Auto Glass Now

Super Fast! Quick, Cheap — staff was very friendly! I hope i don’t to go again to get any repairs but if i did, i’ll be here!

They took so many hours fixing my windshield that I literally lost count of the time. It was not particularly cheaper than anywhere else. Eh.

Normally I don’t do this, but this particular company had pissed me off so bad that I just had to write a review. I took my car to them to have the windshield replaced… and this was the worst thing I ever did. For starters, they had to replace my windshield twice, because it wasn’t done right the first time. Honestly, it looked rushed, and there were gaps in the molding around the edges, and on one side it was still open. There was adhesive or glue residue still left in my car as well. Somehow, they managed to scratch my sun-​visor upholstery as well. After complaining about the installation, I had to wait a week to have the 2^nd windshield installed. Even after dropping off my car for what I was told was going to be a «scheduled» appointment, I had to call them when I got off work only for them to ask me if I could leave the car overnight. They didn’t even have the decency to call me… the customer! Somehow the windshield they ordered for my car, had an issue… So of course that was definitely a big inconvenience. Had to find a ride home, to work the next day, and back to them to pick my car up.
Once I got back there, turns out that my windshield was done by the same guy that installed it the first time, so clearly it looked the same way it did just the week before. Oooooh… I was extremely pissed, but refused to have them do it a 3^rd time. My patience wore very thin! Shouldn’t have to take 3 times to get it right especially if you’re supposed to be professionals. Well, I left unsatisfied and thought I was completely done with them. Little to my surprise, a month later my car got towed from my Apartment complex because they didn’t transfer my parking decal. So to get my car back it cost me $ 125 and $ 25 for a new sticker, called Auto Glass Now to see if they could help with the issue and all they could say was «oh we don’t transfer stickers, if we do… It’s done as a curtesy.» Somehow they did manage to transfer my inspection sticker though that was cut to pieces and looked like trash after being placed on the 2^nd windshield. This is by far one of the worst companies I’ve ever dealt with, and I would strongly urge anyone to seek other places before having to deal with their B.S.
If you do decide to go… Ask for the guy with the dreads… His work speaks for itself! He’s pretty good!!! I did request his installation, but got stuck with the same dude as before. Just don’t say I didn’t warn you! Heck… Probably could’ve got somebody I know to do a better job then them and had it done «right» the first time and they would at least swap the sticker for the inconvenience if there was any…
At this point, I think 1 star is more than they deserve.

I wrote the original review prematurely and I’ve left the original for transparency purposes, located at the very end. But I had to come back and edit this review from 5 stars down to 1. I waited this time just to make sure I’d gotten everything right.
The original repair was quick, and that’s where the good news stops. The glass and my car was covered with glass adhesive, inside and out. There was black adhesive even on my rear view mirror which is what prompted me to look around a bit more. The seal around the glass wasn’t even on both sides, the rubber lip on the glass was smashed in on one side and loose on the other. I walked back inside and complained. They tried to clean it off but asked that I give it a WEEK to dry and they would redo it.
WHAT? Ok. Fine. Whatever. A week later when I go to drop the car off the lady at the desk says «oh we’re very busy today I’ll see if I can fit you in» WHAT? This service should’ve been scheduled in. This time the car was there all day. I go to pick the car up. There’s a chip in the glass. Seriously. They offered to fill the chip. I declined. A THIRD glass installation was scheduled and that one went off without a hitch. But after all the inconvenience I would have been better off paying extra somewhere else and having it done right the first time.
Original review: After quite a bit of searching for cheap prices I found Auto Glass Now had the lowest one with my deductible. I was expecting them to be slow since the price was so low but to my complete surprise they called me about an hour and a half after I dropped my car off. The parking lot is small but I did notice that none of the cars are still here from earlier. Hopefully I’ll never need another windshield but if I have to Id definitely return.

I drove an HOUR to get to these guys and it was well worth the trip. I priced windshields in Charlottesville and the surrounding area and these guys beat the prices by $ 100 to almost $ 300. I was worried lower prices would mean lower quality but the customer service was TREMENDOUS. The windshield looks great! They did a fantastic job, no mess, very clean install… I couldn’t be happier. Seriously… if you need a windshield, see these guys. We were in and out in under an HOUR! My windshield cost me $ 183.36, other quotes ranged up to $ 450!
It’s not just the work. The customer service was great. We got lost looking for them and they gave us excellent directions when we called. My GPS didn’t work in that area, so directions helped a lot. Very helpful.
The price was EXACTLY what they quoted me over the phone when I called for an estimate. The two technicians on duty were wonderful. They were friendly, professional, knowledgeable and answered all my questions. They were very careful with my car, and let us watch them work from outside the shop doors. They were very detail oriented, thorough and total professionals.
The shop was clean, the lot was clean, the waiting area was clean, the coffee (free) they served while we waited was excellent. There’s also an awesome Sub sandwich shop one block away that has 5-​star subs too. By the time we walked down there, ate and came back they were almost done! I am very happy with Auto Glass Now. 2406 West Wood Ave, Richmond, VA.
I even called another Auto Glass Now store (they have several locations) when we got lost and THEY were helpful! Can’t say enough good stuff about these folks. I went in with a friend who has a disabled child and the women at the counter were friendly, talked to her and interacted with her in a genuine manner. I’m sorry I didn’t get their names. Their service and the quality of work, the speed… everything from the moment I walked into the door until I drove away was TOP NOTCH. Thank you Auto Glass now! I LOVE my new windshield!!!