Chick-fil-A

We just moved back to the area from the Chik Fil A Mecca of Atlanta. This location is the absolute WORST.
It should not take me 15 minutes to go through the drive-​thru. And it’s happened TWICE! I’m sitting in line right now for the third time pushing 10 minutes.
Every time the person taking the order makes me repeat everything. It’s the easiest to get to from the house, but I’ll drive the extra few minutes to the Pump Rd one next time.

This has to be a fluke «Chick-​fil-​a» because this one was SO atypical that it stood out as one of the… one of the worst (I feel horrible to even type that word) I have ever been to. Ok, lets start off with calling them… yeah, I called them prior with a quick question about «Kids night» of which the owner (I believe) who seemed to put on heirs (this is by no means an exaggeration) and quickly wrote off my question to let me know they do NOT :(Wow, thats a first?!
Secondly, coming in the next day for lunch with my mother and some of my children (three of them to be exact and the baby) the children were stalked by the older gentlemen who walks around and refills the drinks (though we never did get a refill… go figure) as they played in the play area. He kept walking in to «check on» slash glare at the children… of whom I WAS watching intently myself… again…weirdly atypical but definitely weird none the less.
Lastly, the food was the same level of greatness as the other Chick-fil-a’s (thus the reason I gave two stars) but in most other respects, it was vastly different! The employee’s (minus the owner and older gentlemen) were fine enough… although one teen looking male employee was nicer than the others (I wish I could remember your name and give you a shout out, sorry about that)…but overall, not so good!
Also, as a side-​note and a bit of advice for the owner of the store who makes the call on what the eatery is playing music whise… your instrumental music choice, that was VERY much resembling annoying elevator music, needs to be canned all together! Either go with one type of music/​genre or another… BUT taking the words out of the music just seems wrong… I mean I knew the songs and wanted to hear the actual artists perform it… and you making good songs bad by turning them into some form of irritatingly bad musical renditions just seemed more then just wrong… ick!

Very very slow everytime I go here. They always mess your order up and food is usually not very hot. Bad service overall. This is a bad location

This location is an embarrassment to the Chick Fil A brand. Service is on par with Mc Donalds. Your order is always wrong or cold.
This use to be my favorite location but the service has gone downhill over the past 2 years. There ate a buch of teenagers that work the night shift who woujd rather play around abd giggle than do their jobs.
The Short Pump & N. Paraham locations are excellent. I will not be visiting this location again.

Always a great visit to Chick-​fil-​A. The food is always cooked to perfection and the staff was very friendly. This location is significantly busy, but the staff does a great job of handling the stress. We ordered through mobile ordering and our order was done quickly and correct!

My boyfriend and I went to this mall in the middle of the day and stopped at Chickfila! We had THE BEST service here! We ordered our food quickly, were promptly asked about our preferences, and were checked on while we ate in the restaurant.
There was a sweet older man that worked there and made it his duty to speak to people at each table. He really made us feel like he wanted us to have a great experience dining in!

I went to this location to grab breakfast for my small office. I asked if I could get 10 4ct chicken mini’s and was told it would take at least an hour. I saw a large party of about 10 individuals who had ordered all of their food on one tab, a lot more than 10 boxes of chick minis, who told me their order took 5 minutes. They said the maximum they would give me is 6 boxes. I got the six and went through the drive through to get 4 more boxes and it was no problem.
The manager is clearly LAZY. YOU ARE A FAST FOOD CHAIN. Terrible customer service.
I would recommend driving the opposite direction on broad and going to they must more efficient location.

If you want slow service, badly cooked food and your order guaranteed to be messed up this is the chic fil a location for you.
Restaurant is dirty, never have coffee brewed even at breakfast time and staff just don’t have a clue.
Couldn’t get a breakfast burrito because they had no burritos, that’s a first ever.
This location is by far the worst chic fil a in our solar system and its been this way for years — corporate office please do something !!

Not impressed! I usually get a kids meal because I just don’t eat big meals. Every other location I have been to upgrades my drink if I do not get a toy. This one charged me extra. I also enjoy their oatmeal chocolate chunk cookies! They are hot and gooey and hit the spot. However, the cookies here were much smaller than any other location and not warm AT ALL! And to top it all off my fries were under cooked.

Least favorite chick fil a in the area. I’m so disappointed they are renovating the one on pump because if I could avoid this one with my 3 kids I would! We go to the children’s museum once a week and stop at this chick fil a for lunch… it’s always horrible. If we aren’t waiting over 20 minutes for our food then it’s cold. I just can’t win at this location. Today I had to return my chicken minis 3 times and each time they were cold. I left and went somewhere else. The manager also doesn’t seem to give a flying fart about it either. I’ve addressed the wait time with the manager saying I have kids and we are on a schedule for naps and other activities and we can’t wait over 20 minutes for food and we were given lame excuses. I’m sorry but chick fil a is FAST FOOD. Anything more than 10 minutes is unacceptable especially when we come they aren’t even busy!!! Seriously. This location needs to get it together.

I’m actually sitting in this chickfila now, 330 on a weekday. I’ve come through the drivethru before, only when nearby and short on time. The drivethru kids are often more interested in each other than the customer in front of them. But after coming inside, I’ll never come here again. The place is really dirty. Looking behind the counter, there’s trash and food on the floor… a lot of trash. When the kitchen door opens, the peek in is even more disturbing. I stopped in the ladies’ room and decided I’ll just wait till I get home. Both stalls are really filthy and there’s trash all over the floor. There are plenty of employees, just standing around chatting. This is all so surprising for a chickfila, as they are usually so far above the regular fast food places.

Good service but incredibly slow and inefficient. I would go to the one on N Parham instead. Always a 30 minute wait minimum.

Good service but incredibly slow and inefficient. I would go to the one on N Parham instead.

I’ve enjoyed going to this Chick fil A since it opened. However, I think one of the cashiers needs retraining in customer service. After I received the wrong drink order, the cashier gave me attitude and tried to argue with me when I told I didn’t want what she gave me. Very unlike normal Chick fil A employee attitude. Usually they’re quick to apologize and correct the order. Food was standard Chick fil a.

Who doesn’t love Chick-​fil-​A? Those breaded boneless chicken filet sandwiches are so delicious. Their food is so simple but the quality ingredients they use make it so great. Hot crispy waffle fries and that freshly squeezed lemonade keeps me coming back constantly.
This location is always busy but if you come during lunch time be prepared for long lines in the drive thru and inside the restaurant. It is worth the wait though because everything is so fresh and yummy.
The staff at Chick-​fil-​A is so polite and friendly. They probably have the most manner full employees in all of fast food. Every Chick-​fil-​A I have been to has a staff full smiling employees. It is definitely refreshing to know you will always have good food and service when you come to this restaurant.

The SLOWEST drive thru ever. I’ve been numerous times and the wait is typically 20 mins or more. Better off driving to the short pump location, even with the extra drive, it’s quicker

This has to be one of, if not the worst Chick-​fil-​A I’ve ever been to.
It’s made me realize something: if I go to a place and they consistently have a «now hiring» sign up, this is usually a sign of mismanagement.
If you go to the drive thru, you’ll wait at least 30 minutes. If you go inside, they have a ton of employees who look at you with the deer in headlights look on their faces.
The last time I went, all of the cashiers looked at each other without helping anyone and said, «Where is _​_​_​_​?» «Where did _​_​_​_​go?» «Where is _​_​_​_​_​?»
After about 15 minutes, people in line just started leaving because they couldn’t figure out what was going on with the clueless cashiers. Also, I never saw any managers around. While there was a ton of people employed here, I didn’t see many of them actually working. They seemed very lost.
Just go a little further to the Short Pump location or the location off of Parham, but do not go here because it’s not worth the frustration.

I can’t see this place has 2 or 3 stars. I always have good food, clean tables and friendly staff here. As a matter of fact I am here right now! Lol tasty food

Worst Chick-​Fil-​A I’ve ever been to. The place is always dirty, slowest service ever, will drive past this place to go elsewhere. This location needs major help!

After receiving horrible service a breakfast a few weeks ago, I thought I would give this location one more shot because it is close to my home. This place leaves alot to be desired for the Chick-​fil-​A brand. Their franchise owner has some serious work to do! Customer service is horrible! I won’t bore you with the rest of the details just drive a few more minutes to Virginia Center Commons where they know how it’s done!

Hailing from the North, Chick-​fil-​A has always been but a rumor to us. We finally got around to trying the Southern chain of chicken, and I gotta say, we’re hooked.
–Food: The first thing we tried was the Classic Chicken Sandwich. Seasoned and fried chicken, buttery roll, pickle. Can’t mess that up, and it’s delicious. Too delicious actually, and is still my favorite thing there. After that we tried various things over the next month including the strips, nuggets, chicken and biscuit, and some various sides /​desserts.
The nuggets are probably our second favorite things because they taste a lot like the sandwich, just in, well, nugget form. (Fancy that.) The waffle fries are awesome and filling. My fiancée had the fruit cup once and liked it, but it is a «premium» side, so you’ll drop a little more money for it. She also tried the cookie sundae, but they forgot the chocolate sauce so it didn’t live up to the image in both her mind and the dessert board. Oh well.
–Cost: It’s a dollar or so more than your normal fast food place, but honestly, $ 7.00 for the chicken sandwich, waffle fries, and a drink seems well worth it.
–Service: So, I’m a little torn. The very first time we went the staff taking our order was a little cold and there was the time they forgot the chocolate sauce. And my fiancée gets her meal without pickles and not once have we gotten a «No pickles» sticker or slip. On the other hand, every time we’ve been there, the staff wandering the restaurant will ask how your meal is and actually offer to take your trash, so that’s super nice and awesome. Minus the one or two small hiccups, everyone is totally pleasant and the place has a good, family atmosphere.
I don’t know if this is true with every Chick-​fil-​A, but this location has monthly events, like Stuffed Animal Sleepover day where children can bring their stuffed animals, leave them for a night after enjoying a meal with them, and then pick them up in the morning along with photos of what happened overnight. Which is cool.
–Atmosphere: It’s located in the area of West Broad where there are a lot of restaurants, and it is ALWAYS packed. Which isn’t a bad thing as it means the place has business. That said, there is a lot of space available inside and I never feel like it is cramped. There is a lot of parking available in the shared lots around it and I’ve never had to scramble for a spot, even on the busier days.
–Overall: Yeah, it’s a fast food place, but it’s a new and wonderful experience. Their chicken sandwich is probably my favorite chicken sandwich anywhere, and their waffle fries are good enough to keep up with any other fast food fries. While I can’t say I agree with some of their stances on certain human rights issues, I can say that I do love their food enough to become a regular customer.

Food is always great, the staff are professional even though they are young, and they make it worth the wait. All I can say is, keep up the good work and I’ll be back.

By far worst chicfila experience ever. Ordered food from very nice person. Little to no ice in my tea which im not a fan of. No biggie though as thats how some people roll.
After waiting anout 10 – 15 mins I finally got my bag of food. I noticed the fries were a little white, but out the door I went as I had to get back to work. Once I got on broad I ate a fry — starving. It was cold and mushy. The entire carton was cold and mushy.
After parking I opened my sauces then went for my chicken tenders. Grabbed the first one of the big hormone ridden tenders (didnt they used to be normal size?) and the breading melted in my fingers — a nasty soupy mess. All four are nasty undercooked & disgusting. I threw everything in the dumpster and went back to work — hangry.
Experienced ruined chicfila for me for life I think. Each billboard, commercial or drive by will probably bring me back to this horrid experience I just had.

Always good, always expensive always busy. This is the best definition of chic fil a. Any time you see one with no cars in the parking lot or a line and their open then you should suspect something is wrong.

Normally I get the #1 plain chicken filet sandwich, because I like to keep food simple… But, on this day I wanted to be healthier, so I went for the wrap. It was so fresh and delicious. I was pleasantly surprised. It hit the spot while I was store hopping in the mall. Chick fil a never disapoints!