A P&T Cab LLC

Called a cab to the airport this morning. Dispatcher said 15 – 20. Called her back after 30 and we went through the same process of address and phone number. Driver was a no show. Driver called me after 55 min. Will miss flight. What a joke

Wow. I got off the train at the station on Staples Mill and had called ahead for a cab based on the one other review. When I got off the train I knew my can was still three minutes away, so I waited instead of getting in one of the cans that were waiting. Prompt, friendly, knowledgeable of the area and the traffic patterns. I disagree with the other review only in that my cab was brand new with leather seats that were clean and there was no unpleasant smell. A perfect score for their service!

Right before Christmas the unthinkable happened: I left my wallet in the back of a cab. I’d gotten in the cab after a concert and didn’t even know what the company was so I couldn’t call — unless I wanted to call every cab company in Richmond. My license had an old address in another city on it, there was nothing with my phone number, and I figured there was no way I would ever see my wallet again — which was made only more stressful by the fact that I was due to fly in about 10 days and in Virginia it takes about 20 days to get a new license. I could not have been more surprised. I’d apparently been in one of A P&T’s cabs and they were able to track down my parents’ phone number within 24 hours to let me know they had my wallet. I was shocked. Having lived in the DC area for a few years and taken countless cabs, I could never imagine one of them tracking down a phone number and returning a wallet. It sounds jaded but I think it’s becoming more and more rare to find a company that is willing to go above and beyond to help a customer and that deserves loyalty and for that I will always call A P&T Cab when I need a ride in the future!

Their dispatch was polite and when they picked me up I was impressed with how well maintained the cab was. Also the driver was top notch he was cool and well spoken.