Enterprise Rent-A-Car

After dealing with their competitor, It will be a very long time before I consider ever using anyone else BUT Enterprise. I made the mistake of THINKING a competitor was giving me a better deal. How sad is it that when I truly had a problem with a rental, there was no one to be found unless I $$$. ON the other hand… Enterprise has always gone above and beyond what is necessary to make our trip (s) a success !!! If I’ve had a problem, 1 phone call was all it took to straighten things out.

I have to have a mirror replaced on my car and since it’s body color and has electrical connections to the car, it’s going to take enough time that I need a rental car.
The claims person from the insurance company called me today about the estimate and I reminded her that I needed a rental car. She said that they had a deal with Enterprise for $ 30 per day. Since I wanted to deal with them anyway, she said that she’d have them call me, as she was going to add it to the claim.
Enterprise called:
Them: Hi, this is so-​and-​so from Enterprise. We understand that you need a rental car.
Me: Yes
Them: When will you need it?
Me: The 10^th through the 12^th, but possibly a day longer. I’m having body work done.
Them: Where is that?
Me: Body shop address
Them: Okay, so what time will you need it?
Me: I’ll need it about 9:30
Them: Okay, so what’s your address?
Me: My address
Them: So, you’ll be here on Monday at 9:30.
Me: Ummm, no, I need a ride from the body shop and it’s on a Wednesday (it’s possibly only 4 or so miles. However, Enterprise is close, so I could get the car first and have 2 cars and still no transportation from the body shop.)
Them: So, we’ll pick you up at your address?
Me: No, I need to drop off the car at the body shop and get a ride from there.
Them: Okay, so next Wednesday at 9:30 at the body shop?
Me: Yes, thanks!
I was probably rather irritated by this point. Afterwards, I took a look to see what cars they had and it wasn’t much for those prices, but $ 27.99 per day ended up at $ 90+ per day, which I don’t understand. Whether the insurance company’s $ 30 per day includes everything or not, I can’t imagine. We’ll see how it turns out.
There was a great turnaround this morning. About 9:30 a.m., Enterprise was there at the body shop, ready to pick me up to take me to their office.
On the way, and at the office, I was treated well, things were explained, and it was consistent with my experience with Enterprise offices in large cities.
Everything is finished, as I returned the rental car today. I was treated well, given a ride to the body shop, and there were no surprises.