywhere. The store could not do anything right and most of the employees were very unfriendly. They were completely unwilling to refund a $ 99 «service charge», even though they performed no service besides a tech looking at my phone for 2 minutes. Despite the fact that I have been a Sprint customer for 5 years. Corporate Sprint was marginally better.
Avoid at all costs.

I hate going to get my phone fixed. There is always a long line of people who think they are important mixed with slow help. This store is unfortunately no different.
I went to the store last week to get my phone fixed. After adding me to a list (which appeared on a flat screen TV in the center of the store) and asking me to wait, they informed me they had to order a replacement. No big deal, I had them bill me and they said they would call when it arrived. Nice, they are working for me.
They call me a few days later to say my phone was in. I took the first chance I could (later that day) to go get my phone. I got there around 4:30 and realized I had to add myself to the list again. I was the 5^th name on the list, so I figured I had some time to kill. I ran some errands in the meantime and showed back up at 5:15. They skipped me 3 minutes to my re-​arrival. That’s understandable. They had to re-​add me to the list as the 6^th person. I was a little upset, but I dealt with it. Finally, at 6:30 (1hr and 15min later) my name was called.
Although he was very nice, the staff member told me that he would have to locate where my phone was. He looked for 20 minutes. I patiently waited by the counter while he went on a voyage to locate my phone in the 500 square foot facility. I finally got my new phone. If I hadn’t been excited to get a new phone, the rating would have been lower.
I would generally stay away from this location, or possibly even stay away from all wireless repair shops.