Queens Auto Mall

The good: they have a huge selection of cars. The bad: My boyfriend and I bought 2 cars from here. First car we bought as soon as we pulled it off the lot I had to get the car serviced. The warranty they sold me was crappy and a head ache to use so I ended up getting a refund for it which they didn’t refund the full amount only reimbursed me for the time left on it even though we never used it. For the Second car we bought I specifically told them to service the car before they gave it to me so that I don’t have a repeat of last time. Within a week the check engine light came on. I called them they told me bring it to their mechanic Bruno (whom is extremely rude and acts as if you annoy him and he’s doing you a huge favor) after I got the car back from Bruno the check engine light came on again. Frustrated with the situation I payed out of pocket for a tune up and coils. Even after that the car was still messed up mind you we haven’t even had it 6 months. So I called for them to repair it with our so called «bumper to bumper» warranty. I received a run around every time I called for about 2 weeks. Finally got a hold of Jonathan and was sent to mechanic but I had to pay a deductible and go without a car for 2 weeks and pay for a cab to and from work everyday. This was a nightmare. I just got the car back about 2 weeks ago and I’m praying I have no more issues bacuse this is really out of hand at this point. I would not recommend this dealer to anyone or ever go there again for the simple fact that they treat you good before you buy the car but than treat you like crap once they’ve taken your money. I will update Unilocal but I just had to vent my frustrations.

This place really does deserve zero stars, They quoted me a different price on craigslist which was already high in value for the car to begin with and they had all their info an craigslist, then when I waste 45 minutes getting there I had to spend another 30 minutes looking for parking. Then I was shown the car by a very nice guy but apparently he had no information regarding the car. I then waited around 20 – 30 minutes to talk to the sales manager. The sales manager who had horrible english and I could barely keep up with what crap he was saying, said oh the advertised price on craigs list was the downpayment and you had to pay 3k over that price. I said WTF are you crazy and he just very rudely gave me his hand to shake and had that GTFO of here attitude. I will never ever go to this place and I think nobody should be treated like that.

Prices online are a scam to get you in. They try to force their financing on you even if you already have financing in place at a lower rate AND they add a «reconditioning fee».of $ 1500. And not one salesperson was a native New Yorker. I felt like I was in another country! This place SUCKS!!!

The worst experience ever. i made the mistake of financing a luxury vehicle from them. The vehicle has never operated correctly. In fact, the engine light came on immediately after pulling off the lot. I took it back and it was repaired. Since then I have had numerous problems with the vehicle. I literally have not been able to drive the car for 5 of the 9 months that I’ve had it because the dealership has refused to honor the extended warranty. Do not buy from here! DO NOT BUY FROM THIS PLACE!!!

One of the worst dealers I have ever experienced. Priced an Audi A6 at around 8k but was told that they could only put me into a Ford Escape. Then when I was about to walk out offered to finance me on the original Audi I wanted. Dishonest sales manger. Only honest person was the new guy who had just started. Stay away

Went here once to check out a Honda S2000 they listed on their website. There were no photos of the car online, so I decided «why not, there aren’t many dealers with S2000s so might as well go see what this one could possibly look like»
That was my first mistake, giving this place the benefit of the doubt. Sure, the big «AUCTION» and «SALE» signs have lured in customers for years, decades even, but don’t waste your time here. I went to go see the car and realized no photos had been posted because it was not worth photographing. The car was a complete basket case, and overpriced at that.
Now, as if it can’t get any worse, the salesman who showed the car to my father and I treated us as if we just walked in from the homeless shelter. Now I don’t know about what others think about this place, but Queens Auto Mall is not where the rich and wealthy go car shopping. I am neither rich nor wealthy, but I also did not walk out of the homeless shelter. If I am courteous to the salesman, I expect it back. I was spoken to as if I had $ 5 to my name, and I never really appreciate that when car shopping. I’m not here to prove anything, but also don’t need to waste time listening to some salesman speak to me like I do not know about cars or car sales.
Well it didn’t end there. I received calls for MONTHS from this place, even after I told them I already purchased the car of my dreams and after they sold the S2000 they had in their inventory. Good thing I used Google Voice and added them to my block list after 3 months.
Complete waste of my time. I recommend you do not waste yours!

Whatever you do. Do not buy a car here!!!
Where do i begin…
I was looking at 2007 bmw 328xi listed at 10 000
Online… Once i was there they told me there was an extra 2000 added to the price (deposit not included)
Proceeded to go to the back and spoke with «manager» jonathan… Off the bat he refused to negotiate on the price of the tag.
I don’t know about you but negotiating has always been a price of the car buying experience soooooo i was a little confused.
He proceeded to add on «fees»
$ 995 reconditioning fee that comes with absolutely no guarantee. Not even 30day
$ 895 destination fee (what it cost to bring car here… from where nikka africa???)
$ 495 auction fee… Which i would have no problem with
$ 225 tittle and lien release fee
$ 37 inspection fee good for 1 year yet still comes with zero guarantee
??? Bank fee which remains a mystery till i run my credit. Average fee for a subprime loan varies from 1500 – 3000
Sales tax about $ 1000
Lets add a 24.9% interest rate on a 5 year loan
If i was mentally retarded i would end up paying somewhere to the tune of 35k for a 9k car
This is not a business trying to make money.
This is guidos in cheap suits exploiting hard working people and stealing from them.

I recieved a call after placing a request on a Toyota .But after I decide to go there A salesman who I didn’t ask to speak to decided to run my credit .I told him I could get a consign if I didn’t approve. But I did approve. He
I had my girl come and cosign and we put five hundred dollars down on a Camry after being rushed to make a decision. Now I knew I would not get this car but with money down and a cosign I wanted something
long story short they didn’t want to deal and everything the other comments they are saying is true because they said I could only get a Camry and use a cosign. Then I seen a scratch on the bumper and it looked like it was
I was told my deposit will pay for it .It was my fault for noticing it. Wow!Rudy is not good.

Worst place to buy a car. Don’t buy or trust anyone from here. Jonathan is all talk and full of lies. I unfortunately bought a car from this place and it a a completely disappointment. He said that the battery of the car was practically new and if something were to happen he will take care of it within the year. Here I am 10 months in with my car and my battery is completely dead. I called and Jonathan transferred my call to his boss Dean, basically not wanting to deal with this situation and Dean tells me that corporate is not going to allow change of battery. I asked to speak to corporate he said no, get a new battery and that was it. Be aware and don’t buy a car or lease a car there.

The bosses there PK, Isaac and Rudy are very caring to the customers and their needs. They will work on finding you the best affordable monthly payments to the best of their ability. Very professional people. I have a car that I brought from them, and I will definitely purchase another one with the company. I see many negative reviews, which people are entitled to their opinions. However, we being the customers have to know what best works for us. Then, you can decide if you like what you hear or not. Yes it’s true, every car dealership isn’t for everyone. However, the manager’s at Queens Auto Mall has worked with me and suited my needs from day one. A cordial dialogue goes a long way. Get to know one another and once again know what you want and do not want from the jump.

Buyer beware! All the negative reviews are pretty consistent with my experience and I wish I read them before I came here. Basically, I did an online search and found a few cars that were in my price range and looked like a pretty good deal. So I decided to check it out.
First, a floor sales guy starts asking about the car you want. They don’t tell you a thing about cars instead they tell you how to finance it. I wanted to pay cash, they tried tell me that buying for all cash is actually more expensive. Their reasoning seemed flawed, but I didn’t have time to argue right there and then.
Anyway, eventually you make your way to the finance manager’s desk (about 1 hour after arrival). Here they will tell you how your credit score is not so good (even though mine was in top 10%) and how a high interest makes sense and is actually a good deal for you. Then they slam you with a monthly payment, which they say is very low and completely doable with your income. They do it very quickly so it can be difficult to ask questions (of which by now I had more than 10). They couldn’t explain my monthly payment, which was a red flag instead they called another guy in (senior finance manager) who was basically pushing you to make a sale and not answering any direct questions. If you feel uncomfortable saying NO to someone’s face, this can be a really trying experience and you may get suckered into a bad deal. My car was advertised for $ 11k. However, actually this represents the amount they were going to finance. The price doesn’t include $ 2k down payment, which for some reason they don’t consider as part of the price. You find this out towards the end of the scam. When I did my back of the envelop calculation based on the monthly payment they threw at me, by the time this car would be paid off I would have paid $ 21k. Horrible deal for a 4yr used Altima.
There are many things that I’m not mentioning as it’s just too much to write. However, one other technique they use to sucker you in is saying that you can repay your loan at any time with no penalty, fee, etc. I’m lucky I haven’t had the opportunity to test these promises, but I’m sure it’s not as easy as they make it sound and I would be careful if you are considering this.
End of the day, this is a terrible scam. Car buying experience should not be this way. Now, I would not buy a car from them even if there was a good deal. It is not worth your time to go through this, so take my advice and go somewhere else.

Me and my friends walked in for a car that we saw online however the car was not the same price everything was overpriced, the dealer does not have any idea what he is talking about he tried to sell us a 2011 335 I for 50 000 when the car costs 20k max! When I asked the manager for the price of the same car he told me 30k still 10k more but they’re price doesn’t even match they told us there is a 3000 dollar bank fee that we are required to pay cash right away some of the cars are broken inside out and they are still rating the car as excellent condition. The place is a scam don’t walk in there at all waste of time and they will rip you off

Advertises cars they don’t have.
Saw two cars online.
Called to check they had them, they did.
1 hour drive later and they only had cars 25% more expensive.
Totally creepy people.

The price they advertise or give you over the phone is not honored. They were adding thousands of dollars in fees even though I was paying cash. There many other places to get a car cheaper. I wasted my time for no reason.

Worse place to buy a car from and stay away from Jonathon. This guy is a crook…
Almost made the mistake of buying from there, but found a car that was half the price and in 10 times better condition than what they tried to sell me. Went to get my deposit back and Jonathan decides to talk shit and tells me he hopes my car breaks down as I’m walking out the door. Spend your money elsewhere!
If you think I’m talking crap, read the other reviews, you’ll notice a trend…
The one good review on here is from the guy who works there. Go figure…

This was a bad experience. We drove 2 hours on an Internet listing. We called first to ask about the car and they told us it was like new. When we saw it there was rust and dents in the side panels. We talked to the manager and explained this was not how the car was represented to us on the phone. He became very defensive and even upped the price by $ 2000 explaining that the online price doesn’t include the deposit. Needless to say we walked out.

THEY DESERVE ZERO STARS.
Terrible experience. They added two thousand dollars to the price. The only five star review here is from a guy who works in the office. They are absolute slime.
DO NOT PURCHASE ANYTHING HERE!

This place deserves 0 stars.
Dealer misrepresents actual cost of vehicles in a financing scam.
They add all these junk fees and every price that you see online they add another $ 2,000 to it. I found this out after 2 hours of negotiating with the salesman after finally agreeing on a price. Then they send you to there financial office and thats where the scam begins.
BUYERS BE AWARE!!!
STAY AWAY FROM THIS TRASH

Id give this place zero stars if there was an option. Went to the place to check out an 08 bmw which was on the lot when I arrived. After convincing them that I did not want to purchase the car unless I test drove it (they were actually against this) unless I placed a $ 1500 deposit on the vehicle which I obviously wasnt going to do. Car was decent so continued with the purchase/​paperwork when I read the financing contract and to my surprise I would be financing $ 21 000 on a vehicle that was listed and agreed to sell to me for $ 14 000. Old bait and switch technique add a few thousand here and there and hope he/​she doesn’t notice or is desperate enough to proceed. We always add on $ 2000 to the online price. I still to this day do not get hoe they got to $ 21 000 but I digress. Simple = DO NOT GET ROBBED HERE and shop somewhere else regardless of how good the deal might look at first.
update: forgot to mention– I was so excited to purchase this vehicle I even went as far as paying «license plate fees» to the tune of $ 125 that they refused to refund after the deal fell through less than an hour later. What a bunch of outright crooks.

Called the day before I came to see a car, said they had the car. I road my motorcycle over an hour to get there. When I arrived I was not greeted at all, after walking around for 15 minutes looking for the car, they told me it was sold.
Was told I should go back on the website and look again. Is this really how you do car sales? Your a sleezy used car salesman, never kid yourself that you are anything better.