Embassy Suites By Hilton

The facility is very dated and is in bad need of a make over. The reason why I am giving this place 4 stars is because of the people that runs, cleans, manages the hotel. I have yet to meet someone who isn’t polite, friendly, helpful and professional.
The complimentary buffet is above the generic buffet offered at places. This one has an omelet station cooked to order. Tips are appreciated.
The furnishings, carpets and other fixtures have all seen better days. The beds are of average comfort.
Gym with a small pool and a sauna area for guests.

This embassy is outstanding. Breakfast was outstanding. Loved the omelet station and fresh fruit everyday. The pool was great. Location was good. The room was fully equipped, very clean and comfortable. I had 4 children with me as well as my husband and myself and everyone was happy. This is where we’ll be staying from now on.

I really hate to write a bad review on this. This is based entirely on the hotel’s bar/​resturant. We came last week and it took over 2 hours to have dinner. It appears they need to either hire someone who knows how to wait tables or get rid of the menu. We decided it was an off night and decided to give them another try. Well, we’ve been sitting here for over an hour and still haven’t seen food. It took over 20 mins to even get the glass of wine ordered.
If you don’t intend to eat a meal here then it’s a decent hotel. We’ve been working 12 hour days, want to come back and have a bite and go to bed. I guess we will find another place to go.
Dinner was just brought, we’ve sat here an hour and had to ask for utensils to eat.

Where do I begin? The reception from the front desk was exceptional. We (my husband and I) checked in on 2÷26÷16 for an overnight stay a little early. We went up to our room on the 6^th floor to find that one of the sheer curtains to the balconette was missing. So we proceeded downstairs to see if they can give us one or change our room since the room would have been way too dark if we could not open the curtains in the bedroom. They gave us another room. Great!
We took some welcome paperwork from the front desk welcoming us to the hotel and it stated that they had a non party policy and that guest would be warned if they made noise and removed if it continued. Fine, no problem.
What we hadn’t know was apparently there was a soccer convention or playoffs or something going on this weekend and as the day moved on large groups of children (tweens, teens) arrived. It had no impact on us as we raised 3 children of our own and had a house full of children at any given time.
What we hadn’t expected was that evening when we got back to the hotel (since the hotel is open and has an atrium as most Embassy Suites do) any kind of noise is amplified. Well, these children were seeing their friends and rightfully so excited. The problem I had was the parents or adults in charge did not control the noise level and these children were allowed to run the hotel. With that said, they were RUNNING in the halls kicking soccer balls throughout the halls and NO ONE said anything to these children.
Where does the blame lie? Well, yes with the parents/​chaperones of these children (sports teams)…yes the next morning they were all wearing soccer gear (less the cleats). But with the adults supervising these children not controlling the noise level or the soccer practices in the halls, then it falls on the hotel for not curtailing this behavior. They cannot claim that they did not hear it as the whole hotel is open and you can hear it all. If they are going to implement a non party atmosphere it should include ALL PATRONS of the hotel.
My husband and I went to the pool/​hot tub area… well, that wasn’t a good place to go either as they were in there as well. So we showered and went to the «Restaurant» for dinner. There was one person behind the bar. He brought us menus and NEVER came back to take an order. After sitting there seeing that he was the only person in the bar/​restaurant we starting wondering if we were going to be served «airplane food», so after 20 minutes waiting on someone to wait on us. We got up and walked away.
The manager’s reception was nice (the first time we had ever taken advantage of it merely because we were exhausted). The breakfast in the morning was adequate… not too much to boast about. Yes, the omelets were cooked to order but it was mediocre at best.
Now about the hotel and room. I do not mind the atrium look as I am used to that look from Embassy Suites. The room however not only is dated but the furniture all over was worn and peeling. The bed was uncomfortable and the pillows were awful… it was the worse night sleep I’ve had in a long time.
I have never had the need to post a review like this for a hotel and I hope it will be the last. I used to like Embassy Suites and hope this is not what it has come down to.

Very nice. Front desk was so friendly. Breakfast was great. Happy hour was welcoming — and employees even found some milk in cartons for our kids. Bed was comfortable, atrium was beautiful, and all in all — a good solid stay for one night.

Great breakfast, beautiful rooms and complimentary happy hour every night! What is not to love?

NO. Say it ain’t so. Yet another run down Hilton product that has for once and for all convinced me that way too much of Hilton’s maintenance on its properties has been deferred in order to let Paris have a bedazzled stripper poll in every room of her mansion.
Seriously, what up Hilton??? Every Hilton I have stayed in for the past two years is LOUSY and RUN DOWN, outdated and apathetic, smelly, and dirty and broken.
The Embassy Suites, set in the late Jurassic (judging by the interior rainforest), is WAY WAY WAY past a facelift/​makeover/​remodel. This place peaked in 1987 a little after Top Gun went to video.
Ok, the high points? Free Breakfast. From what I can tell, this is the reason people come to this hotel.
The Low Points:
Wifi– it’s free, but it doesn’t work!
Syrup, or similar viscous sticky substance ALL OVER MY ROOM. I stuck toilet paper to each spot so hopefully it will one day be cleaned.
Elevator: Also from Late Jurassic. Chlorine/​urine stench upon entrance to Hotel when you enter the jungle. Damn these plants are healthy.
Beds– NOT comfortable.
Pillows? Not supportive.
Clientele? Partied til 2 am: the cinder block bricks and repeated calls to the front desk did not dampen the noise.
Just say no to Hilton Products.

A very nice hotel. The breakfasts are very delicious. The choices for dinner are ok. It’s better to find a place to eat out since there are many places surrounding the hotel. The rooms are very spacious and clean. It seems to be an older hotel but it is decorated very well. The beds are comfortable and they give you plenty of towels and washcloths. It’s not a noisy hotel and it’s good if you need to rest at night, especially when on business. I would recommend this hotel and I will definitely stay again. There is plenty of parking and the staff is very helpful and professional. Bobby was very helpful and very nice during check-​in.

Oh how I wish could have cancelled this resevation upon arrival. This place is dated, my room smelled like tobacco smoke, and their may be mules in the basement that hoist the elevators up /​down. The elevators were hesitant at best. In fairness the highlighht was the humor of the desk clerk. He noted I was staying only one night. He then asked if I would like to stay two nights. I responded,” Nah I’m good boss”. He laughed.

Either I was utterly exhausted or that was the best sleep I’ve had in years. Never been in a hotel bed so comfortable. Great staff, great service. Free breakfast and calm, impressive décor in the lobby! I’ll definitely be back.

Great Place to Stay in the Area
I’ve stayed at this hotel about 50 nights in the past two years for business. Agree with other reviewers, the rooms are in need of some TLC and an update, but have noticed this varies by the room, so perhaps this is ongoing. Breakfast and managers reception make this a real nice place, but the additional room to spread out is especially nice for stays of more than a few days.
What makes this a better hotel is the staff. From the front desk, to the bar/​restaurant staff, to housekeeping the staff is top notch and as nice and as accommodating as any you will find anywhere. They recognize you and remember your name, and go out of the way to make you feel at home and welcome.
I’ve travelled a good portion of my life on business, and have become a «resident» at many hotels over the years, but this staff is easily the best. The only thing I can compare them to is the service you get on a nicer cruise line. No exaggeration!
PS My company has a corporate rate at the Westin down the road, and while the Westin is more lux I choose to stay a the Embassy. That should tell you something.

I give it a three because the matress was soggy/​not firm
Woke up with a backache
Pillows so so but not the best
Room was cozy and clean
Plenty of large fresh towels
Plenty of parking, quiet, staff was nice
Price was great — $ 114 for a king bed
Plenty of shopping nearby
I will stay again

Very diff from most… just ok. :/
We checked in later than usual (8pm) without worry. The atmosphere was great and the staff at the front desk very friendly and pleasant. We just missed the manager’s reception, which includes: light snacks, well drinks and wine. Nevertheless, we ordered some maragritas and they were suuuuuuuperb!!! The bartendar (robert dinero lookalike) was on point… attentive as well!
The hotel was pretty full, so a lot musta been going on. We wanted to stay an extra night, but we were denied… oh well. Good for us, because after seeing the room, it was just ok.
I have stayed at this hotel chain in other cities, and this was by far the worst! The bathroom was matchbox size, the hot water was not working and the room amenities were slim. Nevertheless, the room did include: mini fridge, microwave, and two tv’s. But overall it was just blah… definitely not worthy of the Embassy Suites name. We stayed at a nearby hotel and we were much happier there.
Breakfast was served the next morning… it’s a full breakfast, anything you can think of (normal breakfast food) was served. However, I wish there was a microwave nearby to heat up food after its been sitting out. And to be able to heat up pastries. I’m just saying, who eats ice cold donuts with chocolate frosting… not I!
The hotel is located near a gas stations, eateries and about 2 miles away you will find the wine, beer and liquor store.
Overall, the hotel served the purpose. But if I have to choose I will not return here. There are far too many more options in the area… better quality, larger rooms and hot water is plentiful.
Oh…the hot water was fixed about 10am on Saturday morning after most parties were leaving for the day.
Oh …the fitness center, indoor pool and sauna were nice touches.
Good luck…

All the rooms have miniature balconies, which is probably why the room reeked of marijuana. The neighbors could’ve done a better job at trying to mask what they were up to. It was extremely overwhelming upon re-​entering the room. Then I got used to it. But I’m pretty sure they were smoking, like nonstop.
Everything else about this Embassy was standard. Just super tiny bathrooms. The door practically touches the toilet. And there is no ventilation fan, which is just kinda inconsiderate if you ask me.
The front desk was great from beginning to end. I stayed an entire weekend. I could probably stay next time, but make an actual complaint about the smoke… should it happen again.

Nice hotel. Free breakfast. Great staff. Free internet. Near plenty of restaurants. Gym. Hot tub. Pool. Sauna. Complimentary happy hour included.

I’m pretty sure Embassy Suites is the official hotel of ‘Drunks on the Go’ and ‘People Who Heart Bacon Because, America’ due to their manger’s reception and breakfast buffet. I’m not much of a drinker, but this girl loves her some bacon.
The weaknesses of this particular Embassy Suites are twofold:
1. It’s showing its age. The place is in desperate needs of a facelift and remodel. The pool in particular was a real flash back to the mid-​80s.
2. The architecture. The hotel is arranged around a (previously lovely, quite dated) atrium sort of feature. The rooms ‘ring’ around it up nine floors. This means noises travels EVERYWHERE and it travels fast. We had a corner suite (yeah, don’t get too excited) and, from the living room, we could hear the noises from the atrium 24hrs a day. This made it very difficult for our daughter to sleep in the living room; she woke up about every 90mn from the noise.
One redeeming fact about this hotel was how nice the staff was. I was seriously impressed. (Maybe I’ve been living in DC for too long?) They were friendly and helpful, or maybe my kid really is that cute. But seriously — I got smiles and hellos everywhere we went — from the woman who delivered room service to the poor soul who had to clean the floor after aforementioned daughter had breakfast in the dining area to the maid who stopped me in the hallway to ask if our ‘do not distrurb-​ed’ room needed anything.
Also, you know, bacon.
Hilton — drop some money here to bring this place into the current millennium. The noise thing probably can’t be helped. Earplugs?

This is a beautiful Embassy Suites… When you walk into the place, I feel like I am walking into an Outdoor garden with the creek and waterfalls all around. You immediately become relaxed as you look up and you can see the rooms which have Balconies over looking this Indoor scene. You feel like you are «Outdoors». The place is very clean, and the people who work there are extremely friendly… So you are asking why not 5 Stars as appose to 4.
I went there to meet a person for a business meeting. I was told of course to go to the 404 Concourse… So, when I walked into Embassy Suites, I asked the young man where was this Concourse… He directed me, so I went… once I was there, there was room after room conference style size… I went to each, and I could see, I was not in the right place… so, I went back to the Desk and I said I was meeting someone, so he gave me name of the conference room to head too… I went and when I walked in, I realized I just walked into a middle of a speaker talking and I knew again, that this was not correct… So, again back to the Front Desk… This time, I told him I was looking for a particular person… after several minutes, he directed back to the same area but to a small room which I was able to find…
My thoughts were, why didn’t he ask me, «Who are you looking for» when I came out the 2^nd time who was I looking for in particular… I feel, even though it took 3 tries, he should have asked me when I first walked into Embassy… Are you looking for a particular person… It would have saved a lot of time and headache, as I was thinking I was going to miss this meeting… Otherwise, this looks like a great place to stay… very beautiful on the inside… :-)

I really liked this place! The Rooms as you may know are all Suites; a bedroom and a living room space, with a flat screen TV in each. Good Coffee Maker and small Refrigerator. Nice bathroom, luxury granite-​type counter tops and TONS of towels.
The Atrium is beautiful, all very tropical with live plants and a little river with bridges to cross to get from here to there. So cool! Nice indoor pool area with Jacuzzi, and a free breakfast every morning. As someone else mentioned, it is geared toward the business traveler I would say. And I advise it! We had Meetings every day last week in the Meeting area, and each day, in addition to the Free Breakfast, in the common area of the Meeting Rooms they supply a buffet of breakfast pastries, fresh fruit, cereals, coffees, teas, ice water with fruit (in it!), all kinds of refrigerated drinks, and a hot item. But wait, later after lunch they renew the tables with a lunch snack buffet! This was equally amazing and includes chocolates and chips and dips and veggies, as well as another hot item like meatballs or wings. I ate like a crazy woman! EVERY day. And this is AFTER the free Breakfast Buffet, the catered Lunch, and the available Hot Coffee and Tea selections at night before bed. We didn’t do the Happy Hour, but that includes MORE free food AND drinks! Nice.
The beds and linens were very comfortable which is perfect after eating the entire day away (oh yes, and being in meetings).
Nice Place. Friendly Staff. Ample (free) Private Parking Lot. Good Location. Happy (and a little heavier) Guest.

While in town for a wedding weekend, this place was on the suggested list of accommodations. I’m a bit biased towards Embassy Suites because of three words: FREE breakfast buffet! Upon entering, it’s like entering into a theme park — a marriage of a typical hotel lobby with a miniature «rainforest» in the center. Trees, rushing water in little pools, and a miniature Buddha — it made me OM. Sadly, the luggage trolleys available were in a bit of disrepair and hard to control. The pathway to get from the lobby to the elevators with said-​trolleys was like navigating an obstacle course — windy, narrow, and full of stagnant people.
Everyday, they have an manager’s happy hour from 5:30pm to 7:30pm with FREE alcoholic drinks and snacks (chips, salsa, dip, crackers, popcorn, veggies, nuts). Go EARLY, this is quite popular with everyone (duh!), so it’s hard to snag a table. Also, make sure you have your «pass» (given to you when you check in) to get into the happy hour and breakfast buffet.
The room I stayed in was quite nice: spacious, King-​sized bed, TWO 37-​inch flat screen televisions, mini-​fridge, microwave, pull-​out couch with blankets, and plenty of sitting room. My only complaints were about the shower (I like bathtubs) and the *state* of some the elements of the room that were in need of repair. The sink across from the bed had a HUMONGOUS crack in the center, there were marks on the walls, and the thing holding the curtains up by the main door was detached on one side. If you can, request a room *AWAY* from the elevator. I had to listen to people constantly talking as they waited/​got off elevator — I had to shut the «living room door» just so I could get some sleep. Argh!
Breakfast buffet is standard: pancakes, scrambled eggs, bacon, sausage, fruit, cereal, etc. They also have a waffle and made-​to-​order omelette station (omelette one had a LONG line). Again, go EARLY. Don’t go in the last hour before it ends because it will be extremely hard to find a table.
The service here is SPECTACULAR! The employees running the manager’s happy hour were very pleasant and easy to talk to. The front desk receptionists were SO nice! The Asian gentleman (I cannot remember his name) was my absolute favorite — SO courteous and bubbly! If I’m ever in town again, I will be sure to stay here!

Hilton brand! — we have some expectations from it!
Pros:
1. Affordable costs. Hilton points: P
2. 2 room suites are nice and spacious
3. Bed set is comfortable
4. Free full and hot breakfast — brownie points
5. Very friendly and helpful staff.
Cons:
1. Carpets look very old
2. Ventilation start and stop sound is little loud. Spooks you at night: P
3. Bathrooms are too small when compared to room size. You would wonder if they had taken out some space from the front half suite!
All in all — great place to stay.