Babies R Us

I never thought I’d be penning a review about Babies R Us. Babies R Us? Hell, I don’t even think I’ve ever been in a Toys R Us. But, now I’m getting older and my friends are starting to have babies. How did this happen again? While I mull over where the time went, I’ll give you a brief recall of my visit to this baby superstore.
On the hunt for a baby shower gift, a friend and I waltzed into Babies R Us ready to purchase an awesome gift (I, for one, can never get enough of children’s clothing. I mean, how cute are those teeny tiny booties that would barely fit over one adult finger?!). We walked straight to the registry station, printed off the list we needed, and were thrilled when we saw the aisles listed on the print-​off. How cool that they show you exactly where to find the items without having to ask a sales associate! Welp, that excitement quickly turned to annoyance when we realized that every aisle was mislabeled, and half of the items on the registry weren’t carried in this store. We discovered this on our own, but a sales associate confirmed both of these to be true. The first sales associate we approached seemed clueless, but the second one we talked to was nice, and tried to be helpful. But really I just can’t get over why you would include aisle numbers on your registry lists if they don’t correspond to the actual items stocked in the store.
Next time, I think I’ll stick to purchasing from the online registry.

This place is the worst. Parking lot needs repaving. Doors creek when they open. Customer service is seriously lacking. And this is the case with every visit. I HATE going to this place. The only plusses are that every time I go, clothing seems to be on sale, and the prices are really good. And it’s the only store I know of that’s exclusively for babies where you can find everything in one place.

I have had MANY problems dealing with this store! Many of the workers come across as lazy, disinterested, and unhelpful. Managers tend to be a bit better. I have more often than not been stuck in a long line there as well. The most frustrating aspect has been returning things from a baby shower and having to keep up with gift cards. Note: if you use a gift card to return something don’t lose your receipt. It won’t be able to be found eve with the remainder of your purchase on a credit card.

Service has been consistently frustrating — 40+ minutes to return an item, refusal to honor a coupon, etc. Makes me wish Richmond had a Buy Buy Baby…